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SureCritic / Hyundai Dealer / Rick Case Hyundai Roswell / MICHAEL ENNIS
ME

MICHAEL ENNIS

SERVICE ADVISOR
Rick Case Hyundai Roswell
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(51 reviews)
78

Reviews of MICHAEL ENNIS

WP
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William P.
Atlanta, GA
2021 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Love my Kona
This is my third Hyundai, and it won’t be my last. They do need to improve blue link communication emails, however, as I was informed that I was overdue for scheduled maintenance and it was urgent that I bring the car in, which I found out was untrue once I arrived at the dealer.

It would have saved me a lot of time, money and gas if their records were up to date. Great idea, but poorly implemented.
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
AM
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Arisa M.
Georgia
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Took my car for maintenance
I highly recommend Mike, the service department personnel.
Thank you always for your great service as always.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2021 05:04 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RS
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Robert S.
Alpharetta, GA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality Dealer & Automobile
I purchased my Sonata Limited from this dealership more than 5 years ago and I cannot be happier with my decision. The dealership has been consistently excellent in every area over the years and I would recommend to anyone. They have maintained my Sonata in perfect condition and show professionalism at all times. I would recommend this automobile to anyone looking for a quality and value and this dealership to anyone looking for superior service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2021 05:05 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
KC
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Kimberly C.
Ellijay, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service.
Great people and excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2021 10:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Lawrenceville, GA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
8
Category: Service
So far service provided very satisfactory
Car serviced and so far working properly.
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
CS
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Christopher S.
Woodstock, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Excellent service
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Georgia
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Very good service
I got my brakes done there. Good price, quick, and efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/22/2021 01:13 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
CE
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Carlos E.
Georgia
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Quick and efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/20/2021 02:38 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RP
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Rakeshkumar P.
Covington, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing Staff and Service
The service overall was excellent.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/03/2021 10:56 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Roswell, GA
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick service
Quick service while you wait in quiet waiting area.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
VO
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Victor O.
Georgia
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great knowledge of my car problems and courteous staff.
They have great knowledge of my car problems and staffs are phenomenally courteous.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/19/2021 06:09 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
VG
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Vikash G.
Acworth, GA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customer Verified Customer
Category: Service
Great as always
Wonderful as always!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BN
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Billy N.
Roswell, GA
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
When it comes to automobile service departments, I’m a skeptic. In the back of my mind I wonder if I’m going to be taken advantage of or up-charged for repairs that are not needed. NOT HERE.

I was met with honest conversations about what needs to be done to get my vehicle back on the road. They were quick to get me in, and kept me updated on the status.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/02/2021 05:48 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
GA
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Guillermo A.
Atlanta, GA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service at Rick Case Hyundai
Easy service and short wait time. Will return for my next service appointment.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/29/2021 11:35 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
SD
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Shruti D.
Alpharetta, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/28/2021 05:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BM
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Bill M.
Ball Ground, GA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
They listen and care about customers
I had a issue that resulted from a miscommunication and Mike in service took time to listen to my concerns and worked quickly to resolve them. This is first class customer service that I received not only today but for 4.5 years that I have been a customer of Rick CasebHyundai in Roswell, Georgia!!!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RB
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Randall B.
Alpharetta, GA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service and better people
Love the staff at Rick Case Hyundai in Roswell, GA. Friendly, courteous and know me and my car. This is my second Genesis from Rick Case and I like my experience so much, my son bought a Hyundai from them.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BB
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Bruce B.
Kennesaw, GA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always backs up it's products
I just bought a 2021 G70 Genesis. This is the fourth Hyundai/ Genesis vehicle I've owned. My wife currently has a CPO 2014 Equus.

Both cars are currently serviced at Rick Case Hyundai/ Genesis of Roswell. Mike Ennis is my service writer and always makes sure our cars are well maintained and that our loaner cars are available when needed. We've used the concierge service to have loaner cars dropped off and our cars picked up and it makes life so much easier when you are running a tight work schedule.

Mike Ennis has proven to is that Rick Case cares about his customers.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Kennesaw, GA
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Only place I take my Hyundai.
Love this place. Thanks guys!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Roswell, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service advisors actually seem to care
We have four Hyundai’s all from Rick Case. During warranty time of course we would take our cars into the dealership for service, but a couple of them are now out of warranty. Yet, we still return because your service advisors care, actually remember us, and always take good care of our cars. Particular service advisor stand outs are, Michael and Ian. Also, Drew and André we’re outstanding while they were there, though I don’t believe are there any longer. Anyway, keep up the good work.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
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