FRANK ELLIS

Thank you for taking the time to fill out the survey.  I am sorry to hear that our scheduling department did not make sure that the parts were here before scheduling the appointment.  We are eliminating out scheduling department because of the issues like this.  I would like to talk to you in more detail on this and find a way to make it up to you for your inconvenience.  My direct line is below.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

Thank you for reaching back out to me.  Again, I apologize for the inconvenience and I will personally make sure it is resolved on your next visit.  Just make sure to see me when you come in for your appointment on the 9th.  If you need anything else or have any other questions please feel free and reach out to me.

Thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Thank you for the completion of the survey and have gone to measures to involve the cleanliness of the vehicles when returned to all workers. My contact information is below and I would be more than happy to wash and vacuum the vehicle. Thank you very much. 

We do apologize about the inconvenience. Our service manager will be in contact to go over our most recent service with us to resolve our issue at hand. Feel free to contact me at any of the contacts listed below I would be more than happy to go over our service. Thank you. 

We apologize for the inconvenience for the missing bolts. We will be sure to review our process with the technician.

Thanks for the great survey ! we look forward to many more years of great service for you and your vehicle ! thanks

We apologize for the inconvenience. We will be in contact to get the issues resolved.

Thank you for the feedback on your recent service visit. We would like for you to mention that your check engine light was on prior to us replacing your fuel tank and that we tried to diagnose the light but our computer would not communicate to your vehicle. You declined the diagnosis. Please let us know if there is anything else we can do for you.

Thank you for the perfect five star survey on your recent service with our dealership. Hope to see you soon for your next routine service with us!

Thank you!

Thank you for your time and review ! i have noted your account to have courtesy wash and vacumn done on each future visit.i do apologize for the oversight and greatly appreciate your business !

Thank you for taking the time to review your last service visit. We apologize for the mix up during your recent experience. We look forward to see you on your next visit so we can make your next visit a 5 star visit.

We appologize that we could not find any further problems than the broken shifter that was replaced. When rechecked the shifter for you it was functioning normally. We very thourghoghly checked the shifter and the related systems and found no faults. If you have any trouble with the shifter please let us know. We appreciate your business.

Thank you for your business !it is very much appreciated ! thanks also for your time to resolve your concerns on your prior servive and please know i am here to make your service experience the best possible .

Nancy I am very sorry for your inconvience at that time and I was not here to help,but I am very pleased we have you back on the road safe again.Your business is very much appreciated. And thanks again for the time to resolve concern.

Jed,
We are very sorry that we could not get the damage to your paint covered under the vehicles warranty per Hyundai’s policy. When you brought your Genesis Coupe in for service, the turbocharger was functioning normally so there was not anything that needed to be replaced. We even contacted Hyundai's tech support to confirm this. Your car is under warranty for a great deal longer if a failure does occur we would be more than happy to facilitate any repairs needed under that warranty.

We appologize for the misunderstanding regarding the coverage on your air filter. We will in the future be more clear about which services are covered by your service contracts. Let us know what we can do to make it right.

Thank you for the great five star survey!