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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

MM
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Melanie M.
Alvarado, TX
2018 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly helpful professional
As always marry in the service department is very friendly helpful and professional
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/29/2019 10:20 AM

Good afternoon Melanie.  We appreciate the kind words.  Thank you for continuing to choose Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
The service writer, Mary, is very friendly and knowledgeable and keeps me informed.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/29/2019 04:29 PM

Good evening.  Thank you for taking the time to complete our survey.  We appreciate the kind remarks and you choosing Hiley Hyundai of Burleson.  



JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
Verified Customer
Azle, TX
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
yes
good job
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/29/2019 04:27 PM

Good evening.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.




JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
RR
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Robert R.
Arlington, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service every time
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/27/2019 10:44 AM

Good afternoon Robert.  We appreciate the kind words.  Thank you for continuing to choose and trust in Hiley Hyundai of Burleson.  


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
CB
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Charles B.
Hillsboro, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
awesome customer service
Mary is one of the best. She is always willing to go the extra mile to make sure that all needs are taken care of. Having an issue again with the third motor in the vehicle and she is right there to help see what can be done.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/23/2019 04:17 PM

Good evening Charles.  You have been many a miles in your Tucson.  We will certainly do our best to keep it on the road for another 200,000 miles.  

Thank you for continuing to trust and choose Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
HT
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Hieu T.
Roanoke, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service Visit Ever
I've been to two other Hyundai Service Centers and the Burleson location is by far the best. I was in and out of the Service Center in 45 minutes which is a record time for me. The service techs were very friendly and knowledgeable.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/23/2019 02:00 PM

Good afternoon Hieu.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
RE
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Ruth Helen E.
Arlington, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and short wait
The service was quick and the waiting room was comfortable. Mary, my service advisor, was awesome!!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/23/2019 01:51 PM

Good afternoon Ruth.  Thank you for the kind words.  We greatly appreciate your feedback.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
KC
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Kay C.
Everman, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is convenient and they work well with my schedule.
Convenience
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/23/2019 01:22 PM

Good afternoon Kay.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson




JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2010 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service of my car was quick and efficient.
I came because I had 2 warning lights came on. The customer service rep Mary came out to greet me and took care of everything. When she told me the problem and they order the part I said I would come back when it came in, she immediately offered a loaner and said it was too dangerous for me to drive my car.She showed me she was worried for my safety which made me feel fell god about feel better about putting my car in this dealership’s care. I feel that I made the right call in letting this dealership take care of my car.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2019 01:59 PM

Good afternoon.  We appreciate your feedback.  Client safety is very important to us.  Your safety and satisfaction is our top priority.  

Thank you for choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
DR
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Debra R.
Burleson, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Great customer service from Mary! She goes above and beyond!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/16/2019 04:08 PM

Good evening Debra.  Thank you for the kind words.  We appreciate you choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
MW
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Marily W.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient for me
You got me in when I had time. Thank you.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/15/2019 08:06 AM

Good morning Marilyn.  We do our best to accommodate our clients and make things convenient for their schedule.  

Thank you for choosing and trusting in Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
MR
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Mario R.
Mansfield, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comment
No comment
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/13/2019 08:54 AM

Good morning Mario. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.




JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gf
Fdgt
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/13/2019 08:39 AM

Good morning.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
JS
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Jonathan S.
Bedford, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Very fast service each time I come. Never have to wait to long.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/10/2019 03:11 PM

Good afternoon Jonathan.  Glad to hear we were able to get you in and out without a significant wait.  We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
RS
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Robyn S.
Grandview, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
absolutely best car buying experience
extremely happy with dealership. only issue was recall
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/06/2019 04:08 PM

Good evening Robyn.  Glad to hear you are happy with the dealership.  I can understand the manufacturer recalls can be frustrating.  Hopefully we made the experience as pleasant as possible.  

Thank you for choosing Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
JR
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James R.
Fort Worth, TX
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I’m abs out for a oil change
A hour or less
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/06/2019 04:03 PM

Good evening James.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.




JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
VO
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Vivian O.
Forest Hill, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
The service department team gave me an allotted time finished my car on time. Overall great service period.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/06/2019 04:02 PM

Good evening Vivian.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai of Burleson.  We look forward to providing you with great service for many years to come. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
WR
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Wendie R.
Alvarado, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Car shaking
Great place did an update on engine and was able to get me right in when it didnt fix the problem...there is a misfire and they are checking it now and also provided me a rental car awesome friendly place always get me in and out and keep me updated with info
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/04/2019 01:12 PM

Good afternoon Wendie.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai of Burelson.  

Have a great weekend! 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
PP
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Paul P.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit
I have always received excellent service without waiting a long time.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/06/2019 03:52 PM

Good afternoon Paul.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
KY
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Kimberly Y.
Alvarado, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The people who work there.
kim y. It’s always great when i have something done.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/06/2019 03:46 PM

Good afternoon Kimberly.  We appreciate the kind words.  We look forward to providing you with excellent service for many years to come.  

Thank you for choosing Hiley Hyundai of Burleson. 


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Employees worked with
MC
Mary A Carter
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