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SureCritic / Hyundai Dealer / St. Charles Hyundai / BOB RECK
BR

BOB RECK

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

Reviews of BOB RECK

Verified Customer
O Fallon, MO
2010 Hyundai Veracruz
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car not fixed, rude dealer staff
My car was supposedly fixed, so I picked it up, but I knew something wasn't right within 5 miles. I headed back, and barely coasted up to the outer road in front of the dealer, the dashboard lit up like 4th of July, the car literally died, and I couldn't even put the gearshift into park. This was 20 feet from the dealer/service parking lot.

I walked in and the guys in the lobby said "What do you want us to do? Service department is closed." One of them looked up my car in their computer system and said "oh too bad, you're out of warranty so you can't call Hyundai roadside assistance." So I had to call AAA *again*, and when the towtruck guy showed up, he couldn't believe that the dealer wouldn't even call a towtruck at their expense since it was their fault.

The guys at St. Charles Hyundai didn't even ask if my daughter and I were okay, didn't offer to stand with us until the towtruck got there, didn't ask if my daughter wanted water or anything (it was a really hot day), just went back in their offices and ignored me.
Not Recommended
Bob R. from St. Charles Hyundai responded on 07/06/2016 02:44 PM

Nancy I am very sorry for your inconvience at that time and I was not here to help,but I am very pleased we have you back on the road safe again.Your business is very much appreciated. And thanks again for the time to resolve concern.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Chesterfield, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
review
Very professional and effifient
Recommended
Bob R. from St. Charles Hyundai responded on 06/30/2016 10:34 AM

Thank you for your business ! and also for the great review

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JW
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John W.
Saint Louis, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai Always Take Care Of Us!
St. Charles Hyundai always treats us great. Their service department is the best. I always ask for Bob Reck, and have been doing so for almost 10 years. We have never been disappointed. They always make sure I have a free current-year loaner car, and my cars always are returned cleaner than I brought them in! I have bought two brand new Hyundais from St. Charles Hyundai myself, and have recommended them to several friends who have also bought there. One of my wife's friends stupidly bought her Elantra from Suntrup Hyundai in St. Louis, and had an absolutely horrible experience. But we warned her!
Recommended
Bob R. from St. Charles Hyundai responded on 06/30/2016 10:40 AM

Thank you again for your business John ! very much apreciated.i am happy to have kept your vehicles serviced and safe for both you and your family for so long. see you next time !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JC
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John C.
Saint Charles, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff are pros.
Excellent.
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2016 08:54 AM

Thank you again John for your business ! look forward to helping you on your next service visit !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
KW
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Kevin W.
Fenton, MO
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Forgive but do not forget
Wrong parts ordered, for FWD instead of AWD, then vehicle was dirty both on drivers and passenger side. The Left side (drivers) has a ruff exterior on it like it was next to overspray or sanding or something. Taking it back in tomorrow to see what can be done, but never the less, we have not had it but a couple hundred miles and the service has been terrible.
Not Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2016 12:49 PM

Kevin thank you very much for your business ! and most of all giving me the time to make this concern right again.look forward to taking care of you and your family on the 1st scheduled service..If there is ever any thing you need please call me or Steve ,we are here for you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
Saint Louis, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
As always, service was professional and quick.
Recommended
Bob R. from St. Charles Hyundai responded on 06/27/2016 08:20 AM

Thank you for your business and for the positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
AC
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Anderson C.
Weldon Spring, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cooperation and helpfulness. Service completed in a timely and cost effective way.
Very satisfied with the service and friendliness.
Recommended
Bob R. from St. Charles Hyundai responded on 06/27/2016 08:21 AM

Andy as always i appreciate your business and look forward to being here for you on future services !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
RO
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Rita O.
O Fallon, MO
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
The people.
Recommended
Bob R. from St. Charles Hyundai responded on 06/27/2016 08:21 AM

Thank you for your business ! and i appreciate the positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Work!
.
Recommended
Bob R. from St. Charles Hyundai responded on 06/27/2016 08:23 AM

Thank you for your business !and greatly appreciate your positive
review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick response
Staff was very professional and responsive to my needs.
Recommended
Bob R. from St. Charles Hyundai responded on 06/22/2016 09:13 AM

Thank you for your business !and i apppreciate the possitive review,look forward to your next service with us ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MB
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Mark B.
Saint Peters, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car repair
Take pride in fixing the problem which sometimes is very hard to do when it is a intermittent problem took a week or so but they were always keeping me up to date very nice thank you
Recommended
Bob R. from St. Charles Hyundai responded on 06/15/2016 10:39 AM

Mark thanks again for your business,and feel free to call me anytime,we appreciate it !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Florissant, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly clean and punctual
facility is clean service is punctual and employees are friendly and are well informed
Recommended
Bob R. from St. Charles Hyundai responded on 06/15/2016 10:40 AM

Thank you for your business ! and your patience to do proper repair.we appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
RS
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Ronald S.
2015 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Not believing what you tell them
Service writer did not believe what I was telling him. Although I wrote estimates on cars and trucks for 25 years , I was wrong.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/02/2016 02:35 PM

We appreciate your patience while we worked to diagnose a difficult issue that could not be duplicated. Fortunately with some assistance from Hyundai's Technical department and one of their Field Service Engineers we were able to perform a repair and get you back on the road.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
CN
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Cindy N.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Customer service was great and work done in a timely manner.
Recommended
Bob R. from St. Charles Hyundai responded on 05/31/2016 05:52 AM

Thank you for your business and we are always here for you if your ever back in town,,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
Verified Customer
Saint Charles, MO
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy.
Just an oil change. It was fast.
Recommended
Bob R. from St. Charles Hyundai responded on 05/31/2016 05:52 AM

Thank you for your business ! and positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
Fenton, MO
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible
Electrical issues not good
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 05/25/2016 07:01 AM

We are very sorry you are having issues with your new car. Fortunatley we were able to diagnose your concern quickly and order a part to repair it.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Bob R. from St. Charles Hyundai responded on 06/03/2016 09:30 AM

Thank your for patience ,we are happy to say your Genesis is all working again like new.and we have also performed the 1st maintance service at no charge.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
Verified Customer
Saint Charles, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service from Staff
Staff were very helpful and kept me informed. Cost for repair excessive.
Recommended
Bob R. from St. Charles Hyundai responded on 05/19/2016 06:37 AM

Thank you for the positive review and thank you for your
business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
RS
gravatar
Richard S.
Saint Louis, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on SanteFe
Excellent
Recommended
Bob R. from St. Charles Hyundai responded on 05/18/2016 02:11 PM

Thank you for your business and for the positive review !
see you on your next service visit..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
RB
gravatar
Raymond B.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Yes
Recommended
Bob R. from St. Charles Hyundai responded on 05/18/2016 02:09 PM

Thanks for your business and your time to complete survey ! let me know if there is anything else you need.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DS
gravatar
DANIEL S.
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
2015 Sonata
I had an appointment to address a factory recall and to perform an oil change and tire rotation. When they called to say that my car was ready, I discovered that they had not performed the tire rotation. The service manager said that they would expedite the tire rotation, but I ended up sitting in the waiting room for another 90 minutes before my car was ready. The cashiers seemed genuinely put out that I wanted to use a discount coupon for the service. :-(
Recommended
Bob R. from St. Charles Hyundai responded on 04/04/2016 12:41 PM

Thank you for time to complete survey and your time to discuss this with me.Your feedback will help improve on our service processes in the future.we truly apologize for for your experience and look forward to our future business together !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
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