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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

MH
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Michael H.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Impeccable service
Ricardo pays great attention to detail and is wonderful to deal with. Service done in timely and quality fashion.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:10 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DI
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David I.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department is excellent.
One of the best service Departments and Staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:10 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TO
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Tom O.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Took care of problems, no upselling, all in a timely manner. It’s what customers look for.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:10 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
PS
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Peter S.
Phoenix, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The personnel
Ricardo is the best!,
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
Excellent work, keeping informed and getting done on tiem
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KP
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Kathryn P.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
60K check up
Appreciate that the website was 'fixed' so I could book service on line again!!
Ricardo was great to explain what was included and what was not in the checkup and provided transportation home as it would take longer than just an oil change! I was notified when the job was finished so I could pick up my vehicle. Questions were answered and next steps were identified - down the road. Easy business to deal with and great location.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:07 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great advocate
Ricardo did a great job navigating our engine replacement with Hyundai corporate and the car was ready way before the initial estimated date!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:06 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MG
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Mark G.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Service
Very well done.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:04 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TS
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Terry S.
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Riccardo was great as usual. Excellent service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:04 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Tempe, AZ
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Knowledgeable, respectful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 02:52 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai deal and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
on time repairs, courteous personnel
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:03 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DC
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Dennis C.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always get excellent service at Earhnardt Hyundai
My service rep Ricardo is the best. He is always on top of my vehicle servicing needs and goes beyond my expectations in helping to resolve any problems.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:03 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
30,000 Mile Service
Everything was great! Was told 3 hours, car was ready in an hour and a half.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:02 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Did not replace two bolts on air intake.
Did not replace two bolts on air intake.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 08:26 AM

How concerning!

Please come right back in so we can correct this.  It is beyond unusual to leave bolts out, but we'll do whatever we must to make this right.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/20/2019 03:48 PM

We are glad this was sorted out and we look forward to making it up to you next time.

Thank you for choosing us, we are happy to be your dealership.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BO
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Barbara O.
Fountain Hills, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service
Brought my car in for service, was able to arrange a ride with the shuttle to and from work in a timely manner. Everyone I dealt with was friendly and helpful from the adviser to the shuttle drivers.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:44 AM

Thank you for the AWESOME review!

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DG
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Dyane G.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
D.Golding
LOVE THIS DEALERSHIP!!! Everyone @ North Scottsdale Hyundai I
has been extraordinarily kind, courteous, and unbelievably helpful in times of need.So grateful to everyone there that has taken the time to help me!! THX SO MUCH!!! A must go to dealership!!D
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:43 PM

Thank you for the AMAZING review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JN
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Janet N.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Standard Maintenance
I brought my car in for the 26.2K mile service. It was done promptly while I waited. However, I was disappointed to discover that the 30K service is $500+, because most of the items contained on the checklist are being inspected and not replaced. I will likely go to an independent shop to have this service performed instead of having it done at the dealership.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:23 AM

Thank you for the feedback.

When our cars hit 30,000 miles there actually are quite a few items which get attention on our cars beyond inspections (fun fact: our inspections are always free).  Other items which are driven by our severe conditions here (heat, dust, driving habits) are recommended by Hyundai, by the tire manufacturers, or recommended to help our customer keep their vehicles in the best and safest condition.

We are happy to break down the services we recommend and 30,000 and work with you and your budget and come up with a solution you feel best suits your needs.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They are very accommodating and do a great job
See above.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:43 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
GS
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Gail S.
Scottsdale, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:40 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RG
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Richard G.
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Continued Great Service
As always Great Service from the team in the service department. Thanks Ricardo
Great to see Drew back in sales
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:38 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
Ricardo Garcia
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