Tyler Jorgensen

Scott, thank you for taking the time to speak with us over the phone. We appreciate having you as a customer and look forward to serving you again in the future!

Anonymous, thank you for bringing this to our attention. Our assistant service manager Kevyn is going to be giving you a call today to discuss this directly with you and present a possible solution. Thank you so much for your understanding and we are so sorry that this happened. 

Linda, we understand and hear your concerns. We apologize for not communicating clearly. Every vehicle has two maintenance schedules - one for normal driving conditions and another for severe driving conditions. What we failed to explain was that we recommend that customers adhere to the severe driving condition recommendations due to the local weather extremities and the toll it takes on vehicles. Every vehicle is unique and requires maintenance at different intervals based on the environmental and driving conditions in addition to mileage considerations. We hope that this explanation clears up the miscommunication that occurred when you picked up your vehicle. Trust is important and we hope that we have the opportunity to regain your trust in the future.

Hi Barbara, thank you for the kind review. We agree that John Mendonca is an amazing manager and we're lucky to have him! We're very cost conscious here at Mike White Ford and while we certainly have the ability to take your transmission and brakes apart, if the problem isn't immediately evident or identifiable, it's a very expensive inquiry and we don't want to have to charge you for that. When you have a moment, if you could call our Service Manager Ed Baker or Assistant Service Manager Chelsea White, we'd love to discuss the situation further in detail. Our number is (208) 664-9211. Thank you! 

Patrick, thank you so much for the honest review. We sincerely apologize for your experience. We are always looking for areas of opportunity and I want you to be assured that we are going to reinforce proper tire pressure and procedures with our technicians. If you would like to discuss your experience further, please give our Service Manager Ed Baker or Assistant Service Manager Chelsea White a call at (208) 664-9211. Once again, we apologize and hope that you give us the opportunity to serve you better in the future.

Dan, I want to apologize for the lack of communication on our part. We are always looking to see where we need to work and improve and communication is clearly one of those areas. I am very glad that the work was done well and hope that if you choose to do business with us again, you have have a true 5 star experience. Thank you for your business!

Thank you so much for taking the time to write this review! If you would not mind giving me a call or sending me an email so I can gather all the data and facts, I would be more than happy to see what happened here so we can get this situation resolved. We appreciate you choosing Mike White Ford and I look forward to hearing from you. 

I`m pleased to hear that you enjoyed our waiting room and BULLITT. If you would not mind reaching out to me either phone or email, so I can get your information so we can dig deeper into this! We appreciate you choosing Mike White Ford and I look forward to hearing from you. 

Thank you so much for taking the time to share your thoughts Henery! If you would not mind giving me a call when you get a chance so we can discuss more of this over the phone. We appreciate you choosing Mike White Ford and look forward to hearing from you. 

Although 3 stars is a good rating, we always strive to provide our customers with a 5 star experience. We would love to hear more of your feedback to ensure that your next visit exceeds your expectations. It`s great to hear that we are making progress since November but please, feel free to give me or Ed Baker our Service Manager, a call if you have spare time!

Thank you for taking the time to write this review! We would like to continue doing business with you, if you would not mind giving me a call so we can discuss more about the situation to make this right. When you have a chance please give me a call at 208-667-3510. We appreciate you choosing Mike White Ford and look forward to hearing from you.