BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

AI
gravatar
Andrea I.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Taken Care of right away . Ben is great!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/16/2020 05:40 AM

Hi Andrea! 

We are so happy to see you had a 5 Star visit when you were recently in for service and so happy to hear that Ben took such great care of you! We know that a fantastic experience starts with a fantastic staff and we are lucky to have him here on our service team! 

We would also like to extend our thanks for taking the time to return this survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to seeing you and your Hyundai next time! 

Stay healthy! 


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AW
gravatar
Al W.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I only go here, cannot compare to some where else
OK
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/13/2020 10:24 AM

Hi Al! 

Thank you so much for returning our survey and the fantastic feedback! We are so lucky to have such amazing and loyal customers like you as part of our Van Horn family! We truly care about you and your vehicle and strive to provide an exceptional experience that keeps you coming back! 

We look forward to seeing you and your Hyundai next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

TF
gravatar
Tim F.
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Not Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/01/2020 08:34 AM

Hi Tim!

As always, it was a pleasure to see you and your 2013 Hyundai Accent! Thank you for taking the time to return our survey and the Perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We love helping our Van Horn family take great care of their vehicles! 

We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us! 

We look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Ben and the Van horn team were great! The technician, Rick, went above and beyond. He went on a test drive with me to help identify and correct my brake concern. Super friendly and professional. Thanks again Ben and Rick!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/23/2020 06:24 AM

Hello!

We are so happy to hear about your fantastic experience when you were recently in for service with your Hyundai! Going the extra mile for our amazing Van Horn family is what we do here at Van Horn Hyundai of Fond du Lac!

I will pass along your kind works to your Certified Hyundai Technician, Rick and to your Service Adviser, Ben! We are lucky to have them both on our service team here!

Again, thank you for the wonderful feedback and for taking the time to return your survey with a perfect score! It really is appreciated by all of us here! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AK
gravatar
Amy K.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Service
Service team is great. They are upfront about suggested maintenance work coming due & the pricng. They are friendly and always ready to answer my questions.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/11/2020 06:09 AM

Hi Michelle!

It is our absolute pleasure to be here to answer all of your questions and make honest recommendations when it comes to taking care of your Hyundai! We really do strive to provide an amazing experience that keeps you coming back!

We know there are a lot of options when it comes to servicing your Hyundai and we thank you for choosing us! We would also like to extend our sincerest thanks for taking the time to return your survey with a perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai Service!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/11/2020 06:10 AM

I am so sorry, a clerical error on my part Amy! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KF
gravatar
Karen F.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
They completed the service within an acceptable time frame. Thanks!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/06/2020 06:29 AM

Hi Karen!

We are so happy to hear you had a speedy service appointment! We appreciate just how valuable your time is and are so happy to be able to offer fast and accommodating scheduling! 

We know there are a lot of options when it comes to servicing your Hyundai and we thank you for choosing us! We would also like to extend our sincerest thanks for taking the time to return your survey with a perfect 5 Star Score! It really is appreciate by all of us here at Van Horn Hyundai Service!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2020 09:08 AM

Hello! 

We are so happy to see you had a great visit when you were recently in for service! We really do care about providing an experience that keeps you coming back!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DH
gravatar
Diane H.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendy & reasonably priced!
Thank you for a job well done!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2020 09:05 AM

Hi Diane! 

Great customers like you deserve great customer service! Thank you so much for the kind feedback!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Horicon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great customer service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/03/2020 06:24 AM

Hello! 

Great customers like you deserve great customer service! Thank you so much for the kind feedback!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

GK
gravatar
Gloria K.
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I really like how well I am treated and how fair the service department is!! They do their best to make sure everything is done right.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/02/2020 06:51 AM

Hi Gloria! 

We are so happy to hear about your great experiences here at our service center! We really do strive for exceptional experiences that keep you coming back! 

We know there are a lot of choices when servicing your 2015 Hyundai Santa Fe Sport, and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Van Dyne, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Experience
Went in for an oil change and found a recall had came out the day before which they took care of during my oil change. Employees are friendly and helpful. They keep me updated on what service should be done and when which keeps me on the road without running into car problems when I don't need them. I prefer being proactive rather than reactive.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/17/2020 07:10 AM

Hello! 

