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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

MS
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Mary S.
Washington, DC
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Satisfied
I’m always pleased with the job Hyundai does with my vehicle. It is not cheap but the service is worth it. My service advisor Is always helpful.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/30/2019 05:24 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and the very kind comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RA
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Rashid A.
Beltsville, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
College Park Hyundai Rocks
What makes CP Hyundai great is the willingness of the people who work there to provide the best possible service and please their customers.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/30/2019 05:29 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your very kind comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
College Park, MD
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent , professional service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/30/2019 05:31 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MK
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Martin K.
Lanham, MD
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The workers make it great
Kono m
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/01/2019 03:40 PM

Thank you for taking the time to complete the survey. I would like to speak with you personally to find out what we can do to earn a 5 Star rating. I look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
FD
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Fisseha D.
Beltsville, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/22/2019 07:01 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2019 Hyundai Santa Fe X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/20/2019 06:16 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LS
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Laverne S.
Greenbelt, MD
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
My service rep, Donnell, was upfront and honest about recommended services. Much appreciated.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/20/2019 06:17 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments about Donnell made his day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TB
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Timothy B.
Laurel, MD
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hi,
Hi,

Overall the staff is great and they know me. They deserve a high rating cause each time I come to have my vehicle service, I never been told you need this or that outside of the real reason I came in.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/16/2019 12:46 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating. We also love the comment, which is as much a reflection on our great staff as it is of the great quality of your SantaFe! 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MS
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Michael S.
Beltsville, MD
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3ck5481
Good for my friends and family
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/16/2019 01:48 PM

Thank you for taking the time to complete the survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Capitol Heights, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the staff
the staff is great!!!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/16/2019 01:59 PM

Thank you for taking the time to complete the survey. We appreciate the comments and the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficiency
Satisfied Customer!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/14/2019 05:41 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Knowable about parts and repairs
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/14/2019 05:50 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Positive Experience
Donnell Brown is very professional, knowledgeable and helpful!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/12/2019 02:08 PM

Than you for taking the time to complete the survey. We appreciate the 5 Star rating and the comments really made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DY
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Diltata Y.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Diltata
They are humble and efficient

But the problem is my gas gauge is still not functional
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/11/2019 05:37 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MJ
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Melanie J.
Silver Spring, MD
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Thank you
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/05/2019 03:39 PM

WE appreciate you taking the time to complete the survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CP
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Carl P.
Riverdale, MD
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Very friendly and great customer service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/05/2019 03:24 PM

Thanks for taking the time to complete the survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Always friendly and.make.good recommendations.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/05/2019 03:23 PM

Thank you for taking the time to complete the survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SH
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Sabrina H.
District Heights, MD
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication needs improving.
I won’t be returning as a customer.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/02/2019 12:44 PM

Thank you for taking the time to complete the survey. I am Michael Goldberg, Service Manager at College Park Hyundai. I will be reaching out to you personally to get some details so I can use the information to coach and train our staff and resolve any issue that may need attention. I look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TW
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Tracy W.
Silver Spring, MD
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
verified customerVerified Customer
Category: Service
Rescore
issue resolved
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JA
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Joke A.
Silver Spring, MD
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Adebayo
N/A
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/30/2019 06:19 PM

Thank you for taking the time to complete the survey. I am Michael Goldberg, Service Manager at College Park Hyundai. I will be reaching out to you personally to get some details so I can use the information to coach and train our staff and resolve any issue that may need attention. I look forward to working with you.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
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