ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

LD

Laclaudia D.

Washington, DC

2016 Hyundai Tucson

04/24/2018

Service Type: Repair

Verified Customer

Category: Service

Service Department

This current visit was pretty quick in and out for a minor repair. However, I am still waiting for things that I've been requesting for almost two years. This is why I will not recommend this dealership. My experience in sales was awful, however, service is good. I only come there to make sure my car has manufacturer parts whenever needed. Outside of that I take my business elsewhere.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/24/2018 11:44 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Feel free to follow up with any questions or concerns regarding your vehicle with your Advisor.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RR

Ronald R.

Waldorf, MD

2015 Hyundai Genesis

04/03/2018

Service Type: Repair

Verified Customer

Category: Service

Customer Loyalty

For the record, I've owned/leased five Hyundai vehicles since 2010, of which two were from the Genesis Family. I've purchased from two local Maryland dealerships in the past eight years and notified both in writing that I would be interested in purchasing a sixth vehicle, and have not heard from either of them. In this day in age, with all the technology at our disposal, maintaining customer relations should never be a shortcoming. I'm taking time to advise you of what's not happening for existing, loyal customers. And for me, it's a problem that may be irreparable, forcing me to take my business elsewhere.

v/r Ronald Robbins

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2018 03:20 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MR

Melvin R.

Hyattsville, MD

2011 Hyundai Equus

03/26/2018

Service Type: Repair

Verified Customer

Category: Service

No comment

No comment

Not Recommended

Employees worked with

RB

Rachel B.

District Heights, MD

2017 Hyundai Elantra

01/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service was provided in a very efficient manner

Services was provided in a very timely manner. The waiting area was comfortable and did not take all day.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:03 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AC

Alicia C.

Fort Washington, MD

2012 Hyundai Elantra

12/26/2017

Service Type: Maintenance

Verified Customer

Category: Service

-

-

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/27/2017 07:52 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Pomfret, MD

2011 Hyundai Sonata

11/23/2017

Service Type: Repair

Verified Customer

Category: Service

Service

Service was great. I recently traded my car in for another brand.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2015 Hyundai Sonata

09/05/2017

Service Type: Repair

Verified Customer

Category: Service

BAD SERVICE

I came to the dealership to have my brakes looked at because I was hearing a grinding noise when slowing down. After waiting for 2 hours I was told that my front brakes were a 4 and I still had time on them, but would have to replace them in the near future. And I was told that my rear brakes were at a 6. I informed Mr. Seal Tolton that I was going out of town to NC and he informed me that I would be safe to drive. The next day I had my brakes looked at and repaired by another mechanic. He was able to look at it without taking the tire off and showed me the difference from the front and the back and not only did I need front and rear brakes, I needed rear rotors. There was no pad left to my rear brakes. After hearing this I was a little upset because that mean I would've been on the road with my three children and anything could've happened. After this how can I trust coming here to have services done in the future if the staff our willing to japradise people lives.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/05/2017 06:14 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation

Ralph Dykes
Service Manager
Pohanka Hyundai

Employees worked with

CA

Camille A.

Towson, MD

2017 Hyundai Elantra

09/01/2017

Service Type: Repair

Verified Customer

Category: Service

This place wouldn't be my first choice

When I dropped my car off overnight, the secretary was very rude. All I wanted to know if my car was safe. And she made it known I was getting on her nerves. Also they claimed they washed my car. But when I got it, it was filthy. What exactly did I pay for?

