BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

KD
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Kim D.
Chilton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Top notch service
I've been a return costumer for many years and have never had a bad experience. The auto techs are top notch and keep you informed about any problems and there recommendations.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/22/2021 08:30 AM

Hi, Kim! 

Thank you for the wonderful feedback! We are very lucky to have such amazing Certified Hyundai Technicians here as part of our service team! We would also like to thank you for taking the time to return our survey! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We strive for exceptional visits every time you are here!

As always, it was a pleasure to see you and your 2017 Hyundai Santa Fe Sport, and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AB
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Abby B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Excellent Service
Every time I go here the staff is super friendly and helpful. I always feel taken care of here.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/07/2021 07:21 AM

Hi, Abby! 

When you're here, you're family and we want you and your Hyundai Sonata to feel taken care of! Thank you so much for the fantastic feedback and for supporting us here at Van Horn Hyundai of Fond du Lac! It truly is appreciated! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
extremely professional and courteous
30 k service appointment. Ben very helpful in setting up what was being done and the time needed to do. Also quick to notify me of potential battery issue. Overall very pleased about how they make the customer feel they are cared for!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/05/2021 06:50 AM

Hi, Jim! 

When you're here, you're family! We absolutely do care about you and helping you maintain your Hyundai to keep you safe on the road! Thank you, as always, for the wonderful feedback and for taking the time to return our survey! We appreciate it and you! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SC
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Stephen C.
Plover, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wahoooooo
I love Van Horn so much that I've purchased my last three of my four Hyundai's from them!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/04/2021 09:42 AM

Hi, Stephen! 

We are so lucky to have such amazing and loyal customers like you as part of our Van Horn Hyundai family! Thank you! As always, it was a pleasure to see you and your Hyundai! We are so happy to see you had a 5 Star visit when you were recently in for service with your vehicle! We truly do strive for exceptional experiences every time you are here!

Thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
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Sherry S.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great service with great people
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/21/2020 07:50 AM

Hi, Sherry! 

Great service for our great guests, like you! Thank you for the kind words and for being such a loyal member of our Van Horn family! We truly appreciate it and you! 

We are so happy to see you had a 5 Star visit when you were recently in for service with your 2012 Hyundai Vera Cruz! We truly do strive for exceptional experiences every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time! 

Happy Holidays! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RP
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Robert P.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
I was put at ease when entering the dealership and saw both employees and customers wearing face coverings. This was a earlier concern as I am in a target group that could be at risk for the current COVID virus. The service went well and I was very happy with the entire experience.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/15/2020 02:40 PM

Hi, Robert! 

We are so happy to hear you had a great visit when you were recently in for service! Your safety and comfort are of utmost importance to us during these trying times! We know in times like these you need to be able to rely on your vehicle and we are here to help! We are taking every safety precaution we can to ensure our guests and staff stay safe and healthy! 

Thank you for taking the time to return our survey with a perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SJ
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Scott J.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership
Always friendly great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/14/2020 06:42 AM

Hi, Scott!

It was a pleasure to see you and your 2020 Hyundai Santa Fe recently for service!

We are so happy to see you had a great visit when you were recently in and sincerely thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BB
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Brian B.
Fond Du Lac, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customer Verified Customer
Category: Service
They were friendly and very helpful.
They were friendly and paid attention to my concerns and relayed the concerns to the mechanic working on my car.
Recommended
Employees worked with

BB
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Brian B.
Fond Du Lac, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customer Verified Customer
Category: Service
They were friendly and very helpful.
They were friendly and paid attention to my concerns and relayed the concerns to the mechanic working on my car.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2020
Service Type: Repair
Category: Service
They were friendly and very helpful.
They were friendly and paid attention to my concerns and relayed the concerns to the mechanic working on my car.
Recommended
BEN L E. from Van Horn Hyundai Fond Du Lac responded on 12/09/2020 06:24 AM

Hello Brian, 

Thanks for taking the time to speak with me this morning reguarding your Palisade.  I am glad we were able to repair the issue on your vehicle and that you were satisfied with our service.  Please let me know if you have any other concerns, we are always here to help.  

Thank you, 

Ben Elliott - Service consultant 

Employees worked with

TK
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Thomas K.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service great and people
Always treated top notch!
Great, friendly people!
First time service on our 2020 Elantra:: on time and professional
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/02/2020 02:54 PM

Hi, Thomas! 

We love providing top notch service for our top notch Van Horn family! We truly do strive to provide an exceptional experience every time you are here! From sales to service! 

We know that every great visit starts with a great staff and we are so lucky to have such a great service team here! We are so happy to see you had a great experience when you were recently in and sincerely thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

PB
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Paul B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The work was done as agreed upon, on time and price.
Outstanding personnel and quality service.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/17/2020 02:07 PM

Hi, Paul!

