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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

HF
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Harvery F.
Fort Worth, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
They have a great team of people working here and they do make sure the work gets done correctly. They took care of my car repairs in a great and timely manner. Very professional. I would recommend them.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/25/2019 08:27 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Employees worked with
MC
Mary A Carter
MS
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Matthew S.
Burleson, TX
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and did what was right.
We took the car in for a issue that we had experienced and they were honest about the diagnosis process and how much it would cost.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/25/2019 07:02 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Employees worked with
MC
Mary A Carter
Verified Customer
Cleburne, TX
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change- Rate a 3 on mechanic service
Service Desk service above average- Mary Carter fantastic!
Garage service rated a 3 out if 5 and
Not going to recommend to friends until I make sure new mechanic has improved in skills.
They did correct the mistake and make good on next visit- rating 4 overall.
Not Recommended
Employees worked with
MC
Mary A Carter
Verified Customer
Venus, TX
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience!!!
The staff were great. I received assistance immediately when I arrived and they were willing to work with my needs for a vehicle.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/22/2019 02:58 PM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RS
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Rebekah S.
Stephenville, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and good priced
Setting up an appointment to get my car re-aligned was easy. They got me in the same day I called and I was able to leave and get some stuff done with my mom while they worked on it. The bill was much less than I expected, considering I had looked at other places prices for a re-alignment and got a ballpark figure of what I thought I would pay. Overall good service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/21/2019 07:49 AM

 I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Employees worked with
MC
Mary A Carter
DG
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Daniel G.
Fort Worth, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Once again I was so impressed with the level of service from them. They showed me that they cared about me as a customer.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/21/2019 07:48 AM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Joshua, TX
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good honest people, good close location
a satisfying buying experience, with excellent service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/19/2019 01:48 PM

Good afternoon,

    Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TW
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Timothy W.
Mansfield, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding!
Mary was wonderful. I had a couple of special requests and she didn't blink. Handled them immediately! This was my first service appt since purchasing my new car there. Will be returning for all of my service needs.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/19/2019 01:46 PM

Good afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
CR
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Christine R.
Mansfield, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department Rocks
I always come to this dealership for all my service needs. I do not remember the name of the woman that helped me but she was there first thing in the am and was very professional and got me in and out with the service department
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/18/2019 08:14 AM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
CL
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Carolyn L.
Cleburne, TX
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
verified customerVerified Customer
Category: Service
If at first you don't succeed, try, try again.
After a phone call, with some kind words and gestures, I have reconsidered my original rating, and changed it to a 5-star. Nothing else need be said about that.
Recommended
Employees worked with
MC
Mary A Carter
CL
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Carolyn L.
Cleburne, TX
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
verified customerVerified Customer
Category: Service
If at first you don't succeed, try, try again.
After a phone call, with some kind words and gestures, I have reconsidered my original rating, and changed it to a 5-star. Nothing else need be said about that.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/17/2019
Service Type: Maintenance
Category: Service
Nothing but a bother
The write up person that took care of me, treated me like I was nothing more than a bother to her, and she had told me that I needed an expensive part, which where I had my car towed to, discovered that I definitely did not need that part.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/17/2019 04:38 PM

I apologize for the way this was handled.  We will speak with the advisor and technician. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MB
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Melvin B.
Crowley, TX
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Mary in Service is Great.. AWESOME customer service.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/17/2019 02:37 PM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
WM
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Wesly M.
Alvarado, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
head lights adjustment
the head lights were not position correctly, could not see the road, they were adjusted, I am able to see the road
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/17/2019 02:36 PM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
CA
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Chris A.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Chris Alston
Excellent customer service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/14/2019 03:39 PM

Good afternoon Chris,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DG
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Daniel G.
Fort Worth, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
The service department was very helpful and had our vehicle ready within the time they said it would be ready. They even provided me with a ride to the dealership to pick up our Sonata.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/09/2019 10:59 AM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
EL
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Epitome L.
Burleson, TX
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is good but they dont answer the phone
Please see my earlier comments regarding communication issues
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/07/2019 07:37 AM

Good morning,

   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.


Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
EM
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Earline M.
Crowley, TX
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Earline Mumaw
Concerned staff and excellent service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 09/23/2019 09:05 AM

Good afternoon,

     Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
VG
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Virginia G.
Fort Worth, TX
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location
Staff is very friendly and accommodating
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 09/20/2019 03:59 PM

Good afternoon,

    Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RP
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Ronald P.
Crowley, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
Excellent service and car was ready on time.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 09/13/2019 07:26 AM

Good Morning Ronald,
     
       Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Dean Davis 
Service Manager 
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MM
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Mark M.
Burleson, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The ongoing service has been amazing
I love my dealership, we are now on business for life, even the experience after the purchase it has been amazing, I love their shuttle service , it does help a lot specially for my case living only 3 miles away from the dealership. 100% recommended.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 09/11/2019 03:14 PM

Good Afternoon,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
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