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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

CL
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Carlos L.
Zephyrhills, FL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
9
Category: Service
Service department is a working towards improvements
UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2022
Service Type: Maintenance
5
Category: Service
Poor service department
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
This place is quick and appointments are always available when I need them.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 11:57 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CS
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Candice S.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great place to service your Hyundai
Larry the service manager/ advisor was kind, polite , and professional.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 11:54 AM

Thank you so much for the 5 Star Review Candice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JC
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James C.
Tampa, FL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Car repair
Vehicle should be washed prior to returning it to the customer.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2022 07:25 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car repair
Great personal service from employee!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/08/2022 06:27 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LW
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Lorraine W.
Land O Lakes, FL
2013 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Correction for a survey question and star rating
As you can see by all other responses, we meant the opposite when answering this question: “ What could have been improved about your interaction with the staff at Hyundai of Wesley Chapel?” We meant to state that these were DONE WELL. As a result, the service was definitely a 5-star. These things were all done with complete professionalism and courtesy. If there’s a way to correct the star rating, please forward that to us
PAIGE P. from Hyundai of Wesley Chapel responded on 03/05/2022 11:49 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
VL
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Vivian L.
Tampa, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service experience from beginning to end.
No matter what the problem with the vehicle is, they are always very professional and efficient in handling it. Something that I can always trust in.

One thing that I value is the flowing communication. Keeping me posted allows me to make decisions helping with prioritizing and planning.

Their Lyft service was very helpful for me, to be able to leave my car for service and still go to work.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2022 06:53 AM

Thank you so much for the 5 Star Review Vivian! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
AC
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Alice C.
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
.
.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:57 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CS
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Catherine S.
Brooksville, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Review
I received wonderful customer service at the Hyndai of Wesley Chapel. Larry was a good customer service representative. I received service for my 7,500 check up and I will continue to go to this dealership!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/01/2022 12:21 PM

Thank you so much for the 5 Star Review Catherine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good
Would like to know how long it will take at the beginning of my service.
Everything else is very good service.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/01/2022 12:20 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
GL
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Gail L.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Auto Recall Repair
I recently had to bring my vehicle for a recall procedure and everything went extremely well. Great Job!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/01/2022 07:43 AM

Thank you so much for the 5 Star Review Gail! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SV
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Salvatore V.
San Antonio, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Needed a car asap because husband just had lung surgery. Larry made it happen quickly.
Everyone went over and above to get me taken care of
PAIGE P. from Hyundai of Wesley Chapel responded on 02/26/2022 10:03 AM

Thank you so much for the 5 Star Review Salvatore! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JB
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Judy B.
Wesley Chapel, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Recent service visit
I'm pleased with my experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 01:26 PM

Thank you so much for the 5 Star Review Judy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RM
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Rhonda M.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
10
Category: Service
Very attentive!
Larry Rosecrants was very personable, and made sure he understood the details of the problem I was having with my car before putting it in for service. I appreciate everything he offered to do to make the service visit comfortable and less stressful. That's the type of service we should get everywhere!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 01:24 PM

Thank you so much for the 5 Star Review Rhonda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RM
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Rhonda M.
Zephyrhills, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I've been going to Hyundai for service since I bought my car years ago and have no reason to go anywhere else. I really appreciate the assistance and attention to detail that Larry Rosecrants showed when trying to determine exactly what the problem was with my car at the last service.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 01:23 PM

Thank you so much for the 5 Star Review Rhonda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MV
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Melvin V.
Fillmore, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very friendly to out of staters!!
Would gladly come back but we are from Indiana.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 01:22 PM

Thank you so much for the 5 Star Review Melvin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RM
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Robert M.
Tampa, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Brought vehicle in for service appointment and had excellent service
Service department very courteous and provided prompt service.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 01:21 PM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
EK
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Emily K.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
10
Category: Service
Trustworthy and great customer service
Professional, friendly, knowledgeable. He communicates updates throughout the service.
Most importantly I trust that Larry and the team will not recommend work that is not needed.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 07:07 AM

Thank you so much for the 5 Star Review Emily! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
BS
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Barbara S.
Land O Lakes, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great, service quick and efficient.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 07:06 AM

Thank you so much for the 5 Star Review Barbara! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
TR
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Tiffany R.
Dade City, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
It was my first time taking my new Hyundai palisade for a check. Everything went well and Larry was fantastic. He made sure we had everything we needed and got me out in a timely manor!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/23/2022 07:05 AM

Thank you so much for the 5 Star Review Tiffany! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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