RB

RICHARD T BRITT

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

Verified Customer
District Heights, MD
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
Great service will return
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/22/2021 12:58 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.             


Verified Customer
Greenbelt, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customer Verified Customer
Category: Service
Service Review
Came to the dealership recently the service that was provided was completed on the day of the visit.
Recommended
Employees worked with

Verified Customer
Greenbelt, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customer Verified Customer
Category: Service
Service Review
Came to the dealership recently the service that was provided was completed on the day of the visit.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Hyundai Dealership
I have had my car since 2017 and haven't had any major issues.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/14/2021 08:01 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will reach out to you soon.

 

Employees worked with

OJ
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Ola J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personnel
Clean Efficient Friendly Knowledgeable
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/07/2021 01:59 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Sean made my service easier
I've just droped my keys and it was ready in a hour. Sean sent me messages for any update. Highly recommend.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/05/2021 06:10 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


CW
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Cherrell W.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Highly recommend. I only allow this dealership to handle anything dealing with my car.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 05:12 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Cherrell. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

RC
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Ronald C.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people and great service.
Thanks for having service family like Jackie.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 09:53 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Ronald. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

MJ
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Michael J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Kristen made them a easy for me
Had a great experience compared to another dealership that I won’t mention that’s was in Bowie Kristen was professional kept me updated and also fixed the recall without me asking she was great will definitely come back here for service with employees like her thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:22 AM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Washington, DC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Do as you say
If your customers car parts come in call them let them know, don't let them call you and find out your needed part has been with them for 2 days without notification
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:45 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will reach out to you soon in regards to your concerns.

MIGUEL D. from Pohanka Hyundai responded on 03/26/2021 10:01 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

Employees worked with

DC
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Diosa C.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great experience
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/18/2021 12:12 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
My service advisor
Sean is always helpful and respectful of making sure everything is taken care of for me. He’s the best.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/16/2021 04:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


FR
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Francine R.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Customer Service
It was great cudtomer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:39 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Francine. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!


RG
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Renee G.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I bought my car from the Hyundai dealership in College Park but the sale experience and customer service was totally unacceptable. I started going to Pohanka after my purchase for service and maintenance and continue to this day! I’m BIG on customer service and quality service and I get both at Pohanka!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:35 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Renee. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

EN
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Enyinnaya N.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient, no hassle
Oil change was straightforward, no issues.

Really glad to have Will as my service provider. Always seems to be in a good mood and he answered all my questions. Very personable and patient.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/10/2021 09:21 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Enyinnaya. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


EC
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Edward C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Vehicle maintenance
Everyone at Pohanka Hyundai was great and provided excellent service.

Kristen Shannon who was my service advisor was excellent 5 stars
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:54 AM

We appreciate your positive feedback about our business and employees Edward. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


RF
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Rosa F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great customer service, Satisfaction guarantee
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:52 AM

We appreciate your positive feedback about our business and employees Rosa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


DM
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Dianna M.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept
I have made purchases from Pohanka since 1987 (Cutlas Cierra) and then in 2005 with the Hyundai Sonata. I have always been treated well with the service dept. big shout out to Will & Sean. They are like visiting a friend (almost 20 years). They call me by name, greeting me. I never feel it is about the money/commission; I believe they care about me as a person and look out for my interest. Thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/13/2020 04:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Dianna. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


JF
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Janet F.
Fairmount Hgt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Janet Fortson
Staff is always friendly and your out on time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/23/2020 04:47 AM

Thank you for your feedback Janet. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.


NM
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Noreen M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
from the scheduling to the complimentary car wash I was extremely satisfied
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/20/2020 04:24 AM

Thank you for your review and for choosing Pohanka for your service Noreen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Brandywine, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My Rep Will
Overall, some of the past reps just would not listen. Some had attitudes... unnecessary! This was last year. Now I have a 2020. Not a lemon. Mg service experience was like night and day. Again, I was very satisfied with my Rep; Will..

Still not sure about future service returns. Time will tell.

Thank you.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:04 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.