MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

DJ
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Deborah J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Mary in customer service went the extra mile
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/31/2019 12:51 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

TO
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Trisha O.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is the reason I return for service
My service visits are always pleasant. Mary does a great job everytime!!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/29/2019 07:59 AM

Good morning Trisha. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow service
Slow service. Can't even clean a car right.
Not Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/29/2019 08:07 AM

Good morning.  Thank you for completing our survey.  I have left a phone message to try to talk with you to see what we can do to make up for the delay and poor cleaning of your Hyundai.

At your convenience please give me a call at the number below so we can resolve your concerns.

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

EK
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Erika K.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Loyal Customer
I have always had bad luck taking my car anywhere. It always seems to end up having more problems than I did write it in. But not here! I have been loyal to the dealership for a few years and have never been disappointed in the service I receive. Communication, excellent customer service, and above and beyond care is what I always receive. Highly recommend. And Mary is awesome!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/26/2019 01:54 PM

Good afternoon Erika. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

HT
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Hieu T.
Roanoke, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
They provided a quick oil change!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/24/2019 02:35 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

RK
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Randall K.
Alvarado, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
randall
Mary did a great job
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/24/2019 08:09 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are fortunate to have Mary as part of our team and glad to hear she provided great service.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

LJ
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Laura J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Hiley Hyundia
Thanks Mary we always appreciate working with you.
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/24/2019 08:04 AM

Good morning Laura. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

JJ
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Josh J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Josh Jacobs
Mary made the experience! She was fantastic from the first moment we spoke throughout the entire process.

She always had a great attitude, very helpful, very knowledgeable and her communication was on point.

Hiley is blessed to have her.

Thanks Mary. You made something that was overwhelming super smooth and easy for our family to navigate.

Regards, Heidi & Josh Jacobs
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/24/2019 08:03 AM

Good morning Josh & Heidi. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We, too, are happy to have Mary here with us, she does a lot to take care of our clients.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

MF
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Mary F.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept.
Mary Carter the service writer is awesome
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/22/2019 07:06 AM

Good mornig Mary. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
verified customerVerified Customer
Category: Service
Great Service!
Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!
Recommended
Employees worked with

Verified Customer
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The service staff is very friendly.. Mary informs you of how your car is... she is wonderful.. thank you
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/18/2019 03:36 PM

Good evening. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

RE
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Roy E.
Mansfield, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Roy Ellis
Nothing at this time
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/18/2019 03:33 PM

Good afternoon Roy. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wnderful people.
Wish they had more loaner cars to be used while my Hyundai was in the shop, but, other than that I have to say Mary in the service department has become my best go to person there. Thank you Mary!!!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/16/2019 04:34 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We have increased our loaner fleet, slightly, but please call Mary in the future so we can schedule your visit with the availbilty of a loan car if a loan car is needed.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
verified customerVerified Customer
Category: Service
Great Service!
Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2019
Service Type: Maintenance
Category: Service
Poor
Prices are pretty high to get a repair or an oil change compare to the other dealers. The Wait here needs improvement!
Not Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/15/2019 09:28 AM

Good morning.  I am trying to reach you by phone to see what we can do to make up for your delays on your July 3rd visit to our store.

Please call me on the number below and allow us to correct this situation.  

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

SK
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Sheron K.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/15/2019 06:45 AM

Good moning Sheron. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

EB
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Elaine B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Hiley Hyundai fixed my issue quickly, and I was on my way.
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/15/2019 06:33 AM

Good morning Elaine. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

RR
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Robert R.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Always great service
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/13/2019 11:28 AM

Good afternoon Richard. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Really appreciate Mary in the service department. Has always been very nice and informative.
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/11/2019 03:23 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are very thankful to have Mary as part of our team.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

MT
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Megan T.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Customer Service Around
Mary in the service department knows exactly what she’s talking about, is honest, and extremely helpful. I had a complicated problem that could have been blown off, but because of her honesty and knowledge she was able to begin diagnostics to find a solution. I am extremely grateful for her.
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/11/2019 07:24 AM

Good morning Megan. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with

PM
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Pamela M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service and car wash
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/11/2019 07:23 AM

Good morning Pamela. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
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