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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(661 reviews)
81

Reviews of STEVE ENRIQUEZ

Verified Customer
Sun City, CA
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Vehicle Service
I have always had good experiences when I bring my vehicle in for service. The staff is great!
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022 09:22 AM

Thank you for the review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Another satisfying normal maintenance trip to my local Hyundai dealer
I had set up a service appointment with the Temecula Dealership, unfortunately I didn't double check the date I entered and when I arrived at the dealership to have the requested maintenance performed, I was informed that my appointment was still 2 weeks away. I went back and looked at my backup and found that I had goofed. They took me anyway and I was pretty embarrassed by mistake but the personnel didn't worry about it and took care of it 2 weeks early!
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022 08:22 AM

Thank you for coming in to see us and have your vehicle serviced with our dealership. I am glad that we took you in early and had your maintenance performed same day. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SD
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Sandra D.
Menifee, CA
2020 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2021
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Second time
This is the second time two of my lease cars broke. The first time I changed it. The second time they wanted to increase my payment to $400+ dollars. I didn’t have any choice but to wait a month for my car to be repaired and I didn’t have a fair price or option to change it.
PEYTON E K. from Temecula Hyundai responded on 10/19/2021 03:34 PM

Good Afternoon Sandra,

My name is Peyton. I am a Customer Care Agent for Temecula Hyundai Service, and I'd like to personally thank you for taking the time to fill out our survey regarding your recent service with us. We sincerely appreciate your feedback; I assure you that we take any recommendation for improvement very seriously and work to ensure that negative aspects of one's experience never occur again.

With that, I'd like to apologize for the issues that you experienced while your 2020 Hyundai Venue was here for service. We pride ourselves on providing fast, friendly, efficient service to every customer that visits Temecula Hyundai, and it is evident that in your case, we failed to meet this expectation. To address the delay in servicing your vehicle, I do acknowledge that Hyundai Motor America has been experiencing large-scale supply-chain issues, in which several high-demand parts are on national backorder. This is most-likely the reason for the lenth of time that we had your vehicle here for maintenance. However, I completely understand how frustrating it is to be without a vehicle for that long, and sympathize with your concerns.

As for the sales-related issues with your leases, I would be happy to forward your concerns to the management team in the Sales Department so that they have an opportunity to make this right. They would be more than willing to assist you in this matter. 

I would love the opportunity to make this right for you. Please feel free to contact me at your earliest convenience. I can be reached at (951) 699 - 6807 or by email at pkatz@temeculahyundai.com.

Again, I am so sorry for the inconvenience and frustration that we caused you, and look forward to speaking with you.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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STEVE ENRIQUEZ
KE
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Khaled E.
Murrieta, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Service
Very pleasant and easy
I purchased two vehicles from Temecula Hyundai and i couldn't be happier with the overall professionalism and courtesy the staff provides. Even on a rare occasion when something go wrong, the service department is quick with a fix with a very positive attitude. I trust the staff at Temecula Hyundai with my family vehicles because I know they'l do an exemplary job.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2021
Service Type: Repair
8
Category: Service
Experience was good except fir scheduling.
The only negative I have is scheduling. I called to bring in my car fir a recall fix. I was told it might take 1-2 months fir the parts. After 2 months gone by and not hearing from the dealership I called few times but I couldn’t get hold of anybody. I went in person and set up an appointment. The staff were great and the job was done in the proper time.
STEVE J E. from Temecula Hyundai responded on 09/29/2021 04:06 PM

Thank you for your feedback i reached out to you to discuss your last visit  please give me a call 951-699-6807


Respectfully

Steve Enriquez

Employees worked with
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STEVE ENRIQUEZ
AJ
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Arnold J.
Valley Center, CA
2019 Hyundai Ioniq Phev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Very good people working at Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:07 AM

Thank you for the review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JU
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John U.
Lake Elsinore, CA
2016 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
review
Still waiting for a call back about leather seat
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2020 07:51 AM

Thank you for the review. Hope all is well in these hard times. I will have someone look into the seat and get back to you as soon as possible. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DC
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Dewayne C.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The crew is always very professional
overall treatment & time is spot on
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/14/2020 11:36 AM

