BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

Verified Customer
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Dealership
We have used Van Horn Hyundai in Fond du Lac since we bought a Sonata from them in 2014. We will go nowhere else.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/07/2019 06:22 AM

Hello! 

Hi Dennis!

We love our Van Horn family and are so thankful for loyal customers like you! Thank you! 

We would also like to thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/07/2019 06:51 AM

My apologies regarding the clerical error with the name snafu, above. 

Thank you again for your time and continued loyalty! It really is appreciated by all of us here! 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Just greatness all around!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/30/2019 07:34 AM

Hello!

Thank you for the fantastic feedback! We really do strive to provide an exceptional experience from sales, to service, and all around!

We would also like to thank you for choosing us to service your Hyundai Santa Fe and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KS
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Kevin S.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and Convenient Service
Service is always quick and prompt and staff are always willing to answer any questions I may have.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/24/2019 02:50 PM

Hi Kevin! 

Thank you for the fantastic feedback! We pride ourselves on providing exceptional service that you can count on every time you visit us and are so happy to hear about your recent experiences here! 

Also, thank you for choosing us to service your Hyundai Veloster and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and Clean
Always a friendly greeting when walking in. Service is very good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/23/2019 07:59 AM

Hello!

When you are here, we want you to feel like family! Thank you for the kind words! 

Thank you for choosing us to service your Hyundai Santa Fe and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Phenomenal service. The shuttle service was an added bonus. Thank you.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/23/2019 07:40 AM

Hello! 

We absolutely love being able to offer fantastic amenities like complimentary shuttle services to our fantastic customers!  

Thank you for choosing us to service your Hyundai Sonata and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SB
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Stephanie B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast Efficient Service
fast friendly service---nice lounge area with refreshments
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/18/2019 08:19 AM

Hi Stephanie!

We are so happy to hear you were able to take advantage of our fantastic customer service, lounge, and refreshments when you were recently at our service center! 

Thank you for choosing us to service your Hyundai and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JR
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Jordan R.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent as per Usual
Fantastic visit as per usual.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/12/2019 02:17 PM

Hi Jordan! 

We love providing fantastic visits that you can count on every time you are here!  

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Have a great day!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JH
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John H.
Omro, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent knowledge
Pin point accuracy
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/12/2019 06:29 AM

Hi John! 

It is our passion to provide exceptional service every time you visit us! We know there are many options when it comes to servicing your Sonata Hybrid and we thank you for choosing us! 

And we thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Have a great day!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Very fast service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/05/2019 07:04 AM

Hello! 

We truly do value you and your time and love being able to provide a fast and convenient visit! Thank you for choosing us to take care of your Hyundai! We look forward to helping you maintain your Hyundai for years to come!

And thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Have a great day!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
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Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professionalism
Every one there are friendly and persice. They always get me in and out. Well tooken care of and the service team is great
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/27/2019 07:15 AM

Hey Emmanuel! 

As always, thank you for the kind words! It's great customers like you who make us love what we do here! 

And our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AP
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Amelia P.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality service!
Work is completed in a timely manner and you are made aware of the progress of your vehicle!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/21/2019 06:13 AM

Hi Amelia!

We know how valuable your time is! It is our pleasure to provide timely appointments and updates along the way! 

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SP
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Shannon P.
Clintonville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very impressed
My car was very well taken care of, information was helpful, and it was quick! Will continue to come back.
Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 08/13/2019 12:42 PM

Hello Shannon,

Thank you for your great review of our service department and  returning our survey.  I know that your engine issue was a bit difficult at first, but I am glad we were able to get the issue fixed and fixed properly.  Glad to hear all is well!  

Kevin Geldreich 
Service Manager

Employees worked with

Verified Customer
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Keep Coming Back
I had to go to another dealership for an emergency repair and it just wasn’t the same as Van Horn in Fond du Lac. I feel like family there and they have always been able to get me in the same day which I can’t always says about others. It feels like Van Horn makes special time for everyone. I now will drive 75 miles for service here. It’s worth it.
Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 08/12/2019 12:40 PM

Hello,

Thank you for your kind words, very much appreciated.  I know of the shop backlogs you refer to and I have never understood why that happens(it's pretty easy to fix actually).  I am glad to hear you feel like family at our dealership, we strive to make each visit that way.  I would not run our business any other way!

Kevin Geldreich 
Service manager

Employees worked with

GM
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Gerald M.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Owner Jerry Mathweg
They are always are on time with your appointment. I also like that they wash the car free every time you have it serviced.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/06/2019 01:02 PM

Hi Gerald!

We know that there are many options when it comes to servicing your Santa Fe Sport and we thank you for choosing us!

And our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

As always, thank you for your valued business!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Lomira, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
FDL Hyndai
Easy to work with, good customer service.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/29/2019 11:57 AM

Hello!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score and fantastic feedback! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We know that there are many options when it comes to servicing your vehicle and we thank you for choosing us! 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JZ
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Jeff Z.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service and customer support
Van Horn and Hyundai worked with me on a repair issue that was just out of the warranty period. They went to bat for the customer and I greatly appreciate that.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/29/2019 07:16 AM

Hi Jeff!

We were so happy to help by going to bat for you! We truly value you as a customer and a part of our Hyundai family!

We know that there are many options when it comes to servicing your vehicle and we thank you for choosing us! 

And our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score and fantastic feedback! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SM
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Suzanne M.
Campbellsport, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendly, and thorough service
I'm taken care of with courtesy and they aren't pushy.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/29/2019 06:56 AM

Hi Suzanne! 

We love providing fast, friendly and thorough service for our fantastic customers, like you!

We know that there are many options when it comes to servicing your Elantra and we thank you for choosing us! 

And our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score and positive feedback! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty service visit
Service visit for replacement of passenger seat belt assembly. courteous and professional. Wait was minimal. Very pleased, thanks again!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/24/2019 02:00 PM

Hi James!

You are so welcome! We are so happy to be able to help you keep your Sonata in tip-top shape!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business and for choosing us to take care of your Hyundai!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben Rocks
Ben is a newer advisor there and he is fantastic! Thanks again.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/22/2019 07:15 AM

Hello!

I will pass along your fantastic feedback to Ben! We are very lucky to have him here on our service team!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business and for choosing us to take care of your Hyundai!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DH
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Diane H.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendy & reasonably priced!
They always exceed my expectations!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/22/2019 06:58 AM

Hi Diane!

Here at Van Horn, we absolutely love providing great service you can rely on every time you visit us! It is always a pleasure to see you!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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