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SureCritic / Hyundai Dealer / St. Charles Hyundai / CHRISTOPHER LIPE
CL

CHRISTOPHER LIPE

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 reviews)
49

Reviews of CHRISTOPHER LIPE

Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customer Verified Customer
Category: Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2021
Service Type: Repair
Category: Service
Good but takes long for a simple service
They took 2 hrs for an oil exchange and a manufacturer recall with this appointment but never mentioned they will take 2 hours to do it.
One recommendation will be if an appointment is taking this long at least provide a complimentary car wash service. I had my hopes this was one of the reasons of the delay.
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/15/2021 11:09 AM

Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal. 
Please reach out to me personally if you have any further concerns.
Thank you again. 
Respectfully,
Ed Troutman 
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
Verified Customer
O'Fallon, MO
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Oil change
Great service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2020
Service Type: Repair
Category: Service
3 hours for oil change
3 hours for an oil change and that was with an appointment.
Not Recommended
KEVIN M. from St. Charles Hyundai responded on 12/22/2020 12:56 PM

Good Afternoon - Thank you for taking the time to speak with Chris regarding your service experience. We are glad that we were able to work through your concerns and look forward to assisting you in the future! Please do not hesitate to reach out if there is anything else we may assist you with at this time. 

Ed T. from St. Charles Hyundai responded on 12/31/2020 07:27 AM

Mr. Elsenrath,

Thank you so much for taking the time to speak with us and allowing us to resolve your concern. Your 100% satisfaction is our #1 goal and we strive every day to reach that goal.

Please feel free to reach out to me personally if you have any further concerns.

Thank you again.
Respectfully,

Ed Troutman

Ed T. from St. Charles Hyundai responded on 12/31/2020 07:28 AM

Mr. Elsenrath
Thank you for taking our call and allowing us to resolve your concerns. Your 100% satisfaction is our #1 goal and we strive every day to reach that goal.
Please feel free to reach out to me personally if you ever have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Ed T. from St. Charles Hyundai responded on 12/31/2020 07:30 AM

Thank you for allowing us to resolve your concern. Please reach out to me personally if you have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director 
St. Charles Auto

Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Lake Saint Louis, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Excellent assistance with problems
I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
KW
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Kevin W.
Fenton, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Service Taking a Turn for better.
Received email from the Service Manager, Josh Higginbotham and then he called me back and we discussed the problems in 2021. I understand his situation, he is new and it seems like he has or trying to resolve the problems in the service department. If this does result in better customer satisfaction, then I will stay with St, Charles Hyundai, as I really like the rest of the sections.
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Lake Saint Louis, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Excellent assistance with problems
I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Maintenance
6
Category: Service
Normal maintenance and attention to a problem
Hyundai isn’t what it used to be. It’s not easy getting an appointment. Then when you go in they act like you’re not there. They don’t address everything you need done.
JOSHUA H. from St. Charles Hyundai responded on 01/04/2022 07:17 AM

Thank you for taking the time to fill out the survey.  The information from our customers is very important to us, so we can improve on all your future visits with us.  I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you.  Customer experience is my number one goal.  If you could give me a call whenever you get a chance I would really appreciate it.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

KELLY S. from St. Charles Hyundai responded on 01/04/2022 08:51 AM

Thank you so much for talking to me today. I have scheduled your appointment for 10:30 on the 11th to have our dent/ding guy take a look at the ding in your door to see if this is something we can fix for you (based on your description, it should be, but like I said, I can't say for sure until he sees it).  We will also take care of the oil change sticker and service interval on your vehicle.  I appreciate your time and input today and just always feel free to call me with any issues.  Have a great day and a Happy New Year!
Kelly Sullivan
636-278-9150
314-541-2285 (cell)

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
JO
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Johnathan O.
Troy, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2021
verified customer Verified Customer
6
Category: Service
Better customer service
The fact that someone reached out to me after my negative experience, to make sure everything was resolved and taken care of, has made a better impression than my previous review.
Employees worked with
CL
CHRISTOPHER LIPE
JO
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Johnathan O.
Troy, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2021
verified customer Verified Customer
6
Category: Service
Better customer service
The fact that someone reached out to me after my negative experience, to make sure everything was resolved and taken care of, has made a better impression than my previous review.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2021
Service Type: Repair
4
Category: Service
Poor Service Department
Had difficulties getting an appointment, was told it would not be recommended to have my car towed to the facility prior to my appointment which was scheduled 10 days out, from initial break down.
Was not contacted in a timely manner regarding what was wrong with my car.
Was then told my car was complete after I had called to check on it, but still needed to talk to someone regarding - didn’t hear anything back for about 4 hours.
When I went to pick up my car, the battery had not been replaced when that was the first thing that was instructed to be done.
JOSHUA H. from St. Charles Hyundai responded on 12/06/2021 01:34 PM

