DV

DONNIE VO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

FM
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Frank M.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Immediate service and met timeframe committment. I like that!! Frank M
Great explanation on time to complete my service and met their comment. Way to go Service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:51 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

RV
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Robert V.
Monterey Park, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication
They know what I need and they get it done
Recommended

AO
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Alfonso O.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Very good ?
Recommended
Employees worked with

Verified Customer
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata Owner
Very kind, helpful and courteous service. I live in Glendora where we have a Hyundai dealer but drive out of my way because it's serves is so much more Superior at Puente Hills.
Recommended
Employees worked with

JB
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Jung B.
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & kindly
They was very kind to me.
finished work quickly.
Recommended

Verified Customer
Placentia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
First, Excellent customer service!
I had a problem with my gas meter and they did a great job! I am very satisfied with the service.
Recommended
Employees worked with

AM
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Anissa M.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Very helpful and not pushy
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:53 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you
Thank you for the great help.
Recommended
Employees worked with

OM
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Olivia M.
Monterey Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I am very pleased with the service done on my Santa Fe. My service representative, Javier, was excellent, and he kept me informed on what was being done. Everything was explained to me. The price was reasonable and I am very pleased.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
It’s always a pleasure taking my car in for any service.
Everyone is so nice and accommodating.
Recommended

CM
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Christy M.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Courteous service and competitive prices.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

DP
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Donghwan P.
Brea, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
My service advisor is really good and fast and make thing right.
thank you
Recommended

LM
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Lisa M.
Hacienda Heights, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are organized
They do a good job on customer service
Recommended

Verified Customer
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Center - Oil Change
The individuals behind the desk at the service center were extremely helpful and kind. I walked up, they asked me what I needed, and then they provided the service. It was quick and painless.
Recommended

DT
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David T.
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
My service rep have me professional and courteous atention
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:40 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

WY
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Woon Y.
Los Angeles, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great services
Service manager named Sean Kim provided a great service to us.
He got a proficient knowledge on car service.
He knows what customer satisfaction is.
In addition, his team members did great job!
They all were very kind and considerate.
Recommended

Verified Customer
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Everyone is amazing
Recommended

JL
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Juan L.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a great experience
The staff is always incredibly helpful and keep you updated throughout your cars process.
Recommended

MW
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Michael W.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Michael
Overall staff and service
Recommended
Employees worked with

MT
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Michael T.
Cty Of Cmmrce, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The Customer Service Is great. Wendy Calderon was an amazing help at the service drive. Everyone was really friendly and polite. Great atmosphere at Puente Hills.
Puente Hills Hyundai is a great facility with amazing and helpful people and I will definitely go back.
I don't think I would recommend the Vehicle I got to any of my family or friends though,
as it is very unsafe. The car hesitates on take off as well as sputters like it wants to turn off. I have almost been
in a couple accidents because of that. If I would have known the car was going to do that I would of never
purchased it. I am very disappointed and fearful for my family in this vehicle. I almost want to contact Hyundai to see what can be done.
On the upside Puente Hills Hyundai is trying everything they can to help me out.
I like Hyundai's I just wouldn't recommend the Elantra Sport Turbo very unsafe.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:32 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here at service was a positive one. Wendy will love this review.

I feel bad that you are not completely happy with your Elantra....  Please let me know if there is anything I can do for you to like your car again.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
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