Thank you for the fantastic feedback! We know that every great visit starts with a great staff and we are so happy to hear our service team took such great care of you and your 2018 Hyundai Santa Fe Sport!

We would also like to thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac We truly strive to go the extra mile for our Van Horn Hyundai family every time you are here!

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Neenah, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Service with the Customer in mind
The Service Department at Van Horn Hyundai Fond du Lac is the only Hyundai Dealer I will visit when it comes to vehicle maintenance and service. I have and will continue to drive double the distance to this Hyundai Dealer compared to the one that is much closer to my home. The service department always has my best interest in trying to save me money on vehicle maintenance and always reminds me to check my email for service coupons. The manager of the Service Department has gotten to know me personally and always makes a personal effort to greet me when I am at the dealership for vehicle maintenance. As long as I own a Hyundai vehicle, I will use Van Horn Hyundai of Fond du Lac Service Department as my go-to place for vehicle maintenance and service!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/09/2020 12:00 PM

Hello! 

We cannot thank you enough for the heartfelt and phenomenal feedback! You have made our day here! We truly strive to provide an exceptional experience every time you are here, and one that keeps you coming back! We really do care about you, your Hyundai, and every visit here!

We know there are a lot of choices when it comes to servicing your Hyundai and we thank you for making the trip to choose us! We hope to continue to always go the extra mile for you in return! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great service as always!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/02/2020 12:43 PM

Hello! 

Great service as always, for our great customers like you! Thanks so much for the great feedback! It truly is appreciated by all of us here! Here at Van Horn Hyundai we love going the extra mile for our amazing guests and are so happy to see you had a 5 Star visit when you were recently in for service! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
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Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome
Keep up the good work in the service department at van horn fdl special shout out the Ben the men in the service department
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/12/2020 09:02 AM

Hi, Emmanuel! 

As always, it was so good to see you and your Hyundai Genesis! We are so thankful for amazing and loyal customers like you as part of our Van Horn family! 

I will pass along your kind words to Ben! We are lucky to have him here on our service team! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

MM
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Megan M.
Omro, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
If you’re looking for a car dealership that doesn’t pressure you, this is the one. Also, their customer service is always exceptional. Will definitely be returning for my future vehicle maintenance and when I’m ready to purchase a new vehicle.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/12/2020 08:59 AM

Hi, Megan! 

Wow! We can't thank you enough for the amazing feedback! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

It is our passion to help our amazing Van Horn family maintain their vehicles for years to come in a no-pressure, customer first, family-oriented way! We are so happy to see you had a 5 Star visit and would like to extend our sincerest thank you for taking the time to return our survey! 

As always, thank you for your valued business and we look forward to seeing you next time and for your next purchase! 


Kind regards,  

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly, courteous and helpful staff.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/08/2020 12:24 PM

Hello!

We are so happy to see you had a 5 Star visit when you were recently in for service! We truly strive for an exceptional experience every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DF
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Darlene F.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great cars
I have purchased four Hyundai products over the past fourteen years, and never had a bit of trouble. In 2008 I bought a new Santa Fe, which I still own, and is still running like new. I would highly recommend Hyundai vehicles, they are great cars.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/08/2020 12:02 PM

Hi, Darlene!

We are so happy that you are happy with your Hyundais! They truly are phenomenal vehicles that you can rely on!

We really do care about you, your Hyundais, and keeping you safely on the road! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly strive for an exceptional experience every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!




Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Everything
Very good
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/31/2020 09:47 AM

Hello!

Thank you so much for taking the time to return or survey with a perfect 5 Star Score! We are so happy to see you had a great experience when you were in for service! We truly care about you, your vehicle, and your experience here!

We know that there are a lot of choices when it comes to servicing your vehicle and we thank you for choosing us! 

Have a great day! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

NT
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Neil T.
Fond Du Lac, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
online check in was confusing
The online check in tells you to park to the left of the service door and put your keys in the drop box.When you pull up to the service area, there is signage that says to pull into the building and park.Didnt know which one I was suppose to do?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/27/2020 11:49 AM

Hi Neil, 

We are very sorry for any confusion! If you are checking in during open service hours, please feel free to pull into the service drive to get checked in. If you are utilizing our late night/ early drop service, please park to the left of the service door in the numbered stalls and leave your keys in the box. 

Thank you for bringing this to our attention, we will work on getting that updated! 

I hope this clarification helped! We look forward to seeing you and your 2020 Hyundai Sonata next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Above and beyond
Had some routine maintenance done and Ben and the team always treat me well. This time was especially appreciated where they made sure to get me in and were able to accommodate my schedule before I took off for a road trip. Thanks again!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/21/2020 12:51 PM

Hello! 

We were so happy to be able to help get your vehicle in tip-top shape before your road trip! We are in the business of keeping you safely on the road for many miles to come! 

We would also like to extend our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.