MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

NM
gravatar
Nita M.
Chandler, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly service
Mario is a good personable representative
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/14/2016 10:26 AM

Nita,
Thank you for your awesome feedback and for taking the time to recognize Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


Verified Customer
Gilbert, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario my Service Rep
Always a pleasure!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/12/2016 09:42 AM

Thank you!  We greatly appreciate you recognizing Mario and your business.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


JW
gravatar
Jack W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Really great service, fast to.
Excellent value great service.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/12/2016 09:40 AM

Jack,
Thank you for you taking the time to share your awesome feedback and recognize Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


TC
gravatar
Taylor C.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place!
The team there is amazing!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/12/2016 09:33 AM

Taylor,
Thank you for taking the time to share your awesome feedback!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


CW
gravatar
Charlene W.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Veloster
Highly reccommend
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/08/2016 12:06 PM

Charlene,
Thank you for your business and kind words!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


DV
gravatar
DONALD/CAROL V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service_Inflexible Policy
I have a maintenance contract for 3 years (9 oil changes). I have low mileage between changes - On Nov 3, 2016 I had the 4th oil change with my mileage at 5,254 miles. This means I have averaged 1,314 miles between changes. Two oil changes ago I asked to be allowed to increase the mileage between changes, while still getting the 9 changes determined by the contract - the answer was NO!!! I believe this to be an inflexible policy by this dealer. I will continue to get oil changes, even with low mileage between changes - can't beat stupid!!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/08/2016 11:51 AM

Donald and Carol,
Thank you for your business and your review.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


MW
gravatar
Maribel W.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was taking care as soon as I park my car, very friendly stuff, explain all what they need to do and update me the status of what they are doing. Excellent job and recommendation . Thanks Mario
Yes,
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 02:27 PM

Maribel,
Thank you for taking the time to share your awesome feedback and recognize Mario!  We appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


ER
gravatar
Edward R.
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016
verified customerVerified Customer
Category: Service
Great people
I have had nothing but outstanding service from the people there, from Jay Schaffer who sold me the car to Mario my tech they are great
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 08:35 AM

Edward,
Thank you for your awesome feedback and your continued business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


CT
gravatar
Charles T.
Chandler, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Work was done in reasonable time. Yes
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 08:31 AM

Charles,
Thank you for your great feedback and your business.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


LT
gravatar
Leptuch T.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 star service
No matter what my car needs this dealership is always courteous and efficient. I've been 100% pleased with the service dept since I bought the car.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 08:30 AM

Thank you for your amazing feedback and your continued business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


CB
gravatar
Clara B.
Globe, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Review of Service, Mario
Yes, I would recommend to a friend. Mario was my service rep, and he did an excellent job in communicating with me and taking care of my car's needs.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 08:24 AM

Clara,
Thank you for taking the time to share your awesome feedback and recognize Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


DD
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everything went fine with Mario!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 07:32 AM

Danny,
Thank you for your kind words and for recognizing Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


ME
gravatar
Melinda E.
Casa Grande, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Their customer service skills and prompt service!
Yes
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/07/2016 07:26 AM

Melinda,
Thank you for your awesome feedback and recognizing Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


KH
gravatar
Kristi H.
Florence, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great friendly service
Fast,efficient,friendly ?
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/04/2016 01:47 PM

Kristi,
Thank you for your kind words and feedback!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


LA
gravatar
Louis A.
Mesa, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Its "customer" oriented.
It's customer oriented.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/04/2016 01:39 PM

Louis,
Thank you for taking the time to share your awesome feedback and recognize Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


AF
gravatar
Anna F.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient service
Oil change and tire rotation performed as expected. They even washed my vehicle. As always, cheerful employees and efficient service. Short wait time. Overall pleasant experience.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/04/2016 07:40 AM

Anna,
Thank you for taking the time to share your awesome feedback and kind words!   We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


NC
gravatar
Nancy C.
Rochester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service department
Keep up the good work
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/03/2016 04:47 PM

Nancy,
Thank you for taking the time to share your kind words and awesome feedback! We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


EA
gravatar
Elsie A.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top-notch Service
Service Advisor Mario Macias, a tremendous asset to the Gilbert dealership, has always & continues to provide excellent customer service. Mario is well informed, provides top-notch service, & is an absolute pleasure to deal with. Kudos to Mario.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/03/2016 03:13 PM

Elsie,
Thank you for your continued business and support!  We greatly appreciate you taking the time to share your feedback and recognize Mario!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


DT
gravatar
David T.
San Tan Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As alway great with customer service
will return
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/02/2016 11:25 AM

David,
Thank you for taking the time to share your feedback!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


Verified Customer
Florence, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service very timely
service department personal very curtious and professional
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 11/01/2016 01:51 PM

Thank you for taking the time to share your awesome feedback and recognize Mike.  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.