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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

JS
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Julie S.
Burleson, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean, friendly, and usually fast service
I am always greeted pleasantly when I bring my Santa Fe Sport in for service. The facility is always clean and appealing. The time it takes will of course depend on what typr of service you'r ehaving done, but I have never experienced unreasonable delays here. My only suggestion for improvement might be to provide an area or at least a table for customers who might bring lunch or snacks to eat while they are waiting.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/18/2019 05:59 AM

Good morning Julie.  Thank you so much for the wonderful compliments.  I think your suggestion is a great idea for our clients.  I'm sure we can come up with something to accommodate our clients.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
DS
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Daniel S.
Venus, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Amazing customer service!
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/14/2019 03:01 PM

Good Afternoon Daniel

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  Thank you for the 5 star review, Mary and I sincerely appreciate it.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2007 Hyundai Entourage
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Good Service
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/14/2019 02:56 PM

Good afternoon

I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 4 star review.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
AL
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Amie L.
Crowley, TX
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Needs a better overall car wash
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/14/2019 02:36 PM

Good Afternoon Amie

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  Please feel free to come in any time and we will gladly rewash your car.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
CB
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Charles B.
Hillsboro, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/06/2019 01:19 PM

Good Afternoon Charles,

Thank you for the 5 star survey.  Mary certainly appreciates it, as do I.  It's always a pleasure seeing you for service and we value your loyalty to Hiley Hyundai of Burleson.  We will see you next time and you have a wonderful rest of the day my friend.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson 
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
JB
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Julie B.
Crowley, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Grateful
Thank you, Mary, for ensuring I did not go without my car for too long. Your hard work is greatly appreciated.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/05/2019 02:28 PM

Good Afternoon Julie,

I just wanted to take a moment and say thank you for the 5 star survey. We appreciate your business and I know Mary appreciates your kind words.

Thank you for choosing Hiley Hyundai of Burleson.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
RR
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Robert R.
Fort Worth, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Check engine light
I came in to get my check engine light taken care of and immediately I was greeted, and my car was taken back for diagnostic and 30 minutes they found the problem gave me rental. Great job and I apologize I forgot the young ladies name that helped. She did a great job coordinating everything.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/05/2019 02:21 PM

Good Afternoon Robert,

Thank you for the kind words and the 5 star review.  We really appreciate the feedback.  I'm glad to hear that we took care of the check engine light in a timely manner.  Mary certainly appreciates the feedback as well.  Thank you again for choosing Hiley Hyundai of Burleson and we look forward to your next service visit.

Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
CB
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Corinne B.
Livingston, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Mary in customer service was great!!
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/05/2019 09:14 AM

Good Morning Corinne,

I just wanted to say thank you for the 5 star survey.  I'm  happy to hear that we got you taken care of and that Mary took such good care of you.  I appreciate the feedback and I know Mary does too.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
HK
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Harriett K.
Fort Worth, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful service
Hiley Hyundai goes above and beyond to service my Santa Fe.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/05/2019 09:11 AM

Good Morning Harriett,

I just wanted to reach out and say thank you for the 5 star survey.  It's always great to get feedback from our customers as we continue to grow.  I appreciate it and I know Mary does as well.

Thank you for choosing and trusting Hiley Hyundai of Burleson with the service of your Santa Fe.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over all service.
Just the overall service here is amazing. From buying a car to getting the oil changed it’s just wonderful.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2019 07:16 AM

Good morning.  Thank you for sharing about your positive experience, from your purchase to your service.  We appreciate you choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
5 Stars
Wonderful customer service. Everyone is always so nice and helpful.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2019 07:12 AM

Good morning.  Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai of Burleson.  



JD Kimbrough
Fixed Opersations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
Verified Customer
Crowley, TX
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
My service that day was great. Unfortunately, they did not have a part available to complete my state inspection and had to make another visit to get that taken care of. They did go the extra mile to make sure the part was available the next day.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/01/2019 11:45 AM

Good Afternoon,

I just wanted to reach out and say thank you for the 5 star survey.  I happy to hear that we got you taken care of in a timely manor and to your satisfaction.  I appreciate the feedback and I know Mary does as well.

Thank you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
AJ
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Arnold J.
Fort Worth, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely
Always helpful and courteous very efficient as well.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/01/2019 11:41 AM

Good Afternoon Arnold,

I would like to thank you for taking the time to complete our survey and for the 5 stars.  I know Mary appreciates the feed back and kind words.

Thank you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
EB
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Ellen B.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Excellent service. I did not wait long for the service of my car. Customer Service was great.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 02/01/2019 11:35 AM

Good Afternoon Ellen,

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us.  I am truly happy to hear that you had a great customer service experience with Mary.  We appreciate your kind words 

Thank you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
PY
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Paul Y.
Burleson, TX
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Hiley sets appointments for you to bring your car in & pretty much are on time with getting your vehicle in & serviced. The car comes back with the service requested done & has been washed. The service techs are pleasant & knowledgeable.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/29/2019 06:27 AM

Good morning Paul.  We appreciate the great feedback.  We have processes in place to provide a smooth service experience for our clients.  Thank you for choosing Hiley Hyundai of Burleson. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
JT
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John T.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Personable
Mary is the greatest! She is always able to explain the services and keeps you informed as to what is going on.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 01/26/2019 10:13 AM

Good Afternoon John,

Thank you for taking the time out of your schedule to fill out our survey.  I really appreciate it and I know Mary does too.  We look forward to seeing you on your next service.  Thanks again for choosing Hiley Hyundai.

Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
CB
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Charles B.
Hillsboro, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service as always
Service group is one of the best
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 01/23/2019 02:20 PM

Good Afternoon Mr. Brown,

I just wanted to thank you for the kind words.  We look forward to seeing you again as always.  Please let us know if there is anything you need.  

Thank You

Randy Paniagua

 Service Manager

Hiley Hyundai of Burleson

rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
Verified Customer
Azle, TX
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great place
great
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 01/23/2019 02:23 PM

Good Afternoon, 

I just wanted to thank you for choosing Hiley Hyundai and for the awsome review.  We graetly ppreciate it and we look forward to seeing you at your next service.  Please let us know if there is anything you need before then.

Thank You

Randy Paniagua

 Service Manager

Hiley Hyundai of Burleson

rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
Verified Customer
Joshua, TX
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, good people.
totally satisfied with service i had preformed, prices very reasonable.
Recommended
RANDY P. from Hiley Hyundai of Burleson responded on 01/23/2019 02:34 PM

Good Afternoon,

I just wanted to thank you for choosing Hiley Hyundai.  I'm glad to hear that you left totally satisfied.  We look forward to seeing you at your next service.  Please let us know if there is anything you need before then.

Thank You

Randy Paniagua

 Service Manager

Hiley Hyundai of Burleson

rpaniagua@hileycars.com  

Thank You

Randy Paniagua

 Service Manager

Hiley Hyundai of Burleson

rpaniagua@hileycars.com

Employees worked with
MC
Mary A Carter
LL
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Linda L.
Fort Worth, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
"Turn Right" should not be "Tright"
See other comments.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/21/2019 06:12 AM

Good morning Linda.  I apologize that your navigation language is not working properly.  It can be corrected and we will find a solution.  Please contact Mary Carter, at your convenience, to set an appointment to leave your vehicle with us.  We will be happy to provide you a loaner vehicle, while we work on your vehicle.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
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