STEVE CHOUINARD

Thank you .

Thank you very much for the great review

Thanks for the awesome survey

-SteveC

Good morning, thank you very much for the review. Ive read it and understand what you are saying 100%. Ive worked for several dealerships that washed every car. Here unfortunatly they dont have the man power to do every car as theres no real wash bay here so our detailers are hand washing cars. With that said however we do wash cars by request, so next time just let me know you would like it washed and I will make sure it gets done for you. Thank you for still giving a great score even though you were unhappy about that and I will bring your concern up at our monthly meeting. 

-Steve

Your reviews are awesome thank you so much for the 5 stars!!!

Thanks!!!

-Steve

Thank you for your great review

Thanks for the great survey Sandra!

Thank you very much for your kind words and great review...

I appreciate it!

-Steve C

Thank you very much for your survey, also let us know what we can do to make it a 5 star visit next time.

-Steve Chouinard

Thank you for your review

Good Morning,

  This is Steve C your service advisor from that day. Was wondering if there was anything you were unhappy with that I can possibly have a chance to make right, as a 3 star review is considered a failing survey. Looking at your Repair Order I see you only came in for a underbody recall and it looks like we had you out of the shop in a hour which is right on target for that job. Again if there was something I can fix or make right please give me a chance to do so... And if you can please take an opportunity and reconsider your 3 star review if everything went well. Again call me if you have any questions.

-Steve

Thank you very much for the rescore. I try my best to make sure every customer is 100% satisfied and pride myself on high survey scores.... Have a great day!!!

-Steve Chouinard

David,

Thank you for responding to the survey.

Regards,

Jon Sumner

Thank you for your awesome survey!!! 

Thank you for the 5 star survey

Good Morning, 

This is Steve your Service Advisor that day. I have talked with the tech and brought this to my managers attention. He gave me the power to offer you a cabin filter at no charge for your wasted trip. Im very sorry you had this happen to you and would like you to reconsider your low score review and allow us the chance to make it right. This is not something that happens here often, and we would like you not to hold this one instance over us as we will do whatever it takes to keep you happy... Please let me know if there is anything I can do to make you reconsider and rescore this review as the low score does not effect the tech that made this error it only effects me. Again if you have anything you need or want please contact me and I look foward to making this right with you.

I have attached a form to rescore. If you can find it in your heart to reconsider the score I would appreciate it.

-Steve Chouinard

Walter,

Thank you for responding to the survey.

Regards,

Jon Sumner

Peter,

Thank you for responding to the survey.

Regards,

Jon Sumner

Thanks Buddy!!!!!!! See you soon. You are a great customer and left a great review I/We appreciate it

-Steve C

Thank you so much for your awesome survey, we appreciate it!

-Steve C.