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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

WB
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Wayne B.
Richmond, VA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous service
Clean and comfortable place. Sales staff are great, service, parts, and cashiers need work!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/11/2018 12:52 PM

Thank you for your review!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extended hours to 4.30pm
There's room for improvement in the area of scheduling an appointment. I had to take off work because I need to service my car. The lady on the phone insisted that the latest time is 3pm. I told her I close from work at 3.30pm and she said sorry that's the last spot available. That don't sound customer friendly
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/07/2018 01:17 PM

Thank you for your feedback.  We will work towards adding additional staff to accommodate later appointments.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
GA
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Gail A.
Washington, DC
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!
Location was easy to get to and the employees were friendly & knowledgeable!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/15/2018 05:51 AM

Thank you very much for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Takoma Park, MD
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Decent service
I got two recall repairs done free of charge & it didn't take too long. Online Scheduling was great as well. After the repairs the technician gave me a detailed list of items that should be taken care of at my next tuneup, which was helpful. He told me the estimated prices of each item, but didn't pressure me into having them done there.

The waiting area is very nice, though I wish they would mute the TV. While I was waiting for my car, I got a text from the sales department trying to sell me a new Hyundai, which I found very annoying and intrusive. I had one other experience with the sales department before I bought my Hyundai, and that wasn't good either. The service department is great, but the salespeople seem very smarmy and capitalistic, which is why I didn't buy my car from them.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/17/2018 11:04 AM

Thank you for your feedback.  I am very sorry about your poor experience with our sales team.  Mike Goldberg, Service Manager will be in contact to make sure that you are comfortable returning in the future for service.  We appreciate the opportunity to improve!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
ER
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Eunice R.
Greenbelt, MD
2006 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Acceptable
ThoughThough busy with the holiday rush. They took time to be friendly.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/13/2018 05:08 AM

We really appreciate your review - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Laurel, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Average
The customer service was good. The facility was average.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/30/2017 09:04 AM

We really appreciate your review.  Mike Goldberg, Service Manager will be in contact to discuss your experience in more detail. Happy New Year!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Laurel, MD
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Too long of service time
Great place , but terrible at service times . I probably waited abt an hour and a half before my car was even put into the garage . That’s unacceptable !
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/21/2017 06:18 AM

Please allow me to apologize for the amount of time it took to service your vehicle.  Please know that we will use the feedback that you have provided to improve.  Thank you

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LT
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Louise T.
Washington, DC
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
service
I was treated well and the service was great.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/18/2017 09:54 AM

Thank you very much for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Good service but I always have to spend 2-3 hours before I can leave even with a appointment.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 10/30/2017 05:44 AM

Thank you for your review and feedback.  We are adding to our staff to make sure that we service your vehicle in a timely manner. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Springfield, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2017
verified customer Verified Customer
Category: Service
Manager helped smooth over 4-hour wait situation
Following my 2-star review, the manager of College Park Hyundai called to apologize for the wait time and offer a credit to help make up for the lost time. I'm impressed with the follow-up and decision-making that seems to be happening behind the scenes to improve this location's customer service and management.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EB
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Eric B.
Silver Spring, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2017
verified customer Verified Customer
Category: Service
It was their own computer that went wrong come on guys
Good quality service in awesome Parts Department
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Donnell was personable yet professional. He kept us informed step of the way.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/22/2017 06:21 AM

Your kind review of Donnell is really appreciated - thank you!!
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Allen P.
Lanham, MD
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customer Verified Customer
10
Category: Service
Comfortable working with Mr Donnell and Ms Woods
Re-doing review because I used a review survey from a different visit... other than April 7, 2022
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JD
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Jacqueline D.
Silver Spring, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Great
All was just perfect ?
Melodie W. from College Park Hyundai responded on 04/06/2022 07:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Adama P.
Adelphi, MD
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.
I bought my car at the same location and my car had been serviced by the same location since 2011.
Christopher H. from College Park Hyundai responded on 02/26/2022 05:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CH
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Charles H.
Bladensburg, MD
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Maintenance for my vehicle
The wait was a little to long, but otherwise my experience was very old.
Christopher H. from College Park Hyundai responded on 02/11/2022 07:02 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Exceptionally great service...this is the place for my Hyundai.
Melodie W. from College Park Hyundai responded on 02/03/2022 02:17 PM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WM
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Walter M.
Riverdale, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai service
As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai
Christopher H. from College Park Hyundai responded on 02/01/2022 01:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HM
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Hannah M.
Laurel, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Head light bulbs replacements
Impressed
Melodie W. from College Park Hyundai responded on 01/22/2022 11:45 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
PC
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Pedro C.
Silver Spring, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick
Good people and love doing their job
Christopher H. from College Park Hyundai responded on 01/13/2022 11:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
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