Thank you for the time on the phone today.  I am sorry about the last experience that you had with us.  We are working hard to make sure those things don't happen and every one of our customers have a 5 star experience.  We appreciate the information so we can better serve you on your future visits.  Feel free and ask for me when you come in.

thank you,
Brad Dean
Service Advisor
St Charles Hyundai

Employees worked with
CL
CHRISTOPHER LIPE
KW
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Kevin W.
Fenton, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Service Taking a Turn for better.
Received email from the Service Manager, Josh Higginbotham and then he called me back and we discussed the problems in 2021. I understand his situation, he is new and it seems like he has or trying to resolve the problems in the service department. If this does result in better customer satisfaction, then I will stay with St, Charles Hyundai, as I really like the rest of the sections.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Maintenance
8
Category: Service
Service fine
I had to wait longer however I did get to talk to my salesman and enjoyed meeting with him discussing new models.
JOSHUA H. from St. Charles Hyundai responded on 01/04/2022 07:15 AM

Thank you for taking the time to fill out the survey.  The information from our customers is very important to us, so we can improve on all your future visits with us.  I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you.  Customer experience is my number one goal.  If you could give me a call whenever you get a chance I would really appreciate it.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Fenton, MO
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Probably my last Hyundai.
Very difficult to get a call back or answers.
Employees worked with
CL
CHRISTOPHER LIPE
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2020 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/17/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
It was ok
The service technician was rude
Employees worked with
CL
CHRISTOPHER LIPE
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer service
I receive excellent service every time I have my car serviced. The technician always gives a through run down of services needed.
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
SB
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Scott B.
Saint Charles, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
verified customer Verified Customer
3
Category: Service
Rescore
They did reach out. 3 stars for that.
Next visit will tell if it's all talk.
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
HC
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Harley C.
Saint Charles, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Performed my needed service on time with my appointment and service was quickly performed. Waiting room was comfortable and clean as were their restrooms.
Employees worked with
CL
CHRISTOPHER LIPE
JC
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Josh C.
Saint Peters, MO
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.
Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai
Service is exceptional.
They were short handed on the date scheduled, causing lengthy delay for pick up.
This is the only time I have experienced this situation.
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
SB
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Scott B.
Saint Charles, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
verified customer Verified Customer
3
Category: Service
Rescore
They did reach out. 3 stars for that.
Next visit will tell if it's all talk.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2021
Service Type: Repair
2
Category: Service
Service advisors stink
Service advisor only has money on mind. Place not like it used to be years ago. Gone down hill and bottomed out.
JOSHUA H. from St. Charles Hyundai responded on 10/01/2021 08:51 AM

Thank you for the time on the phone today.  We really appreciate your business and look forward to helping you with your automotive needs in the future.  We are so sorry that your experience was that bad on your last visit but we will work harder each and every time to make sure that you have a 5 star experience.

Thank you
Brad Dean 
Service Advisor 
St Charles Hyundai
(636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
JC
gravatar
Josh C.
Saint Peters, MO
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
10
Category: Service
Friendly
The workers in the service department were very friendly and helpful throughout the vehicle service appointment. I even took advantage of my wait to window shop my potential next purchase. Great brand and great facility
CHRISTOPHER L. from St. Charles Hyundai responded on 09/29/2021 05:15 PM

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS

Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
Verified Customer
O'Fallon, MO
2013 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible service
Shocked this place is still open
JOSHUA H. from St. Charles Hyundai responded on 09/01/2021 07:50 AM

I am very disappointed in the experience that you received at our dealership.  I would like to talk with you some more on your experience.  Customer experience is my number one goal and with that it appears we have failed you.  Could you give me a call when you get a chance.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai 
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
CC
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Christopher C.
Saint Peters, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/22/2021 02:29 PM

Thank you for you time today.  We will be working on figuring out a solution to your seat problem.  I appreciate the nice things you had to say about our dealership and we look forward to your future business.

thanks,
Josh Higginbotham
Service Manager
(636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
MF
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Mark F.
O Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/24/2021 07:59 AM

My name is Josh and I am the new service manager here at St Charles Hyundai.  I would like to talk with you about your last service visit.  I took a look and it looked like you were overcharged on your last visit.  I would like to talk with you and find a way to make it right.  You do mention in your review that you spoke with the service manager regarding this but I don't believe it was me.  If you could give me a call at your earliest convenience so we can make this right.

thanks
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
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