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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

JH
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Jodi H.
Joshua, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Na
Na
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/25/2019 06:53 AM

Good Morning Jodi,

Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 5 star review and the kind words.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MF
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Mary F.
Burleson, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
Mary, the service writer is always great at explaining and advising. She does what she says
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/22/2019 02:17 PM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Thank you
Service Manager
Dean Davis

Employees worked with
MC
Mary A Carter
DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Had a great service advisor Mary.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/22/2019 02:10 PM

We appreciate the "Amazing" review.  Thank you for choosing Hiley Hyundai of Burleson. 

Thank you,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson 

Employees worked with
MC
Mary A Carter
KB
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Kelly B.
Burleson, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful service
Mary does a great job keeping you posted about your service and the service department gets it in and out.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/22/2019 12:57 PM

I just wanted to say thank you for taking the time to complete our survey.  I appreciate the kind comments and I know Mary does as well.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  We will see you on your next visit.  

Best Regards, 

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JW
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Janice W.
Fort Worth, TX
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great process in getting cars in and serviced. Update times need to be more frequently. Waiting area small, and less intertainment. Staff greeting personal and friendly.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/23/2019 06:18 AM

Good Morning Janice,                                                                                                                                                                         I apologize for the way this was handled.  We will speak with the advisor and technician and determine what actually caused the delay. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
GT
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Glenna T.
Fort Worth, TX
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your people
Mary in service is the best
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/21/2019 02:09 PM

I wanted to personally thank you for taking the time to complete our survey.  Mary and I appreciate the awesome review and the kind comments. 

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  We look forward to your next visit.

Best Regards, 

Dean Davis
Service Manager
Hiley Hundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Everman, TX
2017 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
verified customerVerified Customer
Category: Service
Review
I was contacted regarding my previous score. We were able to resolve the matter in a very professional manner.
Recommended
Employees worked with
MC
Mary A Carter
ED
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Edward D.
Arlington, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service and plesant employees make dealing with Hiley a pleasure
I never have a problem when asking for a service appointment. The Service group are very helpful. From the time we purchased the Santa Fe sport my experience with Hiley has been great.
Recommended
JOHN K. from Hiley Hyundai of Burleson responded on 03/20/2019 02:17 PM

Thank you for sharing about your positive experience, We appreciate you choosing and trusting in Hiley Hyundai of Burleson. 




 

JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com

Employees worked with
MC
Mary A Carter
LK
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Leslie K.
Burleson, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient Customer Service
So happy to have a good Hyundai dealer in Burleson. Service department is efficient and timely and I appreciated not being pressured into repairs. When the time comes to trade in, I hope the sales team is as easy to work with.
Recommended
JOHN K. from Hiley Hyundai of Burleson responded on 03/20/2019 02:13 PM

 I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.






JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com

Employees worked with
MC
Mary A Carter
TA
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Travis A.
Fort Worth, TX
2011 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disaster
It was a terrible experience, from 2 missed diagnosis, me financing the repair from a company they recommended, me having to take my car to a different repair shop,(required by my warranty company for a new diagnosis) that I have to pay for again. So I left with a $1000 bill and the same issue; not to mention that they had my car for almost 3 months. But they want a 5 star review.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/21/2019 09:42 AM

Mr. Aplin, 

I apologize about the experience.  The diagnosis however, was correct.  Your extended warranty company provided a used transmission as a replacement, and the used transmission also had a mechanical issue.  After the the extended warranty paid for the original repair, the extended warranty company made the decision to have you take the vehicle somewhere else.  Unfortunately, the request from your extended warranty company, and the parts they send, are out of our control.  I hope they get it resolved for you. 

JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
RB
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Raquel B.
Fort Worth, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 STARS
I've already given feedback a few days ago. I would say my biggest difficulty with companies in general is receiving multiple requests to do reviews. After I give the first one, I feel I should be done.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/19/2019 01:44 PM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 5 star review.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RH
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Russell H.
Cleburne, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary was great!
Timely and professional.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/19/2019 06:17 AM

Good morning Russell.  Thank you for the kind remarks.  We appreciate you continuing to choose and trust Hiley Hyundai of Burleson. 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MA
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Marvin A.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
fast and friendly
I had a great experience this trip to Hiley. The staff was friendly and the work was accomplished quickly.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/18/2019 03:22 PM

I just wanted to reach out and say thank you for the 5 star survey.  I'm  happy to hear that we got you taken care of in a timely manor and to your satisfaction.  I appreciate the feedback.

Thank you for choosing Hiley Hyundai of Burleson.

Best Regards, 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Everman, TX
2017 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
verified customerVerified Customer
Category: Service
Review
I was contacted regarding my previous score. We were able to resolve the matter in a very professional manner.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2019
Service Type: Maintenance
Category: Service
Review
I have not been happy with this place.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/19/2019 06:10 AM

Good morning Kay,

Thank you for the informative response. I will be in contact with you about this service very soon. Thank you for your time.

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service Department
My service appointment with Mary C. was painless. At 7:30 am she was phenomenal. She explained everything I needed in detail. She even prioritized the services I needed to have done over the next few months. Her estimate of my wait time was spot on. Everyone seemed to enjoy their jobs. I actually look forward to the next time I need service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/18/2019 06:04 AM

Good Morning Mary,

I wanted to personally thank you for taking the time to complete our survey.  Mary and I appreciate the awesome review and the kind comments. 

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  We look forward to your next visit.

Best Regards, 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
EM
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Earline M.
Crowley, TX
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and friendly
my recent experience at the service department was handled in an organized and friendly manner. My appointment was confirmed ahead of time, the work was completed the amount of time I was told. I am very satisfied with job that was done and impressed with the professional, yet friendly staff throughout the Service Department. Thank you Mary
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/18/2019 06:26 AM

Good morning Earline,  We appreciate the 5 star review.  Thank you for choosing Hiley Hyundai of Burleson.   

Dean Davis 
Service Manager
Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Benbrook, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Department and personnel.
Quality work!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/16/2019 12:25 PM

Good afternoon.  Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai of Burleson.  


Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TW
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Tonya W.
Fort Worth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Always provides excellent service. Very courteous staff, and Mary does well with explaining what service is being done to my car.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/11/2019 12:35 PM

Thank you for the five star review.

Employees worked with
MC
Mary A Carter
GL
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Gary L.
Fort Worth, TX
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smooth to the point
Love the app of estimate and how you can just click and approve services and go from there. Very smooth.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/11/2019 12:41 PM

Thank you for the five star review.

Employees worked with
MC
Mary A Carter
CF
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Caitlyn F.
Grandview, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great service great people
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/11/2019 12:41 PM

Thank you very much!

Employees worked with
MC
Mary A Carter
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