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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

BH
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Brenda H.
Shelby, AL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customer Verified Customer
Category: Service
Communication resolved issues
I was contacted by Mr. Matt Austin, Asst. Service Manager. Mr. Austin and I discussed my concerns in depth and was very good communicating and resolving my problem areas. He was very nice and I felt it was time well spent. They do care about customer satisfaction! Thank you Mr. Austin!

I am responding as the husband of Brenda and made the original comments.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Service tipoff
Second time I have reviewed and nobody bothered to call me. I have been underwhelmed by the service and especially the cost or need for fuel injector cleaning. At 26K miles, it is a highly excessive
Not Recommended
MATTHEW A. from Tameron Hyundai responded on 12/23/2020 01:34 PM

Chuck, thank you for taking some time out of your day to discuss your survey and the servicing of your car. It was truly a pleasure talking with you. I look forward to working with you and your wife in the future. I would also like to thank you for agreeing to re-score our survey. I hope you and your wife have a Merry Christmas and a Happy New Year. 

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 12/23/2020 02:57 PM

Thanks again! 

Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
DH
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Deanne H.
Birmingham, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent personalized service
N/A
Recommended
Gianna B. from Tameron Hyundai responded on 12/16/2020 09:35 AM

Thank you for the five-star survey, Deanne. 

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
DB
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Doshia B.
Helena, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
They made me feel welcome and took my car right in to be serviced and returned it in a timely manner.
Recommended
Gianna B. from Tameron Hyundai responded on 12/16/2020 06:14 AM

Thank you for the wonderful survey, Doshia. 

Employees worked with
MA
MATT AUSTIN
AC
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Alexis C.
Birmingham, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Tony is awesome in sales. Matt is awesome in the service department. The nice lady that works the back desk is so kind and friendly. She always wants to make sure everyone is comfortable while waiting on your car to be serviced. These 3 keep me coming back!
Recommended
Gianna B. from Tameron Hyundai responded on 12/15/2020 12:30 PM

Thank you for the wonderful survey, Alexis. 

Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service, as always.
Always appreciative of the attitude and helpfulness of the service staff.
Recommended
Gianna B. from Tameron Hyundai responded on 12/15/2020 08:07 AM

Thank you for the wonderful survey, James. 

Employees worked with
MA
MATT AUSTIN
CJ
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Clayton J.
Birmingham, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great Service
Recommended
Gianna B. from Tameron Hyundai responded on 12/10/2020 10:18 AM

Thank you for the wonderful survey, Clayton. 

Employees worked with
MA
MATT AUSTIN
NB
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Nathaniel B.
Adamsville, AL
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Thanks for your great service.
Recommended
Gianna B. from Tameron Hyundai responded on 12/09/2020 11:06 AM

Thank you for the wonderful survey, Nathaniel. 

Employees worked with
MA
MATT AUSTIN
RF
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Ronald F.
Mountain Brook, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The people recognize you immediately
The service was quick and efficient
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/21/2020 06:30 AM

Thank you for the survey Ronald.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great
Their staff is customer oriented and it shows in the excellent service they provide.
Recommended
Gianna B. from Tameron Hyundai responded on 11/19/2020 11:40 AM

Thank you for the wonderful survey, James.

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2011 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistently delivers great customer service
Consistent in resolving problem issues with vehicle
Recommended
Gianna B. from Tameron Hyundai responded on 11/18/2020 08:45 AM

Thank you for the wonderful survey. 

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
KB
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Karen B.
Birmingham, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Responsiveness and advice about needs.
All good
Recommended
Gianna B. from Tameron Hyundai responded on 11/18/2020 07:55 AM

Thank you for the five-star survey, Karen. 

Employees worked with
MA
MATT AUSTIN
Verified Customer
Irondale, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
lights on dash board
service representative extremely knowledgeable and discussed in great details the repairs that was needed.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/17/2020 06:06 AM

Thank you for the business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Helena, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service A+
Always get great service
Recommended
GIANNA B. from Tameron Hyundai responded on 11/10/2020 09:41 AM

Thank you for the wonderful survey, Jennifer. 

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent customer service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/07/2020 07:53 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EB
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Erik B.
Calera, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and friendly service!
I had a scheduled appointment on a workday and more than likely I couldn’t get off in time to make it to a 3:45pm appointment. I did a drive in on October 20th and Matt thoroughly explained what he could do and what was needed to be serviced on my 2020 Sonata at 15k. He gladly told me that they could get started right away and that I would be good to go in about and hour. He did just that and I was on my an hour later! I appreciate the courtesy and service I received that day! Thanks!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/23/2020 02:31 PM

Thank you for the wonderful survey Erik.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AS
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Angela S.
Birmingham, AL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!!
I love having Tameron Hyundai service my car. I feel safe having the dealership I bought my car from servicing it. The facility is very nice with free wifi and food while you wait for your car.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/23/2020 05:36 AM

Thank you for the five star survey Angela.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DC
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Diana C.
Mountain Brook, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extra help
Matt Austin spent extra time with me explaining my vehicle's contracts. Took my car in early, and the agreed upon suggested maintenance was done in an acceptable time frame.
Recommended
GIANNA B. from Tameron Hyundai responded on 10/21/2020 06:04 AM

Thank you for the wonderful survey, Diana. 

Employees worked with
MA
MATT AUSTIN
DC
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David C.
Tuscaloosa, AL
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
covid safe
In this time of heightened awareness of health protection protocols, I was pleased to see them followed so well here.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/17/2020 10:24 AM

Thank you for the five star survey David.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
RS
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Randel S.
Jasper, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great company
Dependable
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/14/2020 09:25 AM

Thank you for the five star survey Randel.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Keeps you updated on service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/30/2020 06:22 AM

We appreciate the five star survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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