SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

AA
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Albert A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/04/2016 05:54 AM

Thank you for your rating and review. We strive for great service every day; thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

FW
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Frederick W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service work done correctly
work done as requested, nice clean waiting area.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/04/2016 05:53 AM

Thank you for your rating and review. Our teams work hard every day to provide the best possible service in a clean and friendly environment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DC
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David C.
Winter Haven, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
verified customerVerified Customer
Category: Service
eficiency
excelent
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2016
Service Type: Repair
Category: Service
?
I was satisfied with my visit overall however I was curious as to why the service person recommended to change my transmission oil and antifreeze at 33,00 miles when the manual sys to do it a 60,000. Quite a bid difference wouldn't you say?
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 12:48 PM

Thank you for your rating and review. We understand Lakeland Hyundai Service Manager has reached out to you to help resolve any of your concerns. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service center wasn't thorough & we were sold a broken piece of crap passed off as new.
Service depart did incomplete job servicing car causing family to be stranded on side of road. This is an 8 month old car. Sonata 2.0T sport.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:33 AM

Thank you for your rating and review. We understand your frustration and apologize for any inconvenience you and your family may have experienced. We never want a customer to feel neglected or upset by an instance that could have been avoided. 

We understand you have had a chance to speak with Lakeland Hyundai Service Manager Chris Haggstrom and he has assured our team that he will do everything within his power to make sure your vehicle is running at peak performance before being returned. He can be reached directly at 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

NW
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Nellie W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
verified customerVerified Customer
Category: Service
You took care of the problems with my car, Gave me a loaner to use till my car was done Although I was not up to date with my maintenance, they took care of me.
Thank you for the professionalism. You did a great job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:10 AM

Thank you for your rating and review. We always try to provide the best possible service to every customer. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SZ
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Shirley Z.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service and prompness of service
I wrote my review in the first area
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:11 AM

Thank you for your rating and review. Thank you for the kind words and we look forward to helping you on your next service visit. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MR
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Martin R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:12 AM

Thank you for your rating and review. We think our staff is pretty great and we appreciate your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AJ
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Alicia Jo J.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I have had my car almost a year and have been very pleased every time come for service. Great staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:34 AM

Thank you for your rating and review. We strive every day for great service and our staff works every day to help improve every customer's experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

HB
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly staff
The staff is always friendly and knowledgeable. Never pressure you. If you say no then they respect that
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:28 AM

Thank you for your rating and review. We want every customer to come to service and hopefully enjoy their visit. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RS
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Russell S.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Great place, great cars
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 09:37 AM

Thank you for your rating and review. If we could have done something on your last visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MM
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Martha M.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/30/2016 05:35 AM

Thank you for your rating and review. Great customer service is a goal we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SW
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Sandra W.
Lake Wales, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service.
Repair was completed in a timely manner. I received an oil change & gas sensor replacement.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/29/2016 11:36 AM

Thank you for your rating and review. We're glad we could provide excellent service during your last visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a Smile
Great service. People extend themselves because they care. Buying a car here; that is another discussion for a completely different review.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/29/2016 06:47 AM

Thank you for your rating and review. It may sound strange, but we believe all of our staff really does care about their job, the customers and their vehicles. It is a team effort of taking pride and ownership of everything they do and we are proud to have so many members of our team that truly do care. 

When you are ready to look at new vehicle, our teams will be ready to help you find the best vehicle that fits your budget and needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DA
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Dubelsa A.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Enjoyed my experience, although it went way over my scheduled appointment time I will definitely be back.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/29/2016 07:07 AM

Thank you for your rating and review. We apologize for your inconvenience and the extended time it took to complete your service. It is never our intent to have any customer wait for any period of time unexpected and we will work with our teams to continually improve our service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very helpful and professional.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/28/2016 01:59 PM

Thank you for your rating and review. We're glad we be helpful and professional - it is something we work toward every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

EC
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Some wonderful people that you have working for you !!!
The ladies and the men are sooooooo nice to me !!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/28/2016 01:58 PM

Thank you for your rating and review. It's so nice to hear that we have great employees - we think we do, but it's nice hearing it from our customers.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GH
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Gary H.
Clermont, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
See review
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/29/2016 11:41 AM

Thank you for your rating and review. We apologize for not clearly communicating every step of your repair during your last visit. We understand that Lakeland Hyundai Service Manager Chris Haggstrom has reached out to you and left a message to help address your concerns. He can be reached at 863-577-5122.

Again we apologize for not providing you with the best possible service and for the amount of time it took to complete your service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

VW
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Valerie W.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/28/2016 01:56 PM

Thank you for your rating and review. Our teams strive every day for "great service" - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JL
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Jennifer L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome experience!
The attention to detail and service writer Samantha Giddens makes it a pleasure to have your vehicle serviced!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/28/2016 11:57 AM

Thank you for your rating and review. Samantha does a great job for us and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JT
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Joseph T.
Polk City, FL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly atmosphere
none
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/28/2016 07:15 AM

Thank you for your rating and review. If we could have done anything to make your recent visit to Lakeland Hyundai Service better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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