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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Birmingham, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent customer service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/07/2020 07:53 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EB
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Erik B.
Calera, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and friendly service!
I had a scheduled appointment on a workday and more than likely I couldn’t get off in time to make it to a 3:45pm appointment. I did a drive in on October 20th and Matt thoroughly explained what he could do and what was needed to be serviced on my 2020 Sonata at 15k. He gladly told me that they could get started right away and that I would be good to go in about and hour. He did just that and I was on my an hour later! I appreciate the courtesy and service I received that day! Thanks!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/23/2020 02:31 PM

Thank you for the wonderful survey Erik.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AS
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Angela S.
Birmingham, AL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!!
I love having Tameron Hyundai service my car. I feel safe having the dealership I bought my car from servicing it. The facility is very nice with free wifi and food while you wait for your car.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/23/2020 05:36 AM

Thank you for the five star survey Angela.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DC
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Diana C.
Mountain Brook, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extra help
Matt Austin spent extra time with me explaining my vehicle's contracts. Took my car in early, and the agreed upon suggested maintenance was done in an acceptable time frame.
Recommended
GIANNA B. from Tameron Hyundai responded on 10/21/2020 06:04 AM

Thank you for the wonderful survey, Diana. 

Employees worked with
MA
MATT AUSTIN
DC
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David C.
Tuscaloosa, AL
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
covid safe
In this time of heightened awareness of health protection protocols, I was pleased to see them followed so well here.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/17/2020 10:24 AM

Thank you for the five star survey David.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
RS
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Randel S.
Jasper, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great company
Dependable
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/14/2020 09:25 AM

Thank you for the five star survey Randel.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Keeps you updated on service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/30/2020 06:22 AM

We appreciate the five star survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Vestavia Hills, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Department
Easy to work with, friendly and timely
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/08/2020 08:24 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Another good experience
The service is always good, and the staff is truly customer oriented. On this particular visit, with the pandemic still going, they went the extra mile to help make my drop-off and pick-up safe and contact-less. Very much appreciated.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/28/2020 11:50 AM

Outstanding!! Thanks for the survey James. You are Hyundai family.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RS
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Robert S.
Birmingham, AL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent dealership and service department
Tameron Hyundai provides excellent service and the waiting areas are outstanding. I’ve experienced such great service from my Santa Fe Sport and the maintenance service provided by Tameron, I would recommend that anyone interested in purchasing a Hyundai consider Tameron for sales and service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/25/2020 07:41 AM

Thank you for the wonderful survey Robert. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Trussville, AL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/19/2020 05:33 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JL
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James L.
Columbiana, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Normal maintenance for 2016 Sonata
Great service. Great people.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/13/2020 12:59 PM

Thank you for the five star survey James.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very kind and understanding
Matt Austin was just as kind & understanding to my predicament as if he was my brother. He was very helpful by explaining in detail what had happened to my car and what actions needed to be taken immediately and what could what for a short while. I will never take my car anywhere.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/24/2020 03:05 PM

We appreciate the wonderful comments in the survey. We are here to serve when you need us. Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Mountain Brook, AL
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
They take Your Revu
While I give high marks... no one came to let me know my car was ready, after about an hour in the waiting room I walked out to the service area and my car was sitting there-not sure how long it had been ready, was a good thing I went out to see for myself. Also, I had asked the intial service rep to check on a floor mat replacement but I never saw him again and the guy who checked me out never mentioned it. I’ll recommend but a Google review is pending based on response from my comments below. I think I already know the reply. Let’s see. Screenshots are useful at this point.
Recommended
MATTHEW A. from Tameron Hyundai responded on 07/17/2020 03:30 PM

Thank you for the feedback. We appreciate your response. Any and all feedback only helps us get better. That particular recall takes anywhere from 45 minutes to and hour and a half. I am sorry that you were not updated while you were in the waiting room. I am the advisor who initially greeted you. I had a Doctor appointment and had to leave shortly after greeting you. I do remember you asking about the floor mat, and as I mentioned then, we do not have any individual mats. All our mats are sold as a set, and unfortunately, we do not have any used ones. I cannot know for sure, but based on the time you said you were in the waiting room, when you came out, it could not have been finished for long at all. I do apologize again for not updating you. That is my fault. I should have introduced you to another advisor and let you know that I may not be here to get you out. We strive for our customers to receive outstanding service, and I personally take responsibility if you did not receive it this visit. I welcome you to give me a call at 205-314-0311 and I will be more than happy to discuss it more with you. I did ask about the mat, but I thought that I conveyed it better to you that we would not have one, but I would check. We did not have any. I will be happy to keep a look out for one for you, but we just do not get many used mats. Please let me know if there is anything else I can help you with. As I said earlier, I would be more than happy to discuss this matter further with you at any time. Thanks again for you response and feedback. I am upset with myself that you did not leave with a better experience. I appreciate your business.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
DJ
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Denice J.
Randolph, AL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service at Its Best!
Matt made my visit seamless. He took the initiative to do research when he didn't have to. He also ensured that my car was serviced correctly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/13/2020 05:45 AM

Thank you for the wonderful feedback Denice.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and friendly
Always fast and very attentive.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/09/2020 03:15 PM

Thank you for the wonderfu survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
OB
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Osman B.
Birmingham, AL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Service
Friendly and courteous
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/09/2020 05:43 AM

Thank you for the five star survey Osman.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Helena, AL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
Overall very satisfied with Tameron Hyundai. I trust them with my vehicle and appreciate they will answer any question you have throughly and without hesitation.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/08/2020 12:14 PM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great and fast service!
They provide great and fast service! Definitely will be returning back.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/07/2020 01:34 PM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
WS
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William S.
Maplesville, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very easy service setup.
I carried my Sonata in with a code. They found out what the issue was quickly and fixed the problem very promptly. Excellent service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/26/2020 11:56 AM

Thank you for the five star survey William.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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