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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

RW
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Robert W.
Murrieta, CA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We Try Harder
See in review- At the beginning of the questionaire.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2020 03:35 PM

Thank you for the review. Hope you have fantastic holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Upon a recent regular maintenance service visit for my 2017 Hyundai Tucson, I was very impressed with the service received which included a complementary Lyft transport to my home and return to dealership when my vehicle was ready for pick-up.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/17/2020 04:15 PM

Thank you for the great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AH
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Agustin H.
Temecula, CA
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great car, great brand
This my third Hyundai, never let me down. In the future I will look for another one. Carlos service manager has a lot of knowledge and he know me, and my car.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/16/2020 08:17 AM

Thank you for the great 5 star review. Hope you have a fantastic day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AP
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Alfonso P.
Murrieta, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Temecula Hyundai
Awesome service! Lovely staff and clean facility. Will be returning and recommend this dealer for any service needs, THANKS CARLOS! AWESOME SERVICE MANAGER
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:42 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
GM
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Gerald M.
Menifee, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor Steven and Carlos always places the customer first
Best service advisors of any dealership.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:40 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AB
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Alexander B.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Courteous staff. Clean facility. Complimentary car wash.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2020 07:05 AM

Thank you so very much for taking the time to fill out our survey and for the great response of a 5 star rating. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BM
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Brian M.
Hemet, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Ask for Carlos, he will be up front and honest.
start to finish, it was a great experience even though our 3 year old motor had to be replaced.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/13/2020 09:09 AM

Thank you so very much for the fantastic 5 star review. We appreciate you coming in to have the vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TH
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Travis H.
Lake Elsinore, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Showed up happy, left happy!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/07/2020 04:57 PM

Thank you for always being happy. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Valet Service for Oil Change
Valet service is was awesome. Not having to go to the dealer and get the work I needed done was worth it. This service as well as mobile mechanic services by other dealers should be considered more.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/05/2020 12:26 PM

Thank you for the great 5 star review. Hope all is well. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
KG
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Kimberly G.
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reasonably priced and fast
Honest about time estimations. Good appointment availability.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/28/2020 09:20 AM

Thank you for the fantastic 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AS
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Anthony S.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai Rocks Mh Socks Off
Always great customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:16 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BC
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Barbara C.
Warner Springs, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is great and people are helpful and friendly!
We like going to this Temecula
Hyundai dealer always treats us great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:14 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable service, clean facility, friendly, knowledgeable staff
I like knowing my car will be taken well care of.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:14 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Highly Recommend
Honest people, great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/08/2020 10:31 AM

Thank you for the great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
excellent customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/08/2020 09:55 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BT
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Bill T.
Wildomar, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Truly an amazing experience
This is the second time I have brought in my car. The service Dept. Is absolutely amazing.
Caring
Inviting
Make you feel important
Professional
Knowledgeable
Keeps you informed of the status of my car.

They are so fair and honest and I truly think of this dealership Service Dept. as i would with a trusted personal independent mechanic.

Steve Nicholson truly has a serving heart just as Carlos whom I’ve worked closely
with. I’m a sales manager of a large MFG. it’s hard to find a company that has truly exceeded my expectations.
Great Job Hyundai Temecula Service Dept.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2020 07:24 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy process
I would suggest to have a small gazebo/umbrella outside the service area while you wait for your car. It was 102 degrees and no shade anywhere ☀️
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/02/2020 07:56 AM

Thank you so much for the great 5 star review. Hope you are having a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JD
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Jimmie D.
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/31/2020 09:02 AM

Thank you for the perfect 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SI
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Sharon I.
Menifee, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding Service
My most recent service for catalytic converter, brakes and shocks turned into somewhat of a marathon due to unexpected problems.
My service advisor, Carlos Velasco was simply outstanding in the way he communicated with me about how the work was progressing and arranged for a rental vehicle after personally picking me up from my office. I could not have asked for better service and Temecula Hyundai is a much better place with Carlos employed there. I hope the powers that be appreciate him.
Thanks again Carlos for looking after me and making my Genesis run like new again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/31/2020 09:02 AM

Thank you for the perfect 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LO
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Lori O.
Temecula, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ac fixed
They were fast and knowledgable!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/25/2020 10:58 AM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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