Business Solutions

VV
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Victor Vasquez

PARTS & SERVICE DIRECTOR
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(132 reviews)
69
Send a Message to Victor

HB
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Harold B.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast and friendly service performed.
Thank you for a fast and friendly professional service on my Santa FE
ALICE G. from Ken Garff Hyundai Surprise responded on 04/30/2022

Hi Harold
Thank you so much for responding to this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


KL
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Kelvin L.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Prompt and excellent service
All work was completed correctly and on time.
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2022

Hi Kelvin
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First service
Thorough and efficient service, with friendly staff.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/28/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

 

DC
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Donnie C.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customer Verified Customer
10
Category: Service
They really go to work for the customer.
Our 2020 Tucson ultimate had a blurry backup camera… Not the end of the world… Until hi Hyundai didn’t want to correct the problem. Cheyanna really went the extra mile to try and get this problem resolved. It’s still up in the air if it will be fixed in the end but if not it will not be for a lack of trying on the dealerships end. They are going the extra mile for me.

Verified Customer
Goodyear, AZ
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
Service was quick. Had all my questions answered.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/11/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Buckeye, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Didn’t Complete Requests as asked
When someone gives you a deal it should give you better prices. after already replacing 2 tires, they’re persuading me to try and get 4 new ones. I asked for multi inspection which should include checking fluids to be filled and not dirty, this was NOT completed either.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/11/2022


Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

DC
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Donnie C.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customer Verified Customer
10
Category: Service
They really go to work for the customer.
Our 2020 Tucson ultimate had a blurry backup camera… Not the end of the world… Until hi Hyundai didn’t want to correct the problem. Cheyanna really went the extra mile to try and get this problem resolved. It’s still up in the air if it will be fixed in the end but if not it will not be for a lack of trying on the dealerships end. They are going the extra mile for me.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
Service Type: Repair
0
Category: Service
Hyundai doesn’t back their product.
My 2020 Tucson has 15k on it but the rear camera has been blurry since day one however the forward facing camera is crystal clear. They say that’s just how it is but this wasn’t the case in our older Hyundai cars(sonata, Elantra, and veloster) if they won’t back their product anymore then we won’t be getting a palisade. Very upsetting.
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/01/2022

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531


SS
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Steven S.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service under new owner ship
Service for my oil changes was great
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 03/04/2022

Hi Steven,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

SV
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Sharen V.
Sun City, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
One Year Maintenance
I took my Elantra Limited to the dealership for it's one year scheduled maintenance. Check in was prompt and the work done in an acceptable time. Everyone is so welcoming and friendly and are genuinely interested in providing excellent customer service. Thanks, Ken Garff Hyundai Surprise.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/25/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

JM
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Jim M.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
The dealership was impressive. The scheduling and timeliness for the work done was very good. My service advisor, Justin, was very personable, knowledgeable, and professional.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/25/2022

Hi Jim,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

SA
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Stephen A.
Waddell, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Maintenance service
The service was excellent
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/24/2022

Hi Stephen,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Verified Customer
Wittmann, AZ
2018 Hyundai Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Incompetent and fail to do simple tasks
We have been to this dealer numerous times and have only had everything we asked to be done like…wash the car, oil change and tire rotation. And the can’t seem to do all three items at once…they will do any combination but not all three…not sure why.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022

Thank you so much for completing this survey.  We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am sorry this was not reflected on your visit. Please give us a call so we can try and make it right for you.  We value your feedback as well as your business and look forward to hearing from you soon and the opportunity to earn a 5 star rating.


AL
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Albert L.
Sun City West, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Scheduled maintenance
This is a stupid request after the detailed responses already provided.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022

Hi Albert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We here at Ken Garff Hyundai always strive to ensure our customer get the very best service. We appreciate your business and look forward to seeing you again and for the opportunity to earn a 5 star rating.


RH
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Richard H.
Frankfort, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service
good service. car was serviced in a reasonable amount of time
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/17/2022

Hi Richard,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

JH
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Jacob H.
Wickenburg, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The service at rodeo hyundai is better than the other ones I've been to. Easy, fast, and they make you comfortable while you wait.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/01/2020

Hi Jacob
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai apppreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


CG
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Carlos G.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The friendly services.
The service is great and on time. I love the free car wash.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/01/2020

Hi Carlos
I wanted to reach out to you and thank you for taking the time to complete this survery. Itis always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate yoiur feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


RL
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Richard L.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and helpful
Very pleased with the assistance given to me with a concern I expressed with my vehicle
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/28/2020

Hi Richard
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Simply Perfect
Everything was smooth -- all there really is to say.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/28/2020

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customer Verified Customer
Category: Service
Concerned Answered.
Had some concerns about pricing and other needs for my vehicle. Staff was able to call quickly and resolve my concerns and questions.
Recommended

KL
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Kabez L.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank You For The Great Service
Went in to have my car checked. They were quick and efficient.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/22/2020

Hi Kabez
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

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