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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

Verified Customer
Royal Palm Beach, FL
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Slow service even with appointment
All I needed was an oil change and it took over 3 hours and that was with an appointment. It took almost an hour just to be greeted and seen.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 01/07/2022 02:21 PM

THANK YOU FOR THE RESPONSE 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JJ
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Joshua J.
Delray Beach, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Mirror replacement service
Got in got out. Thank you
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/04/2021 02:59 PM

Thank you for your 5 Star survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
It was all good
I will go back again
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/26/2021 04:54 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was good
It was An efficient service call
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/22/2021 03:41 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EF
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Elvira F.
Boynton Beach, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Dealer 10 factory?
I havent been able to use my new car because factory shortage of parts.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/14/2021 11:22 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Nick is the Man
My service tech, Nick was phenomenal! He saved my life and completely gave me excellent customer service.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/05/2021 07:30 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JL
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Jennifer L.
Jupiter, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customer Verified Customer
9
Category: Service
Quick Response
I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JK
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John K.
Lantana, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customer Verified Customer
5
Category: Service
Rating for Armand
The five star rating is only for Armand Guynup. The service department and company are crooks otherwise. Armand wanted me to give a new evaluation for him and not the company after he took care of my issues. Great job to Armand for this. I will however, have to say use extreme caution when doing business here. Make sure you get everyones name down and if you can get what is promised to you in writing then even better. Armand had promised me certain things and if I return and do not get what he promised then I will sue them for false promises. Should I receive what Armand promised to me thence are ok for now. As for recommendations to this dealership I honestly can not give it a 10. Only once they come through with their promises to me and stop the lies and BS I could do that. Any business that has issues and then a guy like Armand calls you back and promises you the world is one thing, but are the promises going to hold true? I feel like this place tells you one thing and then when it comes time to it reality is another. So like I said Armand gets 5 stars for reaching out to me and making promises, but should anything turn out to be false then the whole dealership gets a 0 and a call from my attorney for false promises. I don't have time for games so it will remain to be seen what happens in the near future for me to really have a true evaluation about the whole company. Also beware of prices they can be way more expensive then a ASD certified mechanic down the street. So if you are dong out of warranty or non recall related repairs I suggest you get a second opinion before taking the word of these guys. You ask for a honest review well here it is if you bother to read it. No sugar coating bs here.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MW
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Michael W.
Lake Worth, FL
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customer Verified Customer
10
Category: Service
rescore
Dealership promises to make things better than the first time.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KA
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Karina A.
Palm Springs, FL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
0 costumer service
0 costumer service.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/03/2021 12:50 PM

THANK YOU FOR YOUR REPLY I WILL FOLLOW UP SOON

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RB
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Rennie B.
Lake Worth, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The Staff are very Professional and understanding.Thanks for the great service that was provided!
Last month July, I brought my car in for service; I knew there was more work needed but I did not have the finances to do the labor.Thanks to my service Rep.Nick recommendation of a special servicing Called SUNBIT, I was able to get the much needed work done on my car.Thanks again!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/02/2021 06:34 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
People you can trust
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/28/2021 11:09 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
LS
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Lester S.
Boynton Beach, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Total experience from start to finish.
Nicholas greeted me, explained what would be checked and completed the process very quickly an professionally. Visitor’s lounge was neat with access to WiFi. Coffee was available free and quite good. Snacks were reasonably priced unlike some other places. My car was completed in the time told, checking out was easy, and washed car (much appreciated) ready. I felt the car ran better and I’m happy with the whole experience.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CG
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Chistian G.
Palm Beach Gardens, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Advisor Nick P. Provided exceptional service!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/01/2021 02:13 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Lake Worth, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service review
Service was good. Cannot fully recommend dealership based on sales experience. The purchase of this vehicle was not as great as 1st thought. Some issues arose that could have been handled better.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 06/15/2021 03:37 AM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BE
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Brian E.
Oakland Park, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
You feel like family
A terrific dealership very accommodating
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 06/08/2021 08:10 AM

THANK YOU BRIAN

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality Service and work done
My car was fix and everything was taken care of without me having to stress. Service advisor Nick P. is absolutely amazing and so knowledgeable. He made the experience very relaxed. Thanks Nick
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/28/2021 12:49 PM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BL
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Bretele L.
Delray Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Really love coming here
Anytime I’m here they treat me just the same as they would any customer seeking assistant with the utmost attention to detail as to what I’m asking and always knowledgeable and trustworthy.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/15/2021 02:50 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CL
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Christopher L.
Boynton Beach, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Promise met
My engine blew they handled the issue Nick on service was more than helpful. Thanks for taking responsibility.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/06/2021 05:09 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WD
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William D.
Boynton Beach, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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