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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

MB
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Mary B.
Mountain Brook, AL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customer Verified Customer
10
Category: Service
Good response
My concerns were addressed.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2021
Service Type: Maintenance
3
Category: Service
Unacceptable
The job was simple but wasn’t done right
JOE B., Service Manager from Tameron Hyundai responded on 10/10/2021 08:55 AM

Mary
We will contact you first thing Monday to get this resolved  for you. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 10/13/2021 03:12 PM

Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JS
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Joey S.
Stanton, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Always great service. Personnel are nice and friendly.
MARY S. from Tameron Hyundai responded on 09/17/2021 12:06 PM

THANKS SO MUCH FOR THE FEEDBACK AND FIVE STAR RATING.

THANKS
MARY STARMAN
205-380-6250
205-314-0336

JOE B., Service Manager from Tameron Hyundai responded on 09/17/2021 12:55 PM

Thank you Joey !

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service at Tameron Hyundai
I have a 2020 Santa Fe and scheduled my first service at Tameron. I was easy checking in, everything was explained clearly. I waited while they serviced my Santa Fe. It was ready in just over 30 minutes. I brought a book and the time passed quickly. They did have some Chick-fil-a breakfast item. It was nice.
JOE B., Service Manager from Tameron Hyundai responded on 09/16/2021 07:36 PM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Helena, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always receive prompt, dependable, exceptional service from Tameron. I have complete trust and confidence in my service advisor, Matt Austin who has taken care of me and my Elantra since 2012.
I always receive prompt, dependable, exceptional service from Tameron. They have taken care of my Elantra since I purchased it in 2012. My service advisor is Matt Austin and he is knowlegeable, courteous and could not be more accommodating to my concerns.
JOE B., Service Manager from Tameron Hyundai responded on 09/07/2021 12:29 PM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mountain Brook, AL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Experienced personal who helps anyway possible
Excellent service
JOE B., Service Manager from Tameron Hyundai responded on 09/07/2021 08:02 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mc Calla, AL
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick
Efficient
JOE B., Service Manager from Tameron Hyundai responded on 09/01/2021 11:10 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
LC
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Linda C.
Laurel, MS
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great personal service!!!
I made the appt. with a very nice lady, immediately received an email confirmation, next day I arrived early for my appt, but they got started right away. Service guy showed me where to wait. They explained what they did to my vehicle, just a nice experience from start to finish. I wish I lived closer, this would be my go to place.
JOE B., Service Manager from Tameron Hyundai responded on 08/30/2021 06:42 AM

Thank you for the wonderful survey Linda. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RK
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Randy K.
Gardendale, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
The service team were very professional and friendly.
JOE B., Service Manager from Tameron Hyundai responded on 08/26/2021 06:24 AM

Thank you for the five star survey Randy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
MH
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Marilyn H.
Bessemer, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Always
I am always happy to take my car in to the service department at Tameron Hyundai. They are very cordial and helpful. They have a nice waiting area where (even during Covid 19 restrictions) I feel secure and safe.
I appreciate the way they tell me about how long my appointment will take and they are very accurate. My service on my car is done in a timely manner and I am on my way!
JOE B., Service Manager from Tameron Hyundai responded on 08/25/2021 12:13 PM

Thank you for the wonderful survey Marilyn.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
FW
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Francinic W.
Deatsville, AL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Department
The service department representatives are always polite and keeps me inform on what my vehicle needs. Scheduling an appointment online is user friendly. I have had a good experience each time I have brought my vehicle to be service. The waiting room and restrooms are clean. Good snacks as well as water and coffee are available.
JOE B., Service Manager from Tameron Hyundai responded on 08/24/2021 08:00 AM

Thank you for the five star survey . Our team appreciates the business. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
LM
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Latanya M.
Maplesville, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
LaTanya
Very professional guys. I’ve always had good experience each time I bring my car there and service guys always keep me updated on my car
JOE B., Service Manager from Tameron Hyundai responded on 08/21/2021 05:10 PM

Thank you for the kind words Latanya. We appreciate your business. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Verified Customer
Calera, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tire fix
I noticed one of my tires was low on air so I came by the service department and asked them to take a look at it. They quickly noticed a small nail in my tire. Luckily it was in a spot that was able to be patched. They were able to fix it for me right then. They provided quick service and I was on my way in no time!
JOE B., Service Manager from Tameron Hyundai responded on 08/21/2021 06:22 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JM
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Jonathan M.
Pleasant Grove, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2018 Sonata maintenance
On arrival service manager Joe was very friendly in greeting customers, advisor Matt A. provided great customer service and updated promptly on repairs. Will return to service department
JOE B., Service Manager from Tameron Hyundai responded on 08/20/2021 11:08 AM

Thank you sir.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
ET
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Evelyn T.
Calera, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service
Every time we go there the service department and the ladies in the office as well as the entire staff is always friendly and they have snacks sandwiches etc. very clean and professional
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/22/2021 02:37 PM

Thank you for the kind words in the survey Evelyn.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CS
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C S.
Birmingham, AL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
CRS
Professional in all aspects.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/22/2021 10:28 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Columbiana, AL
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair timing
I came in about an hour earlier than my scheduled appointment. It took longer than I thought, but there were other people who got there before me. So, the time it took to work on the car was good.
Recommended
MARY S. from Tameron Hyundai responded on 07/22/2021 07:18 AM

THANKS FOR THE FEEDBACK,WOULD LIKE TO MAKE IT UP TO YOU,PLEASE CALL 205-443-4336
THANKS MARY

Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistently great
The personnel have a customer focus and the overall service experience is consistently top notch.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/19/2021 09:08 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SM
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Sharon M.
Adamsville, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Overall Service & Customer Service . Make you feel at Home.
Comfortable Setting
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/16/2021 10:46 AM

Thank you for the five star survey Sharon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Matt Austin is the best! He was so patient and thoroughly explained all my questions. The best service manager I've ever worked with.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/14/2021 11:45 AM

Thank you for the wonderful comment about Matt. We are blessed to have him.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Jemison, AL
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service via the Service deparment at Tameron Hyundai is exceptional
When getting my car service, the service department at Tameron Hyundai in Hoover are usually on point. It often takes no more then 30 minutes to an hour to wait on my service to be complete on my vehicle. They give no pressure and ensure you know what should be taken care of the next time you bring your vehicle in to be serviced. I bought my first Hyundai from this location and I have yet to have any complaints about their service department. They always are looking out for the safety of my vehicle when it is brought to this location.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/29/2021 09:27 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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