COLIN HENRY

Angela S.

Hyattsville, MD

2012 Hyundai Genesis

ReScore Review™

09/27/2016

Verified Customer

Category: Service

Poor service

Not Recommended

Original Review

09/18/2016

Service Type: Maintenance

Category: Service

It's not at all

Very poor service

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 08:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this visit with you. I do apologize that you had a bad experience.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Eunice J.

Fort Washington, MD

2016 Hyundai Sonata

08/30/2016

Service Type: Maintenance

Verified Customer

Category: Service

Not the service suck customer service is not that get at all.you supposed to service me.not me service them

My review title tell it all

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/31/2016 05:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka. I apologize that the car was returned to you dirty, I did see that we were able to get the oil and filter change done in 45 minutes. Please contact me I would like to discuss this with you.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Review™

08/27/2016

Verified Customer

Category: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recommended

Original Review

08/11/2016

Service Type: Repair

Category: Service

Disappointed

I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Bryan B.

Laurel, MD

2011 Hyundai Equus

07/27/2016

Service Type: Maintenance

Verified Customer

Category: Service

Worst service ever. 12 days to repair...

Internal communication needs to be improved.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/28/2016 05:12 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that I can get this taken care of for you. I apologize for this happening.

Sincerely

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Hyattsville, MD

2010 Hyundai Santa Fe

06/24/2016

Service Type: Maintenance

Verified Customer

Category: Service

STAY AWAY

I took my car in for a start-up noise. I was told that my timing chain needed to be replaced. I paid over $2000 for the noise to be repaired, and there is no difference. It turns out that they diagnosed the noise as the timing chain based on a service bulletin, not based on inspection of my car. When I picked my car up, they said I may still get a little noise, but not to worry about it. Well, the noise is exactly the same as before, and I'm worried about it. The replacement of the timing chain did nothing to address the noise.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 06/24/2016 07:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. The option to do the repair with all that was needed was presented. the repairs were requested to be done ala-carte. To do the rest of the repairs, can be done at a reduced rate.

Steve Benack
Service Manager
301-423-1100

Employees worked with

SHARON J.

Martinsburg, WV

2015 Hyundai Sonata

09/29/2015

Service Type: Repair

Verified Customer

Category: Service

Horrible Experience

Go to Jiffy Lube!! No sticker in my window to indicate next oil and filter change additionally tires pressure was not checked and traction light left on and unaddressed. Not happy at all. Please note this is a 2015 BRAND NEW vehicle this was my first oil change

Not Recommended

Employees worked with

Verified Customer

Fort Washington, MD

2015 Hyundai Sonata

09/14/2015

Service Type: Repair

Verified Customer

Category: Service

Bad Communication

Could never get a hold of anyone in the service dept. When I did I was on hold for a very long time. Would probably choose another location to get car worked on

Not Recommended

Employees worked with

REUBEN B.

Upper Marlboro, MD

2013 Hyundai Santa Fe

07/03/2014

Service Type: Maintenance

Verified Customer

Category: Service

TERRIBLE EXPERIENCE WITH UNRELIABLE SERVICE AND TECH EMPLOYEES. I wish this were a joke, but it's not.

Let me start with what could have made this experience better:
1) The service department could actually do what they said would be done.
2) The technicians could do a much more thorough job checking out problems that were described by the customer.
3) The person who handles dents and scratches through the additional aftermarket package could actually get rid of dents and scratches and not leave buffering-compound sprayed all over my car.
4) The service department could actually call me back after telling me that they would do so. It has been almost a week so far.
WORST. CAR SERVICE. EXPERIENCE. EVER.
I am embarrassed to have purchased a vehicle from this dealership. I am embarrassed to have purchased a Hyundai. ESPECIALLY FROM POHANKA.
WHAT WILL STOP WORKING PROPERLY NEXT? I wonder if the service department always tells people they will do something and then fails to ever do it. Ever.
I have not completely given up on Pohanka Hyundai yet, but if I don't receive a call and have all my issues fixed, which were discussed and typed up by the service department and technicians, it will be game over, and I will plan on discouraging anyone from ever purchasing a Hyundai-- especially from Pohanka.

This one example wasn't a major issue, but it was one of my favorite parts and indicative of the kind of "full inspections" you are likely receiving from Hyundai:
I explained that the canvass had been drooping down from the sliding sunroof panel. I explained that I had needed to push it back up with my hand. The technician wasn't even told to look into it by the service department. After waiting 2 days for work to get done (which never got done), I now had to wait another hour for them to inspect the sunroof panel...and they told me everything was fine. I asked, "what did he do?" They replied, "he opened and closed the sunroof panel a couple times." Wow...NOW, I feel totally safe. What a magnificent example of the scientific method on display here! To add extra irony, when I went back to my car, I found the canvass drooping down from the sunroof panel! They had disregarded their own useless method, and failed to even see the problem I had literally described to them. I can only hope I never have to rely on them for problems like my brakes...

Not Recommended

Employees worked with

Vincent C.

Clinton, MD

2015 Hyundai Genesis

07/27/2021

Service Type: Repair

Verified Customer

Category: Service

Great service!

Employee friendly professionalism and timely service

Recommended

DAVID P. from Pohanka Hyundai responded on 07/29/2021 04:46 AM

Thanks for the feeback and great comments! I will be reaching to you look for ways to improve our process.

Employees worked with

Kenneth P.

Washington, DC

2011 Hyundai Sonata

06/24/2021

Service Type: Maintenance

Verified Customer

Category: Service

Best Service Around

I have used them for years and Seean always see that I get the best service and attention I need for my car

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

2018 Hyundai Santa Fe Sport

Evelon B.

Clinton, MD

06/22/2021

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Santa Fe Sport

Customer service rep. Sean was very friendly and informative, as always he explained what was being done, approximately how long it would take, and when I should return, what would have to do done when I return for my next appointment.

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/22/2021 08:10 AM

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Stephan S.

Temple Hills, MD

2015 Hyundai Genesis

06/02/2021

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

Excellent Service Thank you ?

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/02/2021 11:02 AM

Employees worked with

Jocelyn P.

District Heights, MD

2011 Hyundai Azera

05/31/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great

Very good service

Recommended

DAVID P. from Pohanka Hyundai responded on 05/31/2021 11:03 AM

Thank you we appreciate the chance to be your 5 Star dealer!!

Employees worked with

Kenneth P.

Washington, DC

2011 Hyundai Sonata

05/12/2021

Service Type: Maintenance

Verified Customer

Category: Service

Greatcplace for service

I really enjoy the service I receive from them. I am extremely pleased with sean the service representative. He always makes sure that I receive the best service.

Recommended

KALYN M B. from Pohanka Hyundai responded on 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Joseph H.

Silver Spring, MD

2016 Hyundai Elantra

04/30/2021

Service Type: Repair

Verified Customer

Category: Service

Reliable and Honest Service

There are other Hyundai dealers closer to me but I chose to travel nearly 25 miles on the treacherous Rt. 495 Capitol Beltway to Pohanka Hyundai because of the reputable maintenance qualities. My car now has close to 53,000 miles and I will definitely be back for future services because they are honest.

I am sure that many will agree that having an honest auto maintenance facility is a cherished quality.

The entire dealership is maintained in immaculate condition and the open air waiting area and nearby showroom are extremely comfortable.

Additionally, the service managers who check you in, like Mr. Will J. Bishop, are very knowledgeable and conversant to easily portray whatever issues the car is facing.

Recommended

KALYN M B. from Pohanka Hyundai responded on 05/04/2021 10:02 AM

Employees worked with

Verified Customer

Hyattsville, MD

2021 Hyundai Accent

04/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service & Turnaround Times

See Charles Bivins and Will Bishop for outstanding service.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/19/2021 05:17 AM

Employees worked with

Sheila J.

Fort Washington, MD

2021 Hyundai Tucson

04/12/2021

Service Type: Repair

Verified Customer

Category: Service

Great service

Great reps from sales to service. Comfortable waiting area and convenient location makes Pohanka in Capital Heights a great place to purchase and service your vehicle. I highly recommend it!!

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/12/2021 05:27 AM

Employees worked with

Terri B.

Greater Landover, MD

2013 Hyundai Sonata

03/19/2021

Service Type: Repair

Verified Customer

Category: Service

Mileage Service and Brakes

The service provider was knowledgeable and ensured I was aware of the appropriate service needs.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:16 AM

We appreciate your positive feedback about our business and employees Terri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Tyrone W.

Suitland, MD

2014 Hyundai Equus

03/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

Sean @ Pohanka Hyundai

Sean has always been proactive, understanding and professional about issues I present to him with my vehicle and he addresses my issues with pleasantry and knowledge.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/16/2021 04:40 AM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Employees worked with