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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

Verified Customer
Lake Worth, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Nick and all the service staff is great
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/07/2020 09:14 AM

THANK  YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GC
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Gennene C.
Royal Palm Beach, FL
2011 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Part
Napleton was on the ball sending me notice of an important recall. When I first made the appointment online I received the reminder but no phone call telling me the part had to be ordered. I showed up for my appointment only to find this out and then had to reschedule. The second time was much better. My regular service adviser, Nicolas, was in this day and after I explained the last appointment issue he immediately got my car in the back and they had it done in record time, 30 min. I know better now in the future to just call him directly to make my appointments instead of doing it online.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/06/2020 05:00 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CA
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Carlos A.
Royal Palm Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Good service and attention to the customers needs
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 05/29/2020 05:04 AM

thank you for taking our survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RD
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Rodney D.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Representative
I can not say enough about my service representative Nick. Not only did he take great care of my car, he is the most respectful, helpful, and honest service representative I have ever dealt with.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 05/29/2020 05:02 AM

thank you for a 5 star review

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
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Jonathan R.
Lake Worth, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome dealership
I always have a good experience when I come here the service is great I work in customer service and I always talk highly of West Palm hundai
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/28/2020 12:35 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SP
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Stephanie P.
Riviera Beach, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I only have my car serviced here
This is the only place I will take my car.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/28/2020 09:55 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SK
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Sarah K.
Lake Worth, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I would highly recommend this dealership for service
I have had multiple wonderful service experiences at the West Palm Beach Hyundai dealer, this past Wednesday being the most recent. No matter who I have dealt with from start to finish the staff have been knowledgeable, professional, and have gone out of their way help me with questions. They are always courteous and catering to my car's every need large or small. The customer service has been nothing but exceptional especially when I got assigned to work with Nicholas Palermo the past two visits. Thank you to the staff for being so welcoming and helpful and I look forward to working with you again very soon!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/28/2020 05:41 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
LJ
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Lecounte J.
Palm Beach Shores, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The Service
The team member that helped me he was awesome!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/23/2020 05:07 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DS
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David S.
Vlg Wellingtn, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
David Salonsky
Nicolais in the service department at Napleton Hyundai West Palm Beach did an outstanding courteous job.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/06/2020 01:03 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Had a great friendly service Nick was a great help.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/01/2020 01:32 PM

THANK YOU

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/01/2020 02:12 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Experience
Great service
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/30/2020 09:08 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service
Everything went great
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/18/2020 11:59 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
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John R.
Lake Worth, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
amazing coffee and customer service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 03/15/2020 01:10 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is friendly
Very good
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/13/2020 05:43 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BS
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Bill S.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people
Nick Palermo is NOT the typical service guy. I am 72 years old and have plenty of experience with a variety of service departments. Nick is something special. I would follow him to another dealer if necessary - he is that good while still professionally representing the dealership - a win win for all
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 03/05/2020 01:58 PM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KH
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Kiandra H.
Mangonia Park, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Nicholas is hands down one of the best service advisors. He is very attentive and professional.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/03/2020 01:22 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
LN
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Leonor N.
West Palm Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service
Nick was very attentive to my concerns and made me feel exceptionally comfortable
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/26/2020 02:39 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WC
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William C.
Lake Worth, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the do a great job.
the have taken care my car in a fast and accurate manner. very easy to talk to and underdstand.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/20/2020 05:51 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BE
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Brian E.
Oakland Park, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service staff and sales staff is professional and knowledgeable
Napleton west palm beach has been the most professional dealership I’ve ever been to and friendly
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/18/2020 10:53 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Lake Worth, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service department
Great customer service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/11/2020 03:07 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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