BD

BRAD DEAN

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

TH
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Tennille H.
Saint Charles, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduling appointments when closed...
No returning phone calls and scheduling appointments when closed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 04:31 PM

Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Ed T. from St. Charles Hyundai responded on 01/13/2021 02:44 PM

Mr. Hite,

Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal. 
You now have my cell phone number. Please reach out to me personally if you have any further concerns. 
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with

PF
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Phillip F.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Nice
Know what they are talking about your problem with your car.
Recommended
Employees worked with

MH
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Michael H.
Saint Peters, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled maintenance
Staff was very courteous and friendly. Scheduling was easy and check in was prompt. Service was completed quickly. Facilty is clean and inviting. Disappointed that vehicle was returned without being vacuumed.
Recommended

Verified Customer
Hazelwood, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customerVerified Customer
Category: Service
Extra measure
They go the extra measure to get it right and ensure customer satisfaction.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/25/2020
Service Type: Maintenance
Category: Service
Service not what it used to be
Service was adequate but they no longer go the extra measure to ensure return customers.
They are not close to our home nor competitive in pricing so am seriously considering going elsewhere for routine maintenance.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 04:32 PM

Thank you for the survey on your recent service. We will be in touch very to soon to speak about the recent service on your vehicle. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

CN
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Connie N.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Timeliness, friendly, competent!
Very happy with vehicle and dealership
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:17 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

NA
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Nicholes A.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
At Charles Hyundai
Great service!!
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

JJ
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Jeffrey J.
St. Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go Hyundai. Go St Charles!
It’s just all exceptional. I bought my Tuscon Sport in February and since the purchase, things have gone very well. My only thought would be for the manufacturer to produce a DVD that goes over the operations of your vehicle. I’m still figuring out how to work things and what buttons do what. You might think that’s what the owners manual is for which it is but I hate to read! I’d much rather watch a DVD that talks about the features of the vehicle.

But this is to encourage people to go to St. Charles Hyundai and I say yes. It’s just all good!
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

DS
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David S.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rating - St Charles Automotive
My wife and I have purchased at least 15-16 automobiles from St Charles Automotive in the past 28 years. We have always felt that we received good deals on the cars and the quality of maintenance has been exceptional!
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

JG
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John G.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable Service Personnel
The check in process was quick and the staff was friendly
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:19 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

AH
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Altamese H.
MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
The customer service here is exceptional and the atmosphere is so relaxing and the service a great as well. I highly recommend.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:01 AM

Thank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

Verified Customer
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Great Response to service
Very quick response to a problem with service time. Thank you!
Recommended

Verified Customer
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Great Response to service
Very quick response to a problem with service time. Thank you!
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2020
Service Type: Maintenance
Category: Service
Poor service
Way too long of a wait!
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2020 12:57 PM

Thank you for the survey on your recent service. Glad we could talk and resolve the issue with the recent service, We look forward to your future services with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Have received great service very time i have brought my vehicle in for oil changes and other stuff.
Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2020 06:58 AM

Thank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

PR
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Patricia R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair
The staff is always knowledgeable and friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:07 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

PR
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Patricia R.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everyone is friendly and very helpful and willing to helpful to answer any questions I have while waiting on service to be done on my car. They have taught me things that I still have some difficulty with.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:09 AM

Thank you for the great five star survey! we hope to see you soon for your next scheduled maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

DP
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Dennis P.
Chesterfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service was done on time like they said it would be.
Always good service & never high pressure to purchase services which I don't need.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:09 AM

Thank you for the great five star survey! we hope to see you soon for your next scheduled maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

WB
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William B.
St. Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service was very quick and friendly. My service representative recommended a coupon to save me on my service. Doesn’t get any better.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:09 AM

Thank you for the great five star survey! we hope to see you soon for your next scheduled maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

CT
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Cynthia T.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent service. Friendly and helpful staff.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:09 AM

Thank you for the great five star survey! we hope to see you soon for your next scheduled maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

RB
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Raymond B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Good service personnel
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:10 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

JC
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Jason C.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly and gets the job done
Always happy
Recommended
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