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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

PF
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Patricia F.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Geat Service
Every time I go and get my car serviced I get great service the men and women are very knowledgeable and help me get in and get out in a speedy fashion.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/08/2019 03:17 PM

thank you for the 5 star review and allowing empire hyundai to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LP
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Lori P.
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jeff white and Frank in Service
Wouldn’t trust anyone else but these two when I need service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/08/2019 03:16 PM

thank you for the 5 star review and positive comments

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Bristol, RI
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I brought my car in for service recently for an oil change. There were a couple of other things that they found that needed to be replaced. They were great about getting those done while I was there so I wouldn't have to go back. They are a great service department.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/08/2019 03:03 PM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MG
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Mark G.
Fall River, MA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Very Best
From the moment someone answered the service dept phone to picking up my car after the work was completed, I received the very best customer service , exceeding my expectations. Every person I came in contact with was very accommodating, professional , and friendly . I felt quite valued as a customer ! Thank you !
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/03/2019 04:56 AM

thank you for the 5 star review and allowing us to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MC
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Maureen C.
Dartmouth, MA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great staff and service.
Great staff. Explained everything well. Even washed my car!!!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/31/2018 02:53 PM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department excellent
Service department excellent
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/31/2018 08:37 AM

our goal is to provide every customer with a 5 star service visit. any comments in regards to what frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JC
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Judith C.
Westport, MA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
As a widow, I can rely on them to let me know when my car needs maintenance.
I have not one complaint on the service. It was exceptional. I do have one complaint though. I thought i would have a heart attack when told how much I owed you. Originally I was only taking my car in to have 2 recall notices attended to (at no cost to me). I had some minor details attended to and was told that I owed over $425 for the work performed. Everyone that I complained to said I should find a reliable outside mechanic as I was being ripped off. If I have another visit like this one, I am seriously considering it.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/28/2018 04:30 AM

thank you for the 5 star review any questions in regards to recommended maintenance can be reviewed by your service advisor. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DD
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David D.
Swansea, MA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great friendly service
I had brought reactly bought Hyundai in fot an oil change found out that it needef 3 recalls done which i was told the vechicle was Allset so thanh you to the professional service i received
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/26/2018 04:37 AM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JD
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Joao D.
Fall River, MA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change
rotate tires.
oil change
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/24/2018 11:16 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
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Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
The advisors are all fantastic! This is the only place I’ll bring my Tucson...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/21/2018 01:29 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent oil change
I really appreciated that at my 60k oil change/maintenance, I wasn’t left feeling pressured to go through all ($700+) worth of labor at once. It made me feel less like a check and more like an actual person!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/20/2018 08:14 AM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BB
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Brian B.
Fall River, MA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Maintence
Once again I received a superior service check up for my 2016 Santa Fe at Empire....great service...great customer interaction!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/19/2018 06:05 AM

thank you again for your positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MM
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Maria M.
New Bedford, MA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Empire Hyundai The Best Places
I like the courtesy they have with a customer, The seller's employees in the services. all employee
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/19/2018 05:56 AM

thank you for the 5 star review and choosing empire hyundai to service your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good staff
Good staff
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/17/2018 08:53 AM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PM
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Paul M.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
great service great people
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/14/2018 03:16 PM

thank youi for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
EM
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Edward M.
Fall River, MA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Survey response.
Frank was excellent to work with. Very accommodating and excellent in communicating with us in regards to repairs and estimated time of work being completed. The bathrooms were in great need of a cleaning. I myself replaced the empty toilet paper dispenser. Fortunately there were spare rolls on top of the paper towel dispenser. A fresh coat of paint would be nice too! The customer lounge was lacking necessary items to make a complete cup of coffee while waiting. Perhaps assigning someone to tend to bathrooms and making sure lounge supplies are fully stocked would be beneficial.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/12/2018 06:50 AM

is there anything frank could have done to achieve a five star on his review of the service he provided you? 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Vineyard Haven, MA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good but
Mobile website needs to be more user friendly when it comes to calling the shop before the sales department opens.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/12/2018 05:56 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
I had another great experience at Empire Hyundai.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/12/2018 05:55 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
TK
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Todd K.
Fall River, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
went smoothly
oil change in less than an hour.like
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/10/2018 10:36 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JN
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Jeffrey N.
Fall River, MA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Communication
A little longer wait then usual,,but it was needed for some additional work
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/07/2018 11:09 AM

our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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