DV

DONNIE VO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Verified Customer
Montebello, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Time
Took longer than what was told
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2020 08:32 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
❤️
Excellent service!
Recommended

KK
gravatar
Kyung K.
Placentia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
kind
It is great service in terms of kindness and fast management.
Recommended
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
The service quality you can expect from a dealer who values good car care.
Recommended
Employees worked with

Verified Customer
Stanton, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
helpful, nice, good service, good price and good deal.
HELPFUL, NICE , GOOD SERVICE, GOOD PRICE. TODAY THE AUTOMATE CLEANING IS GOOD
Recommended

SC
gravatar
Susie C.
Monterey Park, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time inspection
Everything was satisfactory
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:03 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:04 PM

I meant to say NEXT time we will work harder to get 5 stars from you. ^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
Stanton, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
helpful, nice, good service, good price and good deal.
HELPFUL, NICE , GOOD SERVICE, GOOD PRICE. TODAY THE AUTOMATE CLEANING IS GOOD
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2020
Service Type: Maintenance
Category: Service
helpful, nice, good service, good price and good deal.
Every service is good except the automate car cleaning is not satisfied , it's still dirty and not completely finished job.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/17/2020 02:03 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.
Javer will contact you soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:02 PM

We appreciate the re scoring.  Please accept my sincere apology for the inconvenience we caused...
Thanks again for taking your time and do the re scoring.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

MG
gravatar
Malida G.
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
QUICK AND EZ
quick service and very professional.
Recommended

SL
gravatar
Sylvia L.
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service and great job.
They were so nice to me and I got great advice service
Recommended

VM
gravatar
Victor M.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and professional
Thank you Christina you were very nice professional and helpful oh and very Thorough and fast

Thank you for your help
Recommended
Employees worked with

Verified Customer
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Servicr
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:00 AM

Your feedback is very valuable to our dealership.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

WW
gravatar
Wei W.
Rowland Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
I was there Saturday around 2:30 because my battery dies. A lady help me at first, she said she couldn’t help me because they are wrapping up for closing but they close at 4.. So she ask me to leave the car there. Then she found another person to check me in because she need to leave. I’m glad he helped me because he was fast and professional, and he told me if it’s just a battery I can just wait and he will do it for me real quick. I was there for about 30 min it was completed. Saved me a Uber fee and time back on Monday.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 12:42 PM

We are so glad to hear that your experience here was a positive one. And I am happy to see you have the battery replaced.  I remember you had problems with the battery keeps dying....
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

CA
gravatar
Carlos A.
Baldwin Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, friendly, efficient service
No hassles, knowledgeable service agents. It's fast, friendly and I've never had any negative issues. Keep up the good work.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:42 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
Rowland Hghts, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No pressure
I appreciated the fact that my car was serviced and I wasn't pushed into another service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/16/2020 03:54 PM

Your feedback is very valuable to our dealership.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

HL
gravatar
Hae L.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very kindly explain
Harry Lee
Recommended

CK
gravatar
Celestina K.
Monterey Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Great staff , lounge was clean and comfortable.
Recommended

KE
gravatar
Kristine E.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great business
I always have someone help me and are very nice. They always inform me what needs to get done and take good care of me?
Recommended
Employees worked with

Verified Customer
El Monte, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Always helpful and friendly
Recommended

JR
gravatar
Jason R.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
You guys are AWESOME!
The way you guys treat customer is so professional and Great.
Recommended

AG
gravatar
Adrian G.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service as usual
The employees are really friendly and helpful which makes my visits quick and satisfying
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.