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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Go see Norm for your service needs!
Norm is always so friendly, knowledgeable, and provides exceptional customer service. He takes the time to thoroughly review service(s) that need to be done, prior to taking my car back into the shop, and sets realistic expectations (both time and monetary).
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 01:07 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Robert M.
Cave Creek, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest competent dealership.
They always provide prompt excellent service and don't try to sell you things you don't need.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 01:01 PM

Thank you Robert for the wonderful review and recommendation.

It has been our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KS
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Karl S.
Scottsdale, AZ
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Engine check f/u
Everything went fine.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 12:54 PM

Thank you Karl for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RB
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Ronald B.
Sedona, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
15000 service
I was in and out on time and the charges were explained in detail before the service. Facility was clean and I felt safe. Norm Rosen was very good to work with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:30 PM

Thank you Ronald, sounds like a perfect visit.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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Gordon M.
Cave Creek, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service minded people
too many
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:29 PM

Thank you Gordon.

We know we all get surveyed so much these days.  But yours means a lot to us, thank you for sharing your feelings and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
YS
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Ygnacio S.
Mesa, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service department quick and easy
Great experience I will go back
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:26 PM

Thank you Ygnacio~!

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manger

Employees worked with
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NORM ROSEN
DG
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Deryl G.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
Mr Southern runs a top notch service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 01:52 PM

Thank you Deryl.

Always great to see you too.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NP
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Nicholas P.
Scottsdale, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
well organized
Great Job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:23 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Will keep going back
Mike took great care of me. Highly recommend.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:22 PM

Thank you for the great review.

We're glad we could make it easy and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Margie B.
Fountain Hills, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Norm Did a Great Job Providing Outstanding Customer Service
Norm gave my car a complimentary car wash when I asked for one. No COVID-19 excuses!! If the technicians can drive your car around to the service area, they can drive them through the car wash!!!!!!!!!!!

Hyundai needs to return to providing complimentary car washes after servicing your car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/25/2020 04:16 PM

Thank you Margie for the great review despite the recent challenges with our wash.

Not an excuse, but it really can take three or more people to properly get a car in, through, and out of the wash and return you a squeaky clean car:  A porter to bring in in and out of the wash bay, lot attendants to both drive it through, wash and vacuum it, plus they usually work in a team one on each side of the car.  Because we are trying hard to take care of your family and ours, we've limited the areas of your car we interact with and unless absolutely required for repairs we stay out of every place except the drivers seat.  We've never charged for our wash and we're happy Norm did it this time, but until we feel safe for you and us, we are limiting our interactions with your car.  In the meantime, we've been giving rainchecks and we really do look forward to getting back to washing cars during service.

Great job Norm coming up with a solution - he is aces!

Michael Southern
Service Manager

Let us all hope when you're due next all of this is in the rearview mirror.  We like returning our customer's cars cleaner than we get them and we are all anxious to getting back to 'normal'. 

Employees worked with
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NORM ROSEN
VF
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Vincent F.
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Simply the best
Service Team is best in Az. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2020 10:52 AM

What can we say?  When you're here, you're family.

We are so, so happy to be your Hyundai and Genesis dealer and we look forward to being here for you for all the years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SB
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Shane B.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Norm in Service is awesome. 5th car purchased from this dealership. Sales sells the car, customer service maintains the customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/11/2020 02:50 PM

Thank you Shane for all your loyalty over the years.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Jennifer S.
Phoenix, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Service department was great to work with and my vehicle was ready early.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/04/2020 03:13 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BK
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Bonnie K.
Scottsdale, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service for my 2020 Elantra
Perfect service right on time to
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/30/2020 03:27 PM

Thank you Bonnie for the wonderful review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RW
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Robert W.
Phoenix, AZ
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
verified customer Verified Customer
Category: Service
Service department
Norm did an excellent job exceeding my expectations; got my car back sooner than promised.
Recommended
Employees worked with
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NORM ROSEN
AB
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Anthony B.
Scottsdale, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service
Always courteous and trustworthy. No sales gimmicks. They will always be my service team.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2020 01:42 PM

Thank you Anthony.

Always great to see you and the Kiwi Green Tucson and it has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Earnhardt Hyundai always provides great service. Norm always takes good care of things.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2020 01:39 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DM
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Dianne M.
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
We called with engine trouble and received immediate attention, a scheduled service appointment, a call within a few hours to let us know they would completely take care of replacing our engine. We received a loaner car and in less than a week picked up our car with a brand new engine.
Thank you!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2020 12:20 PM

Thank you Dianne for the wonderful review and recommendation.

It is great to work for Hyundai and their outstanding commitment to taking care of their owners like you.  Certainly not all engine trouble leads to a new engine, but with Hyundai they sure do make it easy.  We're glad we were able to get you in, get you out, and get you back to your life swiftly.  Thank you for choosing us and we're here for you whenever you need us.

Michael Southern
Service Manager 

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2020 12:14 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SN
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Sandra N.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt Service
Always fast service, very courteous. Thank you Norm Rosen.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/15/2020 12:43 PM

Thank you Sandra for the wonderful review and recommendation for Norm Rosen your advisor.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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