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SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
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DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Front end Alignment
Did as I asked and did it well.
Recommended
Bob R. from St. Charles Hyundai responded on 08/06/2018 11:15 AM

Thanks for the great survey ! we look forward to your next service with us ! ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Very happy with service!!!
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 08/02/2018 10:12 AM

Thank you so much for the amazing review! We really do appreciate it and hope to see you again for your next visit! Thank you.

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
These gentlemen are always courteous with their customers. I will always service my vehicle here.
Recommended
Bob R. from St. Charles Hyundai responded on 07/11/2018 04:57 AM

Thanks for the great review ! also thank you for our long term relationship,i greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
O Fallon, MO
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Working with Kyle was great. The team at St. Charles Hyundai was able to work around a hectic schedule and quickly located and resolved the issues with the vehicle.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 07/07/2018 07:15 AM

Thank you very much for the amazing review and kind words! We will keep up the great work and always get everything taken care of in a timely manor. We hope to see you again for your next service visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
JP
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Jeffery P.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Bob at St. Charles Hyundai is fantastic!
The service department at St. Charles Hyundai is always excellent! Especially Bob! He always takes car of our vehicle and we never have to worry about the service. He's very friendly, knowledgeable, patient and explains everything.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:00 PM

Thank You for the glowing review of our service department and Bob. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
EXTENDED WARRANY but mileage limitation
Overall, we had a stellar visit to the dealer but I was disappointed to learn that a warrantee we were told about actually had a mileage limitation. So after the initial diagnostic we were told it would be a few hundred dollars but kudos to the service manager who gave us a bit of a discount because of the miss information received initially!
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 05:32 AM

Thanks for service with us it is greatly appreciated ! we will always give you the best service and quality repiars each visit ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
O Fallon, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very provessional
At St. Charles Hyundai, I know that the repairs will be done thoroughly, done honestly, & done right ! It might cost a little more, but it's well-
worth it !!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/23/2018 05:17 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
MS
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Maurice S.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
In & Out of There - Quick Oil Change & Rear Brake Replacement
Went in for an oil & filter change with lube. Tech performed that service and during the multiple point inspection relatively quickly determined that rear brakes were down to 2mm (?) and in need of replacement. Rear brake pads were replaced - total time spent at the dealership was around 1-1/2 hrs or so.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 06/15/2018 01:21 PM

Thank you for the amazing review! We really do appreciate it. We always want to respect our customers time but also get the job done right. We really do appreciate the great feedback and hope to see you again for your next visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
SJ
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Shirley J.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recent service visit
Everyone , from the person answering the phone , the service people and sales people are always friendly and genuinely interested in making the service visit a pleasant experience.
Recommended
Bob R. from St. Charles Hyundai responded on 06/13/2018 09:21 AM

Thanks for the excellant survey ! we are happy to always make each visit and pleasant as possible.we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
AL
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Aaron L.
Wentzville, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
Perfect as usual
Recommended
Bob R. from St. Charles Hyundai responded on 06/05/2018 09:48 AM

Thanks for the amazing review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and convienent
My service was two recalls so it was virtually painless. Friendly people and close to home. There was no charge so that made the visit even better.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/04/2018 04:53 AM

Thank you for the positive feedback. We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
Verified Customer
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The main reason I keep coming back to St Charles Hyundai service department is the excellent service. All the service staff have always been nothing but professional. The one service technician who stands out and should be the example for all service technicians is Brad Dean. Brad has taken care of all my maintenance and records for my 2011 Sonata which now has 240K miles and still going strong. Brad was also one of the main deciding factors when I decided to purchase a 2017 Sonata last year, which will also be having all service performed St Charles Hyundai.
Recommended
Brad D. from St. Charles Hyundai responded on 05/31/2018 06:21 AM

Thank you for the awesome survey on your recent visit with our service department. Glad i can always keep you and your Hyundai happy and running strong.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service staff.
I get my car serviced here because the employees are friendly and I believe they are honest. I am never told I need additional repairs to my car. They usually say that everything checks out fine. I continue to buy Hyundai vehicles because I want to use this service department.
Recommended
Brad D. from St. Charles Hyundai responded on 05/29/2018 09:14 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
LS
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Lynn S.
Saint Louis, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Did good job
Completed in a timely fashion
Recommended
Bob R. from St. Charles Hyundai responded on 05/29/2018 05:44 AM

Thanks for the positive review! Please let me know how I can make your next service visit with us a 5 star experience ,Thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Wentzville, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
I like the staff!
I believe the dealership does a great job meeting all their customers needs.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 05/21/2018 01:18 PM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
LZ
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Linda Z.
Saint Peters, MO
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I always get above-average service.
Everyone is always professional and courteous. The only hiccup was when I had to come back to have my car inspection b/c the computer went down and they didn't take it to the other shop to perform the inspection, like they did the second time I took my car in.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 05/18/2018 01:50 PM

Thank you for the feedback and the good survey. We did attempt at our other store the first time but there was an issue as well, but we are glad that we were able to resolve it for you! Thank you and hope we see you again for your next visit!

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Did a great job fixing my car when it overheated on the road
I had a radiator hose get a hole and I had to have the car towed to the dealership. They gave me a courtesy car to use for the day and were able to fix it that day. They also told me that work that Dobb's told me was needed to pass inspection was not needed and not to have it done.
Recommended
Bob R. from St. Charles Hyundai responded on 05/15/2018 06:12 AM

Thanks for the great review! It was our pleasure to get you back on the road again quick and safe! We look forward to your next service with us!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
GF
gravatar
Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service and repair
Convenient, competency and courteous service!
Recommended
Brad D. from St. Charles Hyundai responded on 04/25/2018 08:58 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
TC
gravatar
Theresa C.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always friendly and helpful
Always friendly and helpful
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/19/2018 10:00 AM

Thank you for the positive feedback on your recent service visit. We appreciate you business and look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
DF
gravatar
Dennis F.
Saint Louis, MO
2002 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, accurate, friendly service on 2002 Hyundai Accent
Chris Johnson, my Service Advisor for many years, and the service team at St. Charles Hyundai, again produced fast, accurate, and friendly service when they performed a complete rear brake service on my 2002 Hyundai Accent. As always, I was very pleased with the quality of the work. Chris has always answered all of my questions and has always explained every detail of the work that had to be done - there never were any surprises. That is the reason that I have always had my 3 Hyundai's serviced at St Charles Hyundai since 2002 and plan to continue using their services.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/18/2018 05:18 AM

Thank you for the great feedback on your recent visit! It is my pleasure to assist you with your vehicles. If there is anything else you need please let me know.

Thanks again!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
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