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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

JM
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Joy M.
Argyle, TX
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Energetic Workers
The team really worked swiftly and smoothly, and were friendly on top of that. Enjoy coming here because you arent treated like a herd of cattle!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/16/2020 05:32 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
MH
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Mark H.
Argyle, TX
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place!
Nice people! Fast and great service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/20/2020 05:37 AM

Thank you for the great survey Mark.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GC
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Gerald C.
TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thumbs up!
Friendly, fast and reasonably priced
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/15/2020 11:26 AM

Thank you Gerald, I will pass this information along.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RC
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Robert C.
Denton, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great staff
Always exceptional work!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/02/2020 12:11 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JR
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Joshua R.
Roanoke, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recalls & oil change
It was way fast experience. Nice to be able to drop it off and pick it up in 2hrs. People were nice & enjoyed the social distancing that was going on at this location since I’m 7month pregnant. Great location would come back and recommend to others.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2020 02:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RW
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Ronda W.
Corinth, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Over Jul 4 Holiday
Appreciate all the help Jake provided. Never a good time for your car to break down ... then throw in over a holiday weekend. Jake was reassuring ... wound up getting me a loaner ... even though none were originally available. Was easy to work with ... patient with all my questions.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/15/2020 07:03 AM

Rhonda, 
Thank you for the great feedback!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TH
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Tracy H.
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
I have only had two annual services since purchasing my Santa Fe in July 2019. Oil changes and one tire rotation. I have very low mileage on my vehicle. The service has been great both times. The staff/service crew have been polite and professional. I have felt welcomed each time I have gone in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 07:14 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
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Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
As always a great prompt job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2020 02:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
LG
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Leslie G.
Argyle, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service experience
Service was prompt, timely and honest/accurate.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/28/2020 10:47 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DJ
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Darrelljanet J.
Frisco, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome
Eckert Hyundai provides excellent service in all departments. We have bought our last two cars from them and we are a customer for life because they truly treat you like family. If you miss those days of receiving excellent service, I highly recommend you stop by for a visit. Special Thanks to our salesman, Tony and Billy in the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2020 02:34 PM

Thank you for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
VF
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Vanesta F.
Flower Mound, TX
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Loaner Car
The staff was very professional. Jakob R. was very patient with me, he explained all of the services that were being performed on my "baby blue". I had an issue with the steering wheel vibrating that the tech could not duplicate; Jakob found the problem and it was corrected. I appreciate that he took the time to address it and didn't right me off! I have been dealing with this particular dealership for 15+ years and have always been well cared for. They provided a Loaner car to me for the 3 weeks my car was being serviced, I REALLY appreciated not being stranded!
Thank you very much Eckert Hyundai :-), much love to ya!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/21/2020 01:54 PM

Thank you so very much for the kind comments and fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GJ
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Gary J.
Double Oak, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
It's fun bringing the car in for service. In itself this says a lot. Every time the service is great. No waiting, no hassles, a job well done by experts. Thanks.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2020 04:34 PM

Thank  you Gary.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
KT
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Kraig T.
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and Beyond
I took my 2019 Santa Fe sport turbo into Eckert Hyundai for a shifting problem. I'd bought the car new a year ago and lately noticed the issue which if it were a standard transmission, felt like popping the clutch, strange for an automatic. Service Manager Don Wheeler wasted no time in helping me, trying first to fix the issue via the software. When this didn't remedy the situation, he determined that replacement of the transmission was in order. Don had service tech Jacob take the ball from there. While it took a little longer than originally anticipated once the replacement transmission arrived (other parts were needed and on backorder), the car now shifts as smoothly and unnoticeably as the Kona loaner I was given. Thanks again guys for resolving this issue!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 02:21 PM

Kraig, 

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
HH
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Harriet H.
Denton, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service department
My oil change, wipers were changed without a problem. I also had my state inspection done as well. What a great help to get these things done and So close to home for me..
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 05:36 AM

Ms. Hillman,

 Thank you, for giving us the opportunity to help with your service needs.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Job and Super Fast!
Was driving home Monday and my engine made a weird noise and the check engine light came on. Made an appoint and my wife brought it in first thing in the morning. The wiring harness for the engine had a defect or recall...something along those lines. It needed to be replaced. I saw similar instances online and some people said 37 days later their car was still in the shop. Not here. My wife was there for an hour and a half and it was done! Car isn't having any issues and I'd again, thanks for the help Eckert! Appreciate the great job and quick service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2020 07:56 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customer Verified Customer
Category: Service
I am so sorry
You guys are the Best Period.
Recommended
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customer Verified Customer
Category: Service
I am so sorry
You guys are the Best Period.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2020
Service Type: Maintenance
Category: Service
They took good care of my car.
Thank you for your help
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/14/2020 11:51 AM

What happened Ma'am? I thoght all went well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
BM
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Bonnie M.
Denton, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Personal Service
Don, Billy, and the whole service staff at Eckert Hyundai are wonderful! They a friendly, personable, and knowledgeable.
I appreciate their help and expertise.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/05/2020 05:12 AM

Thank you for the great survey ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
SL
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Stacey L.
Corinth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
Y’all always do a great job. Thanks!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2020 06:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Eckert always does a great job. Very quick to get you in and out when you make appointments.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/26/2019 11:51 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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