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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ARTHUR J WILSON
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ARTHUR J WILSON

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(143 reviews)
86

Reviews of ARTHUR J WILSON

Verified Customer
Dade City, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Efficient and professional
The car was serviced and checked. AJ informed and explained to me what will need done in the future. Appreciate the heads up.
JOHN W C. from Hyundai of Wesley Chapel responded on 11/26/2021 02:46 PM

Thank you for the 5 star survey! We look forward to helping you in the future! Sincerly, John Cate Hyundai of Wesley Chapel Service Manager.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Truly the best customer service
I never expected the Hyundai of Wesley Chapel to call me to discuss the feedback I gave. The management not only listened to my concerns, went above and beyond to come up with the solution to my problem. Great people!
Employees worked with
AW
ARTHUR J WILSON
AL
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Alice L.
Zephyrhills, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Oil change, tire rotation
Work was completed in a reasonable amount of time and I was kept informed of the progress.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/19/2021 06:06 AM

Thank you so much for the 5 Star Review Alice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Truly the best customer service
I never expected the Hyundai of Wesley Chapel to call me to discuss the feedback I gave. The management not only listened to my concerns, went above and beyond to come up with the solution to my problem. Great people!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2021
Service Type: Repair
4
Category: Service
Need more staff so that the dealership can add value for the customers
The dealership is struggling to accommodate service requests. Need improvement on getting appointments on time and through service experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/04/2021 05:59 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Took good care of me and my car.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
St. Petersburg, FL
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Suspension repair
The suspension over my rear tires was causing the body of the car to almost sit on the tires. I had to have it towed to the dealership as it was unsafe to drive. I waited a long time got it back. The suspension on the passenger side still was low and then it made a clunking sound. The dealer said they would need a part to redo that and we had to wait a long time for the part which I understand. Then they fixed it I got it back and I still have the clunk
PAIGE P. from Hyundai of Wesley Chapel responded on 10/28/2021 09:20 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SP
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Sabine P.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sabine Premier
I would recommend AJ to be anyone service provider at Hyundai of Wesley Chapel. He was able to step in when the other service tech left and did everything to update on the status of my car parts and orders. I have a new best friend and have never felt I was being ripped off like some other dealerships.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/28/2021 09:08 AM

Thank you so much for the 5 Star Review Sabine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
JN
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Jeronimo N.
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Car
Good service

overall
PAIGE P. from Hyundai of Wesley Chapel responded on 10/20/2021 11:29 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
The employees are always friendly and the service is usually fast.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 05:44 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Good service
Work with Aj or service manager John. They will take good care of you!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/05/2021 01:35 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
MS
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Marc S.
Lutz, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
We were given great service AJ arranged for our repairs and car rental The car was done on time and we were able to leave the rental there when we picked up the car
PAIGE P. from Hyundai of Wesley Chapel responded on 09/30/2021 05:53 AM

Thank you so much for the 5 Star Review Marc! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service and the services are great
I bought my 2015 Sonata from Hyundai of Wesley Chapel and until now I only go to this dealership for my services.
AJ has always been so helpful and so patient with all my request. Will go to him all the time
PAIGE P. from Hyundai of Wesley Chapel responded on 09/28/2021 07:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
PL
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Peter L.
Tampa, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent as always
The service staff at Hyundai of Wesley Chapel are always accommodating, professional and knowledgeable. AJ was my tech on this visit and he was aces all around.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/25/2021 01:09 PM

Thank you so much for the 5 Star Review Peter! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Wesley Chapel, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
10/10
AJ was very helpful. Even with scheduling issues (my fault not his) he accommodated me without any hassle. Thank you!
PAIGE P. from Hyundai of Wesley Chapel responded on 09/23/2021 12:32 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
AP
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Amol P.
Lutz, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Summary of a Multi-Facted Repair
The service here was fantastic. I’d like to acknowledge AJ Wilson of Hyundai of Wesley Chapel as a great Service Advisor. I was assisted in all aspects toward my vehicle and he tried to give me all the ease possible. My car is running great after long needed repair and I appreciate the standing care that is present here.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/17/2021 05:20 AM

Thank you so much for the 5 Star Review Amol! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
WE
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Wendy E.
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Not your Grandfather's dealership
Hyundai of Wesley Chapel is not the stereo-typical car dealership. There are no sales tactics to force you into quick decisions or push you to get something you don't want. My lease was expiring and I needed service done on my vehicle but didn't have an appointment. When I arrived at the service area, the gentleman who assisted me was very friendly and told me how long it could take. He also gave me an idea of what the service would cost. I appreciate knowing this up front. I was interested in either purchasing my current vehicle of leasing a new one. The sales representative who worked with me was very understanding of what I wanted and was diligent in getting the answers to all my questions and explaining my options. I was treated with respect by everyone I interacted with. This is a dealership that has it right and knows hot to treat its customers.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/15/2021 05:44 AM

Thank you so much for the 5 Star Review Wendy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service dept
Service was fast and friendly.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/07/2021 05:31 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
DG
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David G.
Zephyrhills, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service as always
AJ is the best!
PAIGE P. from Hyundai of Wesley Chapel responded on 09/01/2021 01:35 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
Great service!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/31/2021 06:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
DY
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David Y.
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai Service
AJ, was exceptional in taking care of my service needs!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/27/2021 11:10 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
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