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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Michael Southern
MS

Michael Southern

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(152 reviews)
95

Reviews of Michael Southern

JC
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Jeff C.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
My car broke down in Flagstaff, AZ and I had to use the Flagstaff Hyundai dealership to service my car. They had my car for 3 months with very little communication if any at all. I had to turn to my local Hyundai dealership in Scottsdale even though it was not their problem. Mike, the service manager, was a tremendous help to encourage the Flagstaff Hyundai to communicate with me and to explain what he thought was happening. After I got my car back he offered to look over my car to make sure my new engine was properly installed. He did find several things that the Flagstaff service did not properly complete. He kept me informed and made a very big problem easier for me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2020 02:53 PM

Jeff (and Sue) - thank you for the wonderful review and recommendation.

It certainly is challenging to coordinate service when your car is so far from home, especially on a job as big as this one was.  We're always happy to offer whatever assistance we can and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
DB
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David B.
Mesa, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional.
Routine maintenance, but always friendly and professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:54 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
PW
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Paula W.
Phoenix, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, knowledgeable and efficient staff. Comfortable surroundings if waiting.
Matt and Michael did a great job. The car service was completed very quickly and came back nice and clean, even the intricate grill was free of water spots which is not easy to do. I will be back and would recommend them.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:39 PM

Thank you Paula for the wonderful review and recommendation.

We are very happy to be your family's Hyundai dealer and we look forward to being here for you and ALL your Hyundais for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KL
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Kathy L.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service!
We always get excellent service at this dealership! They go out of their way to take care of any problem we have! And they do it quickly! Highly recommend!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2020 08:40 AM

Thank you Kathy for the great review.

Many years, multiple Hyundais, it has been our absolute pleasure to be your dealership.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KO
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Kimberly O.
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The best
Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/23/2019 02:02 PM

You're the best!

Thank you for all your loyalty over the years, it has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RC
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Ray C.
Peoria, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Same old same old excellent*****
Time after time again service has not change. Still excellent as ever.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/16/2019 03:36 PM

When you're here, you're family...

Thank you Ray for another wonderful review, we are so happy to be your dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
AK
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Amanda K.
Mesa, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Thanks to Addison I went in for an oil change and I did not even make it through 2 Friends episodes when I was walking out!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2019 12:46 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
DC
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David C.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
DEAD BATTERY
SERVICE DEPT WAS VERY HELPFUL AND MADE GETTING A BATTERY REPLACED IN MY VEHICLE VERY EASY AND SEAMLESS ON A DAY THAT WAS VERY DIFICULT PERSIONALY. THANK YOU TO ALL THE SERVICE TEAM MEMBERS AND MIKE SOUTHERN FOR GETTING MY VEHICLE IN AND OUT SO FAST AND BACK ON THE ROAD.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2019 03:27 PM

Thank you David for the wonderful review.

Dead batteries do always seem to happen at the worst times.  We're glad the team was able to get you in, get you out, so you could get back to your busy life.

We are happy to be your Hyundai dealer and we look forward to being together for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TH
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Thomas H.
Scottsdale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick Response to small Issues on 2020 Palisade
I brought in my 2020 Palisade due to wind noise issue on driver side door and rough riding tires. All tires were checked for balance and roundness and alll were within spec but rear tires were moved to the front as they were thought to be somewhat more perfect. Tech. Took car for road test and confirmed wind noise and ordered parts to resolve the problem.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 01:15 PM

Thank you Thomas for the great review and congratulations on the new Palisade.

We are happy to be your family's Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
GB
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Gabriel B.
Phoenix, AZ
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service to my Auto!
The service I received from Earnhardt Hyundai North Scottsdale was outstanding! I wish I could have my auto serviced here, but unfortunately, my warranty is with Larry Miller Hyundai at Peoria, Az.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 01:27 PM

Gabriel,

It was our absolute pleasure to help with your Veloster and we're always here if you need us.  Your Hyundai warranty is actually good at ANY Hyundai dealer and we do hope you'll come back to see us again sometime.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LC
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Lisa C.
Phoenix, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership, great people!
I've been going to this dealership since it was brand new. I have never had anything but five star customer service. EVERY person there is friendly, courteous and helpful. The customer lounge is always impeccable and well stocked with refreshments. I'm always surprised by how quickly they come and tell me my car is ready.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/20/2019 03:23 PM

Thank you Lisa for the wonderful review and recommendation.

Without a doubt one of our absolute favorites - and the earliest Hyundai adopter we know of.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
VN
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Vinod N.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service manager Mr. Michael Southern is very professional, just and customer caring person. His staff serving me was equally good.
I am extremely pleased with the service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2019 10:12 AM

Thank you Vinod.

It has been our absolute pleasure to be your Hyundai dealer, thank you for another wonderful review and recommendation.  We look forward to being here for you for all the years and miles to come.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
EH
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Eric H.
Queen Creek, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Very good service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2019 06:17 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RC
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Ray C.
Peoria, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
No change
Their excellent service , as always, is casted in stone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/30/2019 07:37 AM

Thank you Ray for great review.

It means a lot that you come across town to see us and we are happy to be your Hyundi dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
CM
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Christopher M.
Phoenix, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Loved my service!
Mike and his team of service professionals are the BEST!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:51 PM

Ooot!

Thank you for the wonderful review and recommendation, many years, many Hyundais, it has been our absolute pleasure to be your dealer and we look forward to being here for you and  your family for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Surprise, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
donuts!
Service went very smoothly, and it is nice to leave with a shiny new car wash. Thank you.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:49 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
SS
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Susan S.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service!!
The service manager and staff are the best -- !
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:37 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KD
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Kari D.
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
I am a new resident in the Phoenix area with a 2017 Hyundai Tucson lease from Hyundai. After driving all the way here from Mississippi I was involved in a head on car crash. My Insurance covered the extensive repairs to my car through a collision repair other than Hyundai. I took my car to Mike Southern (I believe he is the service manager) at Earnhardt’s Hyundai North Scottsdale to have the repairs assessed and a full inspection done on my Tucson. As a single woman in my mid-fifties I am usually a little intimidated going into a dealership, but here I was treated like a queen! I was greeted when I pulled up to the service area. Mike Southern listened and took my concerns very seriously. I was not made to feel like an over-anxious and un-informed woman. I was shown to a very comfortable waiting area where there were various flavors of brewed Starbucks coffee, various flavored Tazo tea bags, fresh bagels with varieties of cream cheese, and donuts for customers’ enjoyment. I will also mention the cleanliness of the restrooms, as that is often a sign of attention to detail. There was not even a fingerprint smudge on the stainless steel dividers or doors in the ladies room. The service on my car took about 40 mins. I was given a surprisingly low bill which did include a summer special price. I drove away in a freshly washed and serviced car.
It’s good to know that excellent customer service does still exist in this world.
A huge thank you to Mike Southern and the people at Earnhardt’s Hyundai North Scottsdale for taking such good care of me and my Tucson.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:26 AM

What a wonderful review - thank you so much!

Welcome to Arizona and we are honored to be your NEW dealership and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Mesa, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick service
Timely
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:05 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job alway in service
Thanks again guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
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