MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

MS
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Maurice S.
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
This has greatly improved over time since it has opened.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2019 05:25 PM

Good evening. Maurice.  We appreciate you sticking with us over the last few years.  We are always striving to provide an even better client experience.  

Thank you for choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

RL
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Ray L.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor!
I have small minor problem that the technician did do but she fixed it.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2019 06:17 AM

Good morning Ray.  Thank you for allowing us to take care of your minor issue.  We appreciate you continuing to choose and trust Hiley Hyundai of Burleson.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great work
??
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2019 06:13 AM

Good morning. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate you choosing Hiley Hyundai of Burleson.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DC
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Dale C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary provided outstanding service. I was very pleased.
Mary provided outstanding service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2019 06:12 AM

Good morning Dale.  You are one of the many client's that receive outstanding service from Mary.  Thank you for taking the time to provide your feedback and compliment. 

We appreciate you choosing Hiley Hyundai of Burleson. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

BI
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Benjamin I.
Fort Worth, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time visit
First time visiting. So far so good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2019 06:10 AM

Good morning Benjamin.  Welcome to the Hiley Hyundai of Burleson family.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

SW
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Sharon W.
Euless, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is excellent
Mary explains everything being done to my car and she follows up with me as I am waiting! I drive 45 minutes to Hiley because of her!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2019 06:09 AM

Good morning Sharon.  We appreciate the compliments.  Our client's feedback speaks volumes about our service.  Thank you for choosing and trusting Hiley Hyundai of Burleson.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
efficient and timely attention to my car
The service personnel are friendly and capable. Service is efficient and cost effective. In all, this dealer and personnel exude honest dealings. I feel confident in their service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/11/2019 04:03 PM

Good evening.  We greatly appreciate the positive feedback of your experience.  Thank you for choosing Hiley Hyundai of Burleson. 

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

CB
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Charles B.
Hillsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT PARTS SERVICE
GREAT SERVICE THROUGH PARTS CUSTOMER SERVICE. MARY TERRIFIC AS ALWAYS
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/09/2019 04:57 PM

Good evening Charles.  Always a pleasure to have in the dealership.  We appreciate you continuing to choose and trust Hiley Hyundai of Burleson.  See you next time.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JC
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James C.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is polite and prompt
Mary at Hiley Hyundai was very polite and prompt with admitting the vehicle for service. They helped with getting blue link for our vehicle. They listed things that the vehicle needed to be serviced for. However the cost of these services were more than I can afford at this time. I will always take my vehicle to Hiley for service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/07/2019 04:15 PM

Good evening James.  We appreciate the wonderful compliments.  Thank you for committing and trusting your vehicle to Hiley Hyundai of Burleson for all your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary Service department
Mary was very helpful and my service was completed in a timely matter.
Thank you
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/02/2019 02:22 PM

Good afternoon.  Thank you for the kind remarks.  We appreciate you continuing to choose and trust Hiley Hyundai of Burleson. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DS
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Daniel S.
Venus, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Amazing customer service!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/02/2019 02:23 PM

Good afternoon Daniel.  We appreciate the "Amazing" review.  Thank you for choosing Hiley Hyundai of Burleson.   


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

RB
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Richard B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I had great service and will definitely recommend this service department to my friends.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/02/2019 02:12 PM

Good afternoon Richard.  We appreciate the compliments an recommendation.  We look forward to exceeding your expectations for many years to come.  

Thank you for choosing Hiley Hyundai of Burleson. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

CH
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Crysti H.
Arlington, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The ladies in the service department are awesome
I would recommend this dealership to anyone. They treat you like family
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/30/2018 12:08 PM

Good afternoon Crysti.  Thank you for the wonderful compliment.  We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  

Happy New Year to you and your family! 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary Morse is your highest asset!
I have no issue with dealership, but lack of quality in vehicle product and the overly high price for repairs is going to take more than just myself out of your market. I purchased this car due to the good warranty, that was a joke.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/23/2018 08:34 AM

Good morning.  Hyundai continues to have the best warranty in the industry today.  Where most manufacturers bumper to bumper warranty is 3 years 36,000 miles, Hyundai's is 5 years and 60,000 miles.  Most manufacturers powertrain is 5 years 60,000 miles, where Hyundai's is 10 years 100,000 miles.  
Proper maintenance is a huge factor in extended the life of your vehicle.  

We make every effort to be competitive in todays market and provide excellent service, as you stated in your feedback.  Since I'm not sure who told you that your brakes were in critical condition, since Mary was your service advisor.  Your service advisor would be the person to discuss your multi-point inspection with you.  After looking at your multi-point inspection, your brakes were not "critical", however, the rear brakes were just above the minimum.  We are not going to recommend something that is considered a "caution" item.  That is simply advising the client where the current measurements are at this time.  You stated that you had the brake service done anyway and the cost was $189.  Our brake special is also $189.95 and we provide complimentary car wash and vacuum with each visit.  

I hope this helps provide a better understanding of our services and pricing.  

Thank you for choosing Hiley Hyundai of Burleson.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JH
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Jason H.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Mary is amazing. She is very professional and answers any questions without hesitation. She also has excellent follow up on any issues.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/23/2018 08:19 AM

Good morning Jason.  We appreciate the kind words.  Thank you for taking the time to complete our survey.  We look forward to providing you excellent service for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JQ
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John Q.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary Morse is awesome!
My family and I want to express our gratitude and appreciation to Mary. She is the primary reason why we continue to be loyal customers of Hiley Hyundai. Mary does a wonderful job of balancing providing customers with recommendations that keeps our family safe on the road by being financially sensitive to the needs of Hiley's customers. Thank you Mary!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/21/2018 05:50 AM

Good morning John.  I would like to personally thank you for wonderful compliments and feedback.    Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

Thank you for continuing to choose and trust Hiley Hyundai of Burleson. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JF
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John F.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Great customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/21/2018 05:49 AM

Good morning John.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

GC
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Greg C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent service; good coffee; nice cars on display. I will buy my next Hyundai Sonata from them.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/15/2018 07:36 AM

Good morning Greg.  We appreciate the kind remarks.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

WC
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Wendy C.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Always have great service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/11/2018 07:38 AM

Good morning Wendy.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

ES
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Elfie S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is the best, I feel she understands and really cares every-time I take my car to service or I have a car problem
I know I can trust Mary and she will supervise my car gets the service/work needed, and make sure it in best working condition. She is clear and assuring in her explanations, saving me the worry and distress. I feel she really has done A LOT for me as a customer. Thanks Mary! See you again next service :D
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/11/2018 07:38 AM

Good morning Elfie.  Thank you so much for the wonderful survey.  We simply couldn't ask for better feed back.  
We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
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