PAUL LOUIS NIEMIEC

Thank you for your business and for taking the time to fill out the survey.  I too am disappointed you did not receive the level of service that you should have.  Everything that could have gone wrong did and this is certainly not how we want to do business nor is it what you should expect when you bring your vehicle is for servicing.  There is no excuse for it and we greatly apoligize.

I did want to explain how things should work when you come in so that you know what to expect.  Hopefully, you will not experience this again.  Certainly, the first step is to make an appointment.  We do open at 7:30 for those who wish to drop off.  The technicians start work at 8:00.  A basic service should take about 1.0 hour.  If there are any recalls or if other services that are due, the service advisor will inform you up front on the time required so that you can decide if you want them done while you are in.  If you decide to leave, we do have a shuttle service that starts around 7:45 - 8:00 depending on our customers needs. 

Once it is in the shop, the tech will look the car over.  If any additional repairs are needed, we will inform you. 

Again I apologize for the misinformation that you were given and for the length of time that you were here.  If you have any other questions or comments,  please feel free to contact me anytime.

Sincerely,

Thank you for taking the time to complete the survey and for the candid input.  I greatly apoligize for the length of time it took for the repair.  I agree it is certainly unacceptable and there is no excuse for it.  We strive to provide the best service experience possible.  We did not here.  I appreciate the input.  The management team here does care about our customers and we will be making changes so that this does not happen again.

If there is anything that we can do to earn your business back or if you have any further questions or concerns, please feel free to contact me anytime.


Regards,

Thank you for your candid input. 

I am glad to hear that you had a better experience.  Obviously, there is still room for improvement.  If you have a chance, i would appreciate hearing what we could do to improve your service experience here or how it differs from other Hyundai dealers.  Shoot me an email if you dont mind.

Thank you,

Thank you for your input.  I am sorry to hear that you did not have a top notch experience here.  We strive to provide the customer with the information necessary to make an informed decision and not to sell them things they do not need.  I would appreciate any input or information on what was suggested or what you experienced when you were here.  Please feel free to contact me anytime that is convenient for you.

Sincerely,

Thank you for your input. 

I am sorry to hear of your recent service experience.  Please call or email me at your convenience.  I would love to help in any way possible.

Sincerely,

Thank you for your business.  I would be happy to assist with any questions you may have.  I did check and the contract stipulates the service would need to be every 5,000 miles (not every 4,000).  I can mail you a copy if you would like.  I hope this helps.  Please let me know if you have any other questions or concerns.

Regards,

Attempting to contact customer

I apoligize for your recent service experience here.  Your time is valuable and I recognize that.  I would love the opportunity to talk with your when it is convenient.  Please shoot me an email or call me anytime Mon - Fri next week.  Thank you for your time.

Regards,

I certainly apoligize for the delays!  I did leave a message on your voicemail.  Please call or email me anytime if you have any other questions or concerns or if i can be of assistance.

Regards,

no

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Thank you for taking the time to complete our review, I will be calling you to talk about your advisors performance shortly

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335