Business Solutions
English Español
SureCritic / Hyundai Dealer / Holler Hyundai / EARL Ostreicher
EO

EARL Ostreicher

Service Advisor
Holler Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(810 reviews)
78

Reviews of EARL Ostreicher

ET
gravatar
Evelyn T.
Orlando, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Customer service TY is a great rep.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/06/2021 02:23 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Orlando, FL
2012 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
They are always trying to 'upsell' additional 'service' items.
We had to take the car in for warranty service, as usual the dealership service people tried to upsell some additional service items --- a rear wheel alignment at this visit -- their 'sensors' indicated a rear wheel out of alignment based upon the 2 seconds the tire spent on it before we pulled the car forward.
Not Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/22/2021 03:02 AM

Dear Mr. Mcculloch,
         My apology that we fell short of meeting your expectations on your recent visit to my service department. your observations are correct! The service drive, building layout is challenging. We recognized this a long time ago and we are building a new state of the art facility begining in the fall. The new facilty will have all the amenities including the alignment checking machine. We made a considerably large investment in that equipment to provide a complimentry alignment check for our valued customers. this equipment uses 40 laser mesurments to check a vehicles alignment, in addition it takes a high definition video of the vehicle from all angles upon the vehicles arrival to show damage that exists (if any) prior to arrival to our dealership thus reducing expense for false damage claims. We absolutly present additional needed or recomended services based on mileage intervals, condition of tires, alignment, etc. We are in a damned if i do, damned if i dont situation here. If we dont tell our guests about a service or condition we find we can put ourselves in a liable situation, or worse put a guest in a potentially dangerous situation. We simply present our findings and it is always our customers option whether or not the service is performed. I hope you will reconsider the thought of looking elswhere for service! You are a valued customer and i would love to retain you! Your advisor for this visit was Ty. This survey is very important to him. Most of your concerns are things he has no control over. (building, process, etc.) I hope you will reconsider your score for his sake. May I reach out to you to discuss this? I appreciate your consideration.
Sincere Regards,

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
PB
gravatar
Patricia B.
Oviedo, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional, ability to answer my questions or concerns and very thorough.
The service consultant, Ty Ostreicher has been excellent in all my interactions with him over the years. He has been very thorough, and very helpful on in all instances. I truly appreciate his expertise , demeanor, honesty and professionalism. He's the best!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/11/2021 02:40 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
CW
gravatar
Charles W.
Winter Park, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ty O — excellent service! I’ll be back.
Wonderful and always reliable service. Goes a long way!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/09/2021 06:46 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
DB
gravatar
De B.
Winter Garden, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service
This place is amazing, from sales to maintenance! Love the work Ty does. Really gives us 100% satisfaction to be part of the Hyundai Family!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/09/2021 04:12 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
IT
gravatar
Isaac T.
Altamonte Springs, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
No issues at all.
Thanks ty!!!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/09/2021 04:12 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
AG
gravatar
Armand G.
Altamonte Springs, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr. Ty Ostreicher, he is the best
I and so happy for the hole teen, is exelent experoience
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/09/2021 04:04 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Orlando, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The Rep makes the difference!!!
Ty puts the cherry on top!!!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/14/2021 03:06 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Oviedo, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ty provided great service.
Ty was excellent with his customer service. Thank you.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/29/2021 02:30 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
JS
gravatar
Jewanlall S.
Orlando, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great people and great service
Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/27/2021 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
CA
gravatar
Carlos A.
Oviedo, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service on short notice
We had an engine light come on and the owner’s manual says we shouldn’t drive when that happens. I called Holler Honda service and they were booked but offered to work around their appoint,WNT’s if I dropped it off. Turned out to be a bad gas cap so it was done the same day and we also got scheduled service out of the way. Nice!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/27/2021 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Winter Springs, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Our service assistant is the best
Ty Ostreicher is a wonderful service assistant. He is the epitome of excellence in customer service.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/26/2021 03:23 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
HJ
gravatar
Helen J.
Orlando, FL
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Holler Hyundai always goes above and beyond.
After getting a flat tire on my way home from a 12 night shift, I got the spare on and drove to Holler Hyundai.
From start to finish, they were upfront with pricing and we’re knowledgeable about my needs. Kept me informed and it was actually cheaper than quoted.
Will always go to Holler Hyundai.
Ty in service was exceptional! Definitely went above and beyond.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/21/2021 12:54 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Orlando, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Category: Service
Very quick personal attention and service
My previous complaint, was about the sticker that goes on your windshield after an oil change was performed.
Come to find out, the service that was done, was the car makers recall, involving to fix the anti- lock brakes. In which that was completed.
I was wrong about an oil change being performed.
However we called the dealership up. They looked over their paperwork and confirmed the only order was for the recall.
We let them know that the PC chip was telling us it was time for the oil change, days after the recall visit.
They took care of us, specially! Gave us a thorough oil change, the correct sticker on windshield and reset the computer chip.
Recommended
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Orlando, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Category: Service
Very quick personal attention and service
My previous complaint, was about the sticker that goes on your windshield after an oil change was performed.
Come to find out, the service that was done, was the car makers recall, involving to fix the anti- lock brakes. In which that was completed.
I was wrong about an oil change being performed.
However we called the dealership up. They looked over their paperwork and confirmed the only order was for the recall.
We let them know that the PC chip was telling us it was time for the oil change, days after the recall visit.
They took care of us, specially! Gave us a thorough oil change, the correct sticker on windshield and reset the computer chip.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2021
Service Type: Repair
Category: Service
It's a clean place
2 little details of the oil change was forgotten to be carried out.
Not Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/19/2021 02:29 AM

Thank you for your feed back

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
TONY L., Service Manager from Holler Hyundai responded on 04/21/2021 12:55 PM

THANK YOU!!!

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Oviedo, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ty O. makes it great
Ty O. is the best employee. I have known him a very long time.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 04/13/2021 04:36 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Lake Mary, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The people
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/25/2021 04:24 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
LJ
gravatar
Lawrence J.
Orlando, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Team
Ty is great to deal with. Keeps me informed while my car is being serviced and I appreciate his willingness to answer any of my service questions.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/18/2021 04:07 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
MP
gravatar
Margarita P.
Winter Springs, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent as always
Ty has provided my family and myself with nothing short of excellent service for many years
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/17/2021 11:19 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Verified Customer
Casselberry, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Ty in service is always courteous, professional and helpful. He always takes the time to answer any questions I have regardless of how busy he may be.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/15/2021 06:20 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employees worked with
EO
EARL Ostreicher
Service Advisor
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.