STEVE RISLEY

 Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this may have caused. We stand behind our work 100% and your consultant, Tunde has made a reservation to have this corrected. We take tremendous pride in exceeding our guest's expectations and will make sure we get this corrected for you.

 Thank you for taking the time to share your service experience with us and for speaking with Justin today. We are committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.

 Thank you for taking the time to share your service experience with us and taking the time to speak with Justin today. We pride ourselves on keeping our guests safe and exceeding their expectations. We appreciate you allowing us to prove it.

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe while exceeding your expectations.

 Thank you for sharing your service experience with us and your feedback. Our apologies for the extra time needed to complete your service. We are working on processes to make sure our guest's with reservations are handled before our emergency walk ins, no matter how demanding they may be... we will always try to assist all our guests in a timely manner. Roger, your service consultant will be following up with you shortly.

 Happy New year from all of us at Hyundai of St Augustine.

Thank you for taking the time to share this with us. Our sincere apologies for the additional time to service your vehicle. We understand and value all of our guest's time and Justin will be following up with you soon. We are committed to exceeding your expectations.

 Thank you for taking the time to share your service experience with us. Our apologies for the extra time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your exceptions.

 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.

 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.

 Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.

 
 Thank you for taking the time to share your service experience with us. We will be reaching out to you to see how we can continued to improve.

 Thank you for sharing your experience with us. Our apologies for your missing cabin filter. Since we haven't serviced your vehicle since before you purchased it used (over a year ago) we have no explanation for why your filter is missing. It would be our pleasure to take care of the filter for you and we appreciate your understanding and continued loyalty to Hyundai of St Augustine.

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Giovanni will be following up with you.

Thank you for taking the time to speak with Giovanni and your continued loyalty to Hyundai of St Augustine.

Please let us know if we can be of any further assistance and once again we appreciate your loyalty to Hyundai of St Augustine.

 Thank you for sharing your service experience with us and speaking with Danny today. Our apologies for the wash and our detail mgr will address this with his staff. We appreciate you bringing this to our attention and your continued loyalty to Hyundai of St Augustine.

Thank you for sharing your candid feedback. Your service consultant Cheryl will be reaching out to you. Our apologies and we appreciate your feedback and will make sure to pass this on to our cleaning company.

 We appreciate you taking the time to speak with Cheryl and share your interior decorating ideas. We agree, white walls are boring and a soft gray would be nice as well as the pleasant fish tank creating a more soothing atmosphere. We are always looking for ways to improve and your ideas will be taken seriously. Thank you again for your candid feedback and continued loyalty to Hyundai of St. Augustine.

Thank you for taking the time to speak with me today and letting me know it was the Finance Director that hasn't gotten back to you. I am glad to hear your service experience went well. Once again, my apologies for finance and I will notify them. I did make the notes in your records to show you do have the pre-paid maintenance package. Please feel free to contact me directly if I may ever be of assistance.  Thank you for your continued loyalty to Hyundai of St Augustine and Happy New year from our family to yours. 

Thank you for taking the time to speak with Cheryl today. Once again our sincere apologies for the misunderstanding, there is quite a difference between a complimentary service wash and a detail. We appreciate you allowing us the oportunity to make this right for you. Happy holidays from our family to yours.

Thank you for speaking with me today, it was a pleasure to meet you.  Once again I am sorry for the extended warranty deductible not being disclosed to you at time of purchase and we are taking care of it. I am happy to hear our service department was courteous and professional in trying to assist you. As we discussed, please contact me personally if you ever have any questions and I am looking forward to assisting your vehicle needs in the future.

Thank you for allowing us the opportunity to resolve your concerns. Your feedback is greatly appreciated and we look forward to being there for you when you need us.

Thank you again for your kind words and allowing us to show you we do value you as a member of our Hyundai of St Augustine family.

Our sincere apologies for the amount of time it took for your service and the smudges on your seat. We appreciate you bringing this to our attention so we may correct this going forward. Your patience and understanding in getting this matter corrected for you is greatly appreciated. Please don't hesitate to contact me personally whenever I may be of assistance.

Best Regards,
Danny Perez
Service Consultant
Hyundai of St Augustine

We sincerely apologize for the long wait time for your oil change.  With our increased growth , we are experience some growing pains as we continue to staff up our service department to meet consumer demand.  Thank you for the feedback as it is the only way we can hope to improve our organization.  As a gesture of goodwill, I would like to reimburse you for your oil change as well as send you an additional $50 to compensate you for your time.  My service director, Joe King, will be in contact with you.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine 

Sanra,  we are glad to hear that Joe King addressed your concerns.  We are sorry we didn't meet your expectations on your service, but appreciate your understanding and allowing us to a second chance.  We sincerely appreciate your loyalty, and are working hard at reducing the wait time of our guests for all services as we grow. 

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine