BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good
good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2020 09:08 AM

Hello! 

We are so happy to see you had a great visit when you were recently in for service! We really do care about providing an experience that keeps you coming back!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DH
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Diane H.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendy & reasonably priced!
Thank you for a job well done!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2020 09:05 AM

Hi Diane! 

Great customers like you deserve great customer service! Thank you so much for the kind feedback!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Horicon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great customer service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/03/2020 06:24 AM

Hello! 

Great customers like you deserve great customer service! Thank you so much for the kind feedback!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CS
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Conni S.
Fond Du Lac, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
The people at Van Horn make it awesome. Always treated well and they are easy to talk with and excellant!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/02/2020 12:58 PM

Hi Connie, 

Thank you so much for taking the time to leave us your feedback and for taking the time to talk your Service Adviser, Ben, this afternoon. We truly care about your experience here and want to make sure it is a 5 Star visit each and every time you are here! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

GK
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Gloria K.
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I really like how well I am treated and how fair the service department is!! They do their best to make sure everything is done right.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/02/2020 06:51 AM

Hi Gloria! 

We are so happy to hear about your great experiences here at our service center! We really do strive for exceptional experiences that keep you coming back! 

We know there are a lot of choices when servicing your 2015 Hyundai Santa Fe Sport, and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Van Dyne, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Experience
Went in for an oil change and found a recall had came out the day before which they took care of during my oil change. Employees are friendly and helpful. They keep me updated on what service should be done and when which keeps me on the road without running into car problems when I don't need them. I prefer being proactive rather than reactive.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/17/2020 07:10 AM

Hello! 

We truly care about you and your Hyundai and it is our pleasure to take care of both! We agree proactive instead of reactive is the best course of action when it comes to feeling safe on the road! We want to provide exceptional experiences that keep you coming back! 

We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BC
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Bernice C.
Mayville, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car repair
Could update more often
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/10/2020 02:31 PM

Dear Bernice, 

Thank you for taking the time to return our survey and for the valuable feedback. It truly is appreciated as it is the only way we are able to improve your experience when you are here! We completely agree communication is paramount and are always looking to improve upon this for our valued guests. 

I would also like to extend our apologies regarding the lack of updates at your last appointment. Again, this is always something we are looking to improve upon! 

If there is anything I can help with, please do not hesitate to reach out to me directly! That's what I'm here for! 


Kind regards, 

Niki Mand

Service Coordinator
niki@fdlhyundai.com
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Service department got my vehicle in and out quickly. Great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/06/2020 01:53 PM

Hello! 

We are so happy to see you had a great visit and experience when you were recently in for service! Thank you for taking the time to return our survey and for the positive feedback!

We look forward to helping you maintain your Hyundai for years to come! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
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Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
Very generous and professional service team
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/27/2020 07:47 AM

Hi Emmanuel! 

Thank you for the kind words and for taking the time to return our survey! We really do strive to provide a positive and professional experience every time you are here!

We are so happy to see you had a 5 Star experience when you were recently in with your 2016 Hyundai Genesis for service! 

We appreciate you choosing us to take care of your Hyundai and look forward to seeing you next time!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
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Sherry S.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Very professional people
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/23/2020 06:38 AM

Hi Sherry! 

Thank you for the kind words and for taking the time to return our survey! We really do strive to provide a positive and professional experience every time you are here!

We are so happy to see you had a 5 Star experience when you were recently in with your 2010 Hyundai Santa Fe for service! 

We appreciate you choosing us to take care of your Hyundai and look forward to seeing you next time!




Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JG
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Jim G.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest
I took my car in because I thought it had a coolant leak. Turns out it was my mistake. Charged me just for the worked they had to do. Didn't make up a repair that didn't really exist. That's honesty.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/22/2020 02:56 PM

Hi Jim! 

We truly value an honest work ethic and putting our customers first! No muss or fuss, just a good old fashioned honest days work! 

It was our pleasure to help get your concern figured out on your 2011 Hyundai Santa Fe! Thank you for trusting us to do so and for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to seeing you guys next time! 

 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KM
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Kelley M.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Spot on
Made sure everything was completely fine with me ?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/10/2019 06:37 AM

Dear Kelley,  

We love keeping our guests in the know with their service options and progress! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We look forward to seeing you and your Hyundai Elantra next time! 

Kind regards,
Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always friendly
I love how everyone is so gosh darn friendly! Especially Niki, she is always so pleasant and accommodating when making appointments or following up with me. Keep it up!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/27/2019 09:08 AM

Hello! 

Why thank you! It is my absolute pleasure to provide pleasant and accommodating scheduling for our amazing guests! We want every interaction here at Van Horn Hyundai to be an exceptional one! 

I'd also like to extend my sincerest thank you for returning our survey with a perfect 5 Star score! All of us here really appreciate it! 

We look forward to seeing you and your Hyundai next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
We will go nowhere else.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/26/2019 06:34 AM

Hello! 

We count ourselves grateful to have such a wonderful Van Horn family that you are a part of! We really do strive to put our all into providing an exceptional experience that keeps you coming back! 

Thank you for the fantastic feedback and for taking the time to return our survey! All of us here at Van Horn Hyundai Service really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very professional and friendly
In for new tires as I heard snow coming already! Ben very helpful in getting me set up with good discounts. Time went fast and staff very friendly with interesting conversations plus I even got my 10,000 steps on my fitbit walking around and talking to people. Tires work great as It has snowed twice and they performed well. Am very pleased!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/31/2019 02:26 PM

Hi James! 

I am so happy to hear that Ben and our amazing Van Horn team took such great care of you when you were recently in with your 2016 Hyundai Sonata for new tires! Just in time for the snow! 

We really do strive for exceptional experiences every time you are here and thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to helping you maintain your vehicles for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RF
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Richard F.
Jackson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
Great as always
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/31/2019 10:22 AM

Hi Richard!

We are so happy to see you had a 5 Star visit when you were recently in with your 2017 Hyundai Santa Fe! We really do strive for exceptional experiences every time you are here!

Thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to helping you maintain your vehicles for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

MJ
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Matthew J.
Winneconne, WI
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2019
verified customer Verified Customer
Category: Service
Van Horn Hyundai warranty service
After failing to complete a warranty service repair on the first attempt Van Horn did make a strong attempt to resolve the issue. For this reason I can revise the rating up to 4 stars. I did ultimately have the repair completed by another Hyundai dealership mainly due to their proximity to my work location.
Recommended
Employees worked with

DB
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Daniel B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Grreat service,
Always great service and employees are super friendlly
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/28/2019 06:46 AM

Hi Daniel! 

We love providing great service you can count on every time you are here!

We are so happy to see you had another 5 Star Visit when you were recently in with your Hyundai Tucson! 

As always, thank you for taking the time to complete this survey! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!  

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Timely and professional service experience
very pleased with my service visit as Ben very helpful in getting me set up and answering all my questions! will be returning for a new set of tires later this month thanks to Ben providing me with tire options to choose from.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/14/2019 07:33 AM

Hi Jim! 

Thank you so much for the wonderful feedback! I will pass along your kind words to Ben! We are lucky to have him here on our service team!

Thank you so much for taking the time to complete this survey! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
Great service for a problem with our Hyundai Santa Fe. We brought our vehicle to the VanHorn dealer & they diagnosed the problem right away. The problem was taken care of in a couple of hours by the Service Department which was greatly appreciated.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/07/2019 07:34 AM

Hello! 

We absolutely love getting our customers back on the road as quickly as possible! We know how valuable your time is!

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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