We truly care about you and your Hyundai and it is our pleasure to take care of both! We agree proactive instead of reactive is the best course of action when it comes to feeling safe on the road! We want to provide exceptional experiences that keep you coming back! 

We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service department got my vehicle in and out quickly. Great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/06/2020 01:53 PM

Hello! 

We are so happy to see you had a great visit and experience when you were recently in for service! Thank you for taking the time to return our survey and for the positive feedback!

We look forward to helping you maintain your Hyundai for years to come! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
gravatar
Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
Very generous and professional service team
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/27/2020 07:47 AM

Hi Emmanuel! 

Thank you for the kind words and for taking the time to return our survey! We really do strive to provide a positive and professional experience every time you are here!

We are so happy to see you had a 5 Star experience when you were recently in with your 2016 Hyundai Genesis for service! 

We appreciate you choosing us to take care of your Hyundai and look forward to seeing you next time!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
gravatar
Sherry S.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Very professional people
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/23/2020 06:38 AM

Hi Sherry! 

Thank you for the kind words and for taking the time to return our survey! We really do strive to provide a positive and professional experience every time you are here!

We are so happy to see you had a 5 Star experience when you were recently in with your 2010 Hyundai Santa Fe for service! 

We appreciate you choosing us to take care of your Hyundai and look forward to seeing you next time!




Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JG
gravatar
Jim G.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest
I took my car in because I thought it had a coolant leak. Turns out it was my mistake. Charged me just for the worked they had to do. Didn't make up a repair that didn't really exist. That's honesty.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/22/2020 02:56 PM

Hi Jim! 

We truly value an honest work ethic and putting our customers first! No muss or fuss, just a good old fashioned honest days work! 

It was our pleasure to help get your concern figured out on your 2011 Hyundai Santa Fe! Thank you for trusting us to do so and for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to seeing you guys next time! 

 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KM
gravatar
Kelley M.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Spot on
Made sure everything was completely fine with me ?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/10/2019 06:37 AM

Dear Kelley,  

We love keeping our guests in the know with their service options and progress! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We look forward to seeing you and your Hyundai Elantra next time! 

Kind regards,
Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly
I love how everyone is so gosh darn friendly! Especially Niki, she is always so pleasant and accommodating when making appointments or following up with me. Keep it up!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/27/2019 09:08 AM

Hello! 

Why thank you! It is my absolute pleasure to provide pleasant and accommodating scheduling for our amazing guests! We want every interaction here at Van Horn Hyundai to be an exceptional one! 

I'd also like to extend my sincerest thank you for returning our survey with a perfect 5 Star score! All of us here really appreciate it! 

We look forward to seeing you and your Hyundai next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
We will go nowhere else.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/26/2019 06:34 AM

Hello! 

We count ourselves grateful to have such a wonderful Van Horn family that you are a part of! We really do strive to put our all into providing an exceptional experience that keeps you coming back! 

Thank you for the fantastic feedback and for taking the time to return our survey! All of us here at Van Horn Hyundai Service really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
gravatar
James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional and friendly
In for new tires as I heard snow coming already! Ben very helpful in getting me set up with good discounts. Time went fast and staff very friendly with interesting conversations plus I even got my 10,000 steps on my fitbit walking around and talking to people. Tires work great as It has snowed twice and they performed well. Am very pleased!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/31/2019 02:26 PM

Hi James! 

I am so happy to hear that Ben and our amazing Van Horn team took such great care of you when you were recently in with your 2016 Hyundai Sonata for new tires! Just in time for the snow! 

We really do strive for exceptional experiences every time you are here and thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to helping you maintain your vehicles for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RF
gravatar
Richard F.
Jackson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Great as always
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/31/2019 10:22 AM

Hi Richard!

We are so happy to see you had a 5 Star visit when you were recently in with your 2017 Hyundai Santa Fe! We really do strive for exceptional experiences every time you are here!

Thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to helping you maintain your vehicles for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.