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SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

Verified Customer
Washington, DC
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Service department
Service department is amazing!
DAVID P. from Pohanka Hyundai responded on 11/11/2021 05:28 AM

Thank you for the kind words! We enjoy the positive feedback!

Employees worked with
ST
Sean Tolton
ASM
KM
KARIMA MCDOUGALL
ER
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Edward R.
Riverdale, MD
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thanks for a pleasant experience
Keep up the good work
DAVID P. from Pohanka Hyundai responded on 10/29/2021 01:15 PM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
GP
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George P.
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
My service advisor Sean Tolton always takes great care of me and my three Hyundais.He makes bringing the cars in for service no hassle and always keeps me informed of any issues asap. I appreciate the care he shows and doesnt make me feel like they just want me to spend extra money.
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:30 PM

Thank you for your continued confidence in us as your Service Department!

Employees worked with
ST
Sean Tolton
ASM
JP
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Jocelyn P.
District Heights, MD
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellen
Great service
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:29 PM

Thank your for being our valued customer!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
CC
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Cynthia C.
Clinton, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Employees customer service
My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:28 PM

Thank you for the feedback!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
YH
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Youtha H.
Washington, DC
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick Resolution
I was back on the road within 24 hours.
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:23 PM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
VP
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Venita P.
Temple Hills, MD
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service - Start to Finish!
I experienced amazing service at Pohanka Hyundai in Capitol Heights, MD. Sean was informative, helpful, and made sure I understood every aspect of my service. He was courteous, knowledgably, and professional. Great, painless experience from start to finish.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
BH
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Bluette H.
Fairmount Hgt, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
SANTA FE REPAIR
I HAVE HAD MY VEHICLE SINCE 2014 AND ALWAYS HAVE IT SERVICED AT THE SAME SERVICE CENTER. I HAVE RECEIVED GOOD SERVICE.
DAVID P. from Pohanka Hyundai responded on 09/23/2021 07:53 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Santa Fe Repair
The service was prompt and completed as promised.
DAVID P. from Pohanka Hyundai responded on 09/21/2021 05:16 AM

Thank you for your feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
CO
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Charlene O.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
CB
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Charles B.
Bowie, MD
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The staff was very professional.
Upon arrival Sean was very professional in his approach to proving assistance. He explained that there would be about a two hour wait for my vehicle to be serviced, just a little over. The waiting area was clean and the seats were spaced in accordance to COVID-19.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:02 AM

Thanks for the feedback and comments! 

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
I highly recommend The Pohanka Hyundai service. The service staff is customer friendly, helpful, courteous. My service manager, Sean kept me well updated on the status of my car. My car was returned in timely fashion.
DAVID P. from Pohanka Hyundai responded on 09/14/2021 12:25 PM

Thank you for the fabulous feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
NS
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Nicole S.
Suitland, MD
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sales
I enjoyed purchasing my Hyundai Sonta my sales lady her personality and knowledge about Hyundai vehicles was Outstanding. She was a very good listener I explain to her what I wanted. And she made it happen I’m driving in 2022. All because she knew her job.
DAVID P. from Pohanka Hyundai responded on 09/11/2021 08:26 AM

Thank your for your feeback and comments!

Employees worked with
ST
Sean Tolton
ASM
JV
JEFFERSONS VALLADARES
RL
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Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:29 AM

Thank you for the great feedback.

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
Verified Customer
Greater Landover, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The More You Know
I was it aware that dealerships plug tires. Sean let me know and I was excited for the potential of not having to buy a new tire. Unfortunately my tires was slashed but it’s comforting to know that I can get a plug there.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:28 AM

Thanks for the comments. I will reach out to you to see how we can be better in the future

Employees worked with
ST
Sean Tolton
ASM
KM
KARIMA MCDOUGALL
Verified Customer
Upper Marlboro, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
Service staff is professional, courteous and keeps you well informed about updates to your vehicle.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:26 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AI
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Abiodun I.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service and technicians service
Excellent customer service from Service Advisor, Sean and great workmanship from the Service Technicians always.
DAVID P. from Pohanka Hyundai responded on 08/20/2021 02:56 PM

Thank you for the great score and kind comments and continued service with us!

Employees worked with
ST
Sean Tolton
ASM
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
8
Category: Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
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