Thank you for the review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MH
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Marilyn H.
Menifee, CA
2012 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai is a great facility, BUT....
We loved Temecula Hyundai when we purchased our 2012 Equus there. Personnel treated us royally and maintained our car perfectly. Then they lowered their standards and stopped selling the luxury car. Now they are simply another ordinary car dealership. We are very, very disappointed. They honored Hyundai's excellent warranty policy by replacing our engine "FINALLY!", and they probably will continue that policy. Problem is that they no longer offer the quality vehicle we were fortunate to purchase.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/17/2020 09:56 AM

Thank you for being patient with us in this process of replacing the engine on your vehicle. I know that we ran into some complications but glad you have your vehicle back and in a good running condition. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MV
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Maria V.
Winchester, CA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
The Service Advisors don't pressure for services recommended. I Like that
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2020 09:59 AM

We appreciate you coming in to service your vehicle with us. Please let me know what we could have done better on your last visit to earn a 5 star review. We are always looking for ways to grow as a business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JK
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Juliet K.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy with the service
Temecula Hyundai was my favorite shop for service. They are good in communication and provide excellent customer service. I am very happy with them
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/02/2020 07:28 AM

Thank you for coming in to see us. We appreciate your business. Hope we can earn a 5 star review on your next visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SG
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Serjio G.
Winchester, CA
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Basic Oil Change
The service took a little longer than I thought it should have, especially since having a scheduled appointment, but it may have been because of an oil leak I had concerns about. The waiting/lounge area is great, and it made the overall visit pleasant.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/09/2019 11:15 AM

Thank you for coming in to have your vehicle serviced with us. I hope we took care of the oil leak. Please feel free to let us know what we could do better on your next visit to earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GM
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Gerald M.
Menifee, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2019 04:17 PM

Thank you for coming in to have your vehicle serviced with us. If possible we would love your feedback on how we could have earned a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RB
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Rich B.
Murrieta, CA
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean - Staff is friendly
Nice visit
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 08/01/2019 05:53 PM

Thank you for the feedback.  See you next time at Temecula Hyundai

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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STEVE ENRIQUEZ
AR
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Anthony R.
Homeland, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not as happy as I've been before....
I'm a little iffy on the service I received. I feel it wasn't actually completed or it was done improperly.
Recommended
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Very professional and listens to your needs
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 01:22 PM

Thank you for taking the time to fill out the survey. Hope to see you again soon.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DI
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David I.
Murrieta, CA
2014 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department is great.
I have taken my sonata to get serviced here ever since I bought it. This service department does a great job. It is because of this great service that I continue to take my vehicle back here for service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2019 09:23 AM

Thank you so very much for having your vehicle serviced with us. I would like to maybe get some feedback on what we could have done better to earn a 5 star review. We are always looking to improve. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GM
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George M.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
30 month maintenance
Overall, OK. I was scheduled to have a complimentary inspection - prior to my lease end, at the time of this service. I wasn't told that it was done. I also had a scheduled meeting with Antoinette to discuss post - lease options. It never happened, though I was told it would. Last time of maintenance, my vehicle was washed. Not this time, though.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/12/2019 08:04 AM

Thank you for a great survey, We appreciate your business. 
I am so sorry about the wash. Please feel free to come in on any given day and we will take care of washing the vehicle for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MS
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Maria S.
Lake Elsinore, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice
I was not pleased with the time it took to repair my car but the staff was very kind in giving me a rental and answering all my questions and keeping me well informed about everything. Just a little disappointed that my car was not washed when I received it back after it sat outside for 11 days. But I'm very pleased with the repair to my power windows and the replacement of my transmission. My car no longer shutters like it used to. Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/04/2019 10:30 AM

I am so sorry it took so long to repair your vehicle. At times waiting for parts is out of our control. I hope the next service is much better. When you get a chance please come over and we will wash it for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CE
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Carol E.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I won’t buy another hyundai
I won’t recommend Hyundai.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:35 AM

I am so sorry to hear that you are still experiencing issues with the seat belt. I hope we can continue our relationship and we can take care of any of your service needs. Please let me know if there is anything we can do to assist. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
ER
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Edgar R.
Homeland, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Everyone is always so friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2019 04:15 PM

Thank you for the review. We appreciate you business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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