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/02/2017 09:39 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Ralph Dykes
Service Manager
Pohanka Hyundai

Employees worked with

Verified Customer

Clinton, MD

2016 Hyundai Sonata

06/12/2017

Service Type: Repair

Verified Customer

Category: Service

Not good

I'd rather not say as my unsatisfactory visit might be a one time thing.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/13/2017 03:14 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with

DWAYNE FORRESTER

Verified Customer

Waldorf, MD

2013 Hyundai Sonata

04/27/2017

Service Type: Repair

Verified Customer

Category: Service

Grear for sales not so great in service dept

I didn't like customer service. The nice went away when I wouldn't let them do extra to my car. 200 to flush brake fluid really . I just replaced my filter swore they we had took to my mechanic they were fine. I don't like to be fleeced. Changed part on my stering column left message on my sheet that no one would explain. I guess cause I'm a lady I wouldn't get it. Car was suppose to be clean wasn't said machine broke but all the other cars were clean but mine...wont be back for service I can get treated poorly by my house.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/01/2017 07:46 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with

JB

Jordana B.

Fort Washington, MD

2011 Hyundai Sonata

04/18/2017

Service Type: Repair

Verified Customer

Category: Service

Survey

No documentation was provided to substantiate the "no need" for service, only brute. The concern was braking system on the newly purchased used vehicle. Thanks.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/18/2017 11:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

JG

JACQUELYN G.

2015 Hyundai Tucson

04/01/2017

Service Type: Repair

Verified Customer

Category: Service

Follow through increases engagement.

Thumbs down

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/03/2017 06:06 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with

Verified Customer

Upper Marlboro, MD

2011 Hyundai Sonata

02/27/2017

Service Type: Repair

Verified Customer

Category: Service

Good Service but could use some work on customer loyalty

Service was great but my service representative would not honor a competing Hyundai coupon. I will use the services at the Bowie location from now on because they provide great sales/promotions for loyal customers.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/27/2017 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please call me about your service experience.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

LG

Lashawne G.

District Heights, MD

2014 Hyundai Equus

10/20/2016

Service Type: Repair

Verified Customer

Category: Service

NOT

I LET EVRYONE KNOW HOW BAD MY PURCHASE WAS AND ABOUT THE NO COOL OFF IN MD WHEN PURCHASING A 65K VEHICLE. DONT BUY IT FROM POHANKA!

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/20/2016 08:24 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I am sorry you had a bad buying experience, This is areview on the service department, Did we do a bad job? If so please contact me so i can make sure things are better on your next visit.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

District Heights, MD

2013 Hyundai Elantra

10/04/2016

Service Type: Repair

Verified Customer

Category: Service

Location needs more training

Customer Service training is needed for this location

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/04/2016 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the vehicle was not washed. We only have a few loaners, they usually come in and go right back out. I would like to discuss your visit with you.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DWAYNE FORRESTER

DG

Dovetta G.

Camp Springs, MD

2015 Hyundai Sonata

ReScore Review™

09/29/2016

Verified Customer

Category: Service

Robotic Response from Service Manager

I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.

Not Recommended

Employees worked with

JS

Jeffery S.

Mitchellville, MD

2015 Hyundai Sonata

08/22/2016

Service Type: Repair

Verified Customer

Category: Service

no part in stock

replacement part was on back order with no date when the part was coming in

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/22/2016 07:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. So sorry that this happened, some parts have to come from overseas. We do everything we can to expedite getting parts in a timely manner.

Thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

GG

Gregory G.

Greenbelt, MD

2012 Hyundai Tucson

08/17/2016

Service Type: Repair

Verified Customer

Category: Service

Too long

I got there at 0800 and did not leave until 1615

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/17/2016 01:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that we discuss your service visit.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LD

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Review™

08/27/2016

Verified Customer

Category: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recommended

Original Review

08/11/2016

Service Type: Repair

Category: Service

Disappointed

I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DS

Donna S.

Fort Washington, MD

2015 Hyundai Sonata

08/02/2016

Service Type: Repair

Verified Customer

Category: Service

DSW Review

Disappointed, but management fixed the problem

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/02/2016 05:15 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/03/2016 04:53 AM

Please contact mewhen you can so we can get the vehicle detailed. I have discussed the use of the covers with my employees. I am sorry that this happened.

Steve Benack
Service Manager
301-423-1100

Employees worked with

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