Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

MB
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Mo B.
Denton, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Good process
Recommended
DYLAN H. from Eckert Hyundai responded on 03/29/2021 07:37 AM

Thank you foir the positive feedback and 5 star review.

Employees worked with
BP
BILLY POPE
GS
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Gerald S.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is always great
This location has always been able to accommodate me in every way!
Recommended
DYLAN H. from Eckert Hyundai responded on 03/12/2021 04:21 PM

Thank you for the feedback. I am sorry your service visit took longer than expected. I will be contating you to discuss how we can serve you better in the future. 

Employees worked with
BP
BILLY POPE
LD
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Lisa D.
Grandview, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and sales department
I had to take my car in because the check engine light was on. Billy got right in it and actually showed me what was wrong. It ended up being damaged during the snow storm. I got with my insurance company and they got with Billy and approved the damage and Billy started on it right away. While there I looked at a new Santa Fe and the sale was easy and quick. This is my fifth car to buy from them. They are the best. And my sister bought her first car from them. The service and sales department are both excellent.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/12/2021 04:23 PM

Thank you for the positve 5 star review.  We are glad to serve you.  Enjoy your new car.

Employees worked with
BP
BILLY POPE
WN
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Wil N.
Flower Mound, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent experience
Eckert Hyundai service department personnel are very professional, friendly and transparent. Enjoy doing business with them.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/11/2021 05:11 AM

Thank you for the positive feedback 

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customer Verified Customer
Category: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recommended
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TB
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Thomas B.
Corinth, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The personnel at this dealership is simply fantastic
everything was great
Recommended
DYLAN H. from Eckert Hyundai responded on 03/03/2021 01:16 PM

Thank you for your continued business.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2021
Service Type: Maintenance
Category: Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
Not Recommended
STACY B. from Eckert Hyundai responded on 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. from Eckert Hyundai responded on 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customer Verified Customer
Category: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2021
Service Type: Maintenance
Category: Service
Used to be a great place
This used to be a great place, honest and dependable, but not any more. My last visit to the service department was the most unprofessional and uncaring experience and I will not return.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2021 10:58 AM

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Don Wheeler
Fixed Operation Manager
940-243-6208
DYLAN H. from Eckert Hyundai responded on 02/20/2021 06:09 AM

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

DYLAN H. from Eckert Hyundai responded on 03/08/2021 05:30 AM

Thank you very much for the positive review.  We look forward to seeing you.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DR
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Drexel R.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduled Service
Expertly managed service center by Don and the service writers Jake and Billy are fantastic. Great customer oriented organization and simply super people to work with every time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/11/2021 11:49 AM

Wow! Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Dealership
Entire process from purchase to maintenance is exceptional! No need to look anywhere else.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2021 12:44 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service.
I always feel well taken care of. Car purchase was a good experience and service is very easy to schedule.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2021 02:34 PM

Thank you Matt.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CL
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Crystal L.
Corinth, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Cl
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/30/2021 11:22 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JA
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Joy A.
Pilot Point, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
They were so great . Worked me in for service before making a emergency trip .
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/14/2021 03:54 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
RF
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Richard F.
Justin, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Replaced engine quickly!!!
After finding out my engine was seized they handled the problem quickly and got with Hyundai and had it fixed within a week.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2021 06:28 AM

Thank you for the great review. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
CP
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Charles P.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall check
Great job with Eckert handling recall check and getting me back on road
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2021 06:26 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
JM
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Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best customer service
Service staff are kind and knowledgeable. Waiting area as well as dealership is clean.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/03/2020 05:45 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DM
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Darla M.
Denton, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The employees
We have purchased our last 4 cars from Eckert Hyundai !!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/27/2020 05:53 AM

Thank you Darla.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Sanger, TX
2016 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service Every Time
I always bring my cars to Eckert Hyundai.
If you need service go see Jake at Eckert Hyundai.
If you want a car see Gabe in sales, he's great to work with.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/23/2020 12:06 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
GW
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Graham W.
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckert Hyundai service department
Nice dealership and friendly service personnel.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/23/2020 05:34 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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