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TYCHAUN C MORGAN

Hyundai Service Advisor
Overall Rating
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(19 reviews)
46
Send a Message to TYCHAUN C

Verified Customer
Nocona, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
2
Category: Service
Incorrect service provided
Wrong tire replaced when paper clearly provide correct information.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 03/30/2022

Good Morning 

I called and left you a voicemail. I look forward to your return call so we can correct this situation.

David Grisham

Service Manager

Foundation Hyundai
 940-720-5850

RW
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Ryan W.
Iowa Park, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Needs some refresher courses on customer service
Too much to write again. I just got through type it all to hyundai. All I can say is only go here for warranty work.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 03/01/2022

I apologize for for the experience you had at our dealership. Since your vehicle is back we can discuss the work you declined and I wil be glad to assist you on the pricing.

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

Verified Customer
Comanche, OK
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Incompetent Service
The motor locked up in my new Hyundai Palisade and it had to be towed in at my cost. Patterson didn't want to give me a rental even though I have VIP service. Took them 2 hours to get the tow truck to me, leaving me in the side of the road, another 2 hours to decide it needed a motor and another 2 hours to find a rental car that I had to go pick up. I was there all day waiting. My car is still sitting on their lot a month later, no service done.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/28/2022

I apologize for the poor communication on our part. We have been very busy and short handed so we are working to get caught up. Hopefully tomorrow March 1st we will have a response from Hyundai. The vehicle has been 24000 miles with only one oil change, we are working to get this covered by warranty. 

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

DT
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Darrell T.
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service visit
Patterson’s in Wichita FallsTX is the best dealership I have ever worked with in purchasing a car and service after the sale.
Everyone there is courteous and professional! They did exactly what they said they would and did my service quickly and efficiently! Highly recommend Patterson’s!
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/15/2022

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.


Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

JM
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James M.
Randlett, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
oil change and tire rotation in timely manner...
friendly and competent all the way
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/10/2022

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

MW
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Mary W.
Wichita Falls, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Noise
Would not listen to me. Tried to tell them something was loose
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/04/2022

I apologize, there is no excuse for what I happened during your recent service visit. Please accpet my apologizes. I will be in touch shortly to make sure we have corrected any issues that remain.

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

AR
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Amy R.
Wichita Falls, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2022
0
Category: Service
Service sucks
I have been here over 3 hours to have my hood latch fixed because someone here broke it when I had my oil changed 3 weeks ago. Never was notified that the part was in I had to call and ask myself I made an appointment for 10 this morning and I was just told at 1:00 they haven't even started on it yet. I was told it would take a couple of hours, and now I've been here over 3 hours of my day for something you guys broke, Its not even my fault and I just get told sorry. Not acceptable not at all!

DM
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Debbie M.
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
Excellent customer service and was in and out in a timely manner.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/07/2022

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

Verified Customer
Wichita Falls, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Hyundai
Service person not friendly
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 01/20/2022

I apologize that we could not explain better, the work you where requesting to be done on 01/19/2022 had already been done on 01/05/2022 and the coupon you had was for vehicle detailing which you said you did not want done. I was trying to save you $129.95 for work you did not need or want.

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

GM
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Gayle M.
Wichita Falls, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Service
Good
Just a misunderstanding

GM
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Gayle M.
Wichita Falls, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Service
Good
Just a misunderstanding

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2022
Service Type: Repair
1
Category: Service
Not happy
As I stated already, I received this survey for a visit that was not scheduled and did not happen. Another example of really poor service!!!!
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 01/10/2022

Thanks for taking the time to fill out the survey. I apologize for the mix up on our part. I will be in touch shortly to correct this situation. 

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

Verified Customer
Holliday, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai service
It took several appointments and parts had to be ordered but my car was repaired and I am happy.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/07/2022

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.


SJ
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Sandra J.
Burkburnett, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Recall information
Trunk latch recall not addressed
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 01/10/2022

Thank you for taking the time to fill out your survey. I apologize for any inconvience this may have caused. I will be in touch shortly to correct this stiuation.

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

Verified Customer
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
7500 mile maintenance
Great experience. Had opportunity to talk with David Grissom service manager. Very nice person.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 02/07/2022

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

TP
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Thomas P.
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Patterson rocks
The service department at Patterson's is always a joy to deal with. They take care of what I go in for and if they find something else, they always let me know immediately and ask what I want to do before they even think about messing with other things.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 12/16/2021

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.


Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

MK
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Mark K.
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional, friendly, excellent service.
I take all of my vehicles to Pattersons Auto service department for service; thus my review title.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 11/15/2021

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.


Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

Verified Customer
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Very friendly staff, Ty and Jordan were awesome and very professional
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 11/09/2021

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

Verified Customer
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service work on the weekend.
Great Service work on the weekend, needed a quick oil change and tire rotation and the Dealership got the job done in 45 minutes, most Outstanding work. My Thanks.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 11/09/2021

We take pride in gaining the trust and loyalty of our customers here at Patterson Hyundai, and are always thrilled to hear about excellent customer experiences. Thanks for being our customer, and we are looking forward to seeing you on your next visit.


Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

DS
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Donna S.
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service & C
Exceptional, professional and great customer service.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 11/09/2021

We take pride in gaining the trust and loyalty of our customers here at Patterson Hyundai, and are always thrilled to hear about excellent customer experiences. Thanks for being our customer, and we are looking forward to seeing you on your next visit.


Patterson Auto Center

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.

BE
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Betty E.
Wichita Falls, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Scheduled Service
I had an appointment for service with dealership. When I drove up the service person told me there were four ahead of me. If I arrived for my secheduled appointment on time how could there be four ahead of me.
DAVID G., Service Manager from Foundation Hyundai of Wichita Falls responded on 10/19/2021

Thank you for taking the time to inform us about your service exerience. Your words will help us to improve our service for you and other customers going forward. I do apologize for poor experience you had and will use your experience to correct our processes to prevent this from happening again in the future.

David Grisham

Service Manager

Patterson Auto Center

940-720-5850

www.pattersonauto.com 

Don’t pray for an easy life, instead pray for the strength to endure a difficult one.
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