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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

BC
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Bianca C.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
First time having a good experience at the service center.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/05/2019 03:04 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Not bad
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/04/2019 07:32 AM

thank you for taking the time to complete this 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
EG
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Edgar G.
New Bedford, MA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Really good service
And customer service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/31/2019 04:01 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JN
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Januario N.
Fall River, MA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great work
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/31/2019 04:01 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MF
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Maureen F.
Fall River, MA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always take me without an appointment. Friendly staff and quick.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/31/2019 04:00 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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Verified Customer
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The best
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/31/2019 04:00 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DT
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Douglas T.
Pascoag, RI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
U shouldn't make people submit a review every time they have work done. Make it quick and simple. Not everyone is comfortable writing reviews. U have a great dealership. I don't think I need to tell u this every time. If there's something I don't like or agree with, I will let u know. I don't like that I can't submit this survey without a review. Next time I won't b doin this survey. Just lettin u know. No hard feelings I hope. Just a simple yes or no or ratings survey will do.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/31/2019 03:59 PM

thank you for the 5 star review. i would like to apologize for the repeated surveys, they are sent by hyundai motor company not empire hyundai. we do appreciate you taking the time to complete them. the manufacture rates the dealer and your service advisor with the results. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SS
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Susan S.
Fall River, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, really helpful staff.
Everytime I go, I am immediately greeted and made to feel at home. There is a detailed discussion of the services needed and at times recommended. The estimated time is generally right on. The person assigned for my case is warm, helpful, keeps me informed ..this visit I had Frank, he is super! I have been extremely satisfied at every visit.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/28/2019 02:45 PM

thank you for the 5 star review. we look forward to providing your vehicle service needs. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty
Still wondering about my tires when I bought the car brand new and no one can give me an answer as to why they didn't even last 25,000 miles.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/28/2019 02:44 PM

i would like to apologize for the poor service experience frank provided. our goal is to provide every customer with a 5 star service experience. please contact jeff white to discuss your concern with your tire life.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AG
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Annmarie G.
Bristol, RI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
:)
Service was quick, friendly and convenient, thanks Hyundai!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/25/2019 02:12 PM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KN
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Kailee N.
Fairhaven, MA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do their job correctly
Good job yet again
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/24/2019 05:23 AM

thank you for the 5 star review and for choosing empire hyundai for your vehicle needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Prompt Service
I will continue to have my car serviced here and will purchase my third vehicle here because of the attention and care of the service department...always prompt, attentive, professional and personal.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/24/2019 05:22 AM

thank you for the 5 star review and for allowing empire hyundai to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JD
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Julia D.
East Wareham, MA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Frank was awesome
The service associate Frank was great. Did a good job to make sure I was in and out and did his best.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/24/2019 05:20 AM

thank you for the 5 star review. we appreciate the positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CB
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Cindy B.
Fall River, MA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
I called for an appt and got one right away. frank is always on top of the things that need to be done and always gets it done ASAP.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/21/2019 02:19 PM

thank you for the 5 star review and allowing us to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AS
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August S.
Fall River, MA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service people are great
Frank did a awesome job on my vehicle and done in a great speedy time. He checked all the items I told him about n fixed them. So very happy with the service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/18/2019 10:22 AM

thank you for the 5 star review. we look forward to providing you service in the future 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/17/2019 09:47 AM

our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank, your advisor could have done to achieve this 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
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Vallerie M.
Bristol, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Hyundai Service!
They are always professional, informative, and prompt. You really feel like they know what's going on with your car, know when things need to get done, etc. It makes the whole car-owning thing very un-stressful.

I do have one complaint: I went in for an oil change, and was told it was time for my 30,000 tune up. It cost me
$500.

I believe that all the things they did were necessary, but I talked with my parents about what was done and they said they get their car work done by a mechanic - not at a dealer - and have never paid near that much.

So I'm going to shop a mechanic to see if I can have the next tune up done for cheaper.

But I will continue to go to Hyundai for oil changes and I will probably get a Hyundai again in the future, because I think it's a good brand.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/16/2019 04:02 PM

thank you for the 5 star review. proper maintenance increases the longevity of your vehicle and the value. anyone can cut corners and increase your chance of premature failure. our goal is to provide the needed service to allow for a positive owner experience. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Taunton, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very satisfied with the service and customer service
Satisfied with the service and easy to get an appointment, however I may go elsewhere. More expensive that other places for the same service received.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/16/2019 03:56 PM

thank you for the 5 star review. we use only factory certified parts and factory trained technicians. we would like to continue to provide you with quality service to your vehicle, cheaper parts and untrained technicians that don't know the product is no value.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast and friendly service
Fast and friendly service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/16/2019 03:49 PM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CS
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Carol S.
Westport, MA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service team!
Many thanks to the Service Members (Jeff and Frank) and the mechanics for taking great care of my Santa Fe. Dropped it off for service and they took great care of my vehicle!
Best service team I have ever had the pleasure to know. Keep up the great work! I hope that the Corporate Office at Hyundai recognizes what a great team you are!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/14/2019 12:44 PM

thank you for the 5 star review and positive comments we look forward to servicing your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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