CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

RB

Rachel B.

District Heights, MD

2017 Hyundai Elantra

01/09/2020

Service Type: Repair

Verified Customer

Category: Service

Service agents that really listen

I went in for scheduled maintenance but also an issue of a warning icon on my dashboard. I informed the young man at the service desk of my need to prioritize service in accordance with my financial resources.The agent assured me everything would be checked out thoroughly and my concerns would be addressed accordingly. I am happy to say i only needed the scheduled service at no additional expense. And it did not take all day. Thanks.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Rachel. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Letricia W.

Temple Hills, MD

2011 Hyundai Veracruz

01/02/2020

Service Type: Maintenance

Verified Customer

Category: Service

Brake service

I came in on 12/31 to have service done on my brakes. The service technician, Sean Tolson was very helpful in getting me serviced in a timely manner.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2013 Hyundai Equus

01/01/2020

Service Type: Repair

Verified Customer

Category: Service

Repairs

Sean my mechanic was very detailed and helpful during my repair process.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:15 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Marie E.

Oxon Hill, MD

2011 Hyundai Sonata

12/22/2019

Service Type: Repair

Verified Customer

Category: Service

Service Department

Your service representatives (most particularly Sean) are truly concerned about their clients! He always goes above and beyond to ensure that my vehicle is safe and well maintained. He also looks out for future issues.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:10 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KF

Kenneth F.

Clinton, MD

2008 Hyundai Elantra

12/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Survey

great location, right off the beltway

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/24/2019 12:10 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2013 Hyundai Sonata

12/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service

My service advisor Sean at Hyundai in capital heights, MD is the best. Need I say more? He the only one I’m going to if I need any assistance

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:52 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2016 Hyundai Sonata Hybrid

12/12/2019

Service Type: Repair

Verified Customer

Category: Service

Pohanka Service

I'm satisfied with the service I received

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BR

Bernetta R.

Temple Hills, MD

2017 Hyundai Santa Fe Sport

12/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Always Excellent Service!!!

Every time I visit this dealer, I have received excellent service - from purchasing my vehicle to the service. On all but two of my services, my service person has been Sean Tolson. He has always made me feel that I am the only customer that he has, and that he gives me his undivided attention to my questions and service needs. He is ALWAYS very professional! Another time, I got there just about at closing time, and John helped me, even though he was just about to get off. It took about 25 minutes to take care of my problem, which was minor, but he also took the time that was needed and helped relieve the anxiety that I was feeling. A few weeks ago, when the temperature outside dropped dramatically, I came there because my tire pressure had gone down to a very uncomfortable level. After cautiously driving there, a young lady took my car to the back, refilled the missing air in the tires, and returned my car to me, assuring me that everything was a-okay, and it WAS!!! I HAVE NOTHING BAD TO SAY ABOUT POHANKA HYUNDAI!!! Excellent customer service all the way around!!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/06/2019 02:58 PM

WOW Thank you for your wonderful 5 star rating Bernetta, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AP

Angela P.

Washington, DC

2012 Hyundai Tucson

11/30/2019

Service Type: Repair

Verified Customer

Category: Service

Another Satisfied Customer

Routine and regular maintenance completed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/03/2019 03:42 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AC

Archie C.

Washington, DC

2012 Hyundai Equus

11/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Great and always available walk-in service. Service Representative Sean always provides the best customer service.

Recommended

Employees worked with

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

11/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

127,000 plus miles service, oil change

Very friendly

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RW

Ramon W.

Upper Marlboro, MD

2015 Hyundai Sonata

11/22/2019

Service Type: Repair

Verified Customer

Category: Service

The service when you bring your car in for service.

The service whenever you bring your car in for service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Karen P.

Fort Washington, MD

2015 Hyundai Sonata

11/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding Service

Never disappointed when I come in for service. As I continue to say over and over, the Pohanka service team is incredible.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:03 PM

Thank you for giving Will a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2011 Hyundai Genesis

11/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

I have been bringing my car to pohanka Hyundai they have been great for car service needs the service advisor Sean Tolton has been wonderful explaining to me about what is due and why important to repair to keep my car running I recently had my serpentine time belt changed it was worn out thank you for keep me updated with my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:03 PM

Thank you for giving Sean a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MC

Maureen C.

Washington, DC

2013 Hyundai Sonata

11/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service friendly. polite and knowledgeable of vehicles and repairs in repairs, customer servu

some repairs and labor are very expensive.
Customer service from the time I enter the Branch until I pay my bill
Car wash not satisfactory. Can do better at least clean the mats and interior since we're spending lots of money on our vehicle.
The ice cream ran out or discontinued?

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:01 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DA

Dimitri A.

Capitol Heights, MD

2018 Hyundai Sonata

11/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Fixed when the collision place couldn’t

She seems to be in great working order after they got their hands on her.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:15 PM

We appreciate your positive feedback about our business and employees Dimitri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VB

Vincent B.

Fort Washington, MD

2011 Hyundai Sonata

11/08/2019

Service Type: Repair

Verified Customer

Category: Service

Professional

Courteous

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2019 03:17 PM

We appreciate your positive feedback about our business and employees Vincent. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RK

Raymond K.

Washington, DC

2015 Hyundai Santa Fe Sport

10/31/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good service reps.

The service representatives are the best. They are courteous and able to take care of the reason you came in for and make recoomendation about upcoming service needs.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/01/2019 03:47 PM

We appreciate your positive feedback about our business and employees Raymond. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CE

Carl E.

Oxon Hill, MD

2015 Hyundai Genesis

10/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Took care of my car

Sean kept me informed with what was going on with my car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 03:59 PM

We appreciate your positive feedback about our business and employees Carl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KB

Khil'i B.

Bowie, MD

2011 Hyundai Sonata

09/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service as usual

My car wouldn't start and I had to get it towed in. Sean handled the situation and I only had pay my deductible.
Such a consummate professional!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:24 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Khil